NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
148 reports1,900 miles · Aug 23, 2018
Service BrakesVehicle Speed Control
MY VEHICLE WAS ON A CITY STREET BEHIND A CAR WHICH WAS AT A STOP SIGN. I STEPPED ON THE BRAKE PEDAL, BUT MY CX5 DID NOT SLOW TO A STOP, BUT KEPT GOING AT A STEADY SPEED TOWARD THE CAR AHEAD. MY CAR SUDDENLY STOPPED ABOUT 5 FEET FROM THE CAR AHEAD. MY FOOT WAS ON THE BRAKE PEDAL THE WHOLE TIME. THIS HAPPENED TWICE. ANOTHER TIME …
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MY VEHICLE WAS ON A CITY STREET BEHIND A CAR WHICH WAS AT A STOP SIGN. I STEPPED ON THE BRAKE PEDAL, BUT MY CX5 DID NOT SLOW TO A STOP, BUT KEPT GOING AT A STEADY SPEED TOWARD THE CAR AHEAD. MY CAR SUDDENLY STOPPED ABOUT 5 FEET FROM THE CAR AHEAD. MY FOOT WAS ON THE BRAKE PEDAL THE WHOLE TIME. THIS HAPPENED TWICE. ANOTHER TIME I WAS STOPPED BEHIND A CAR MAKING A LEFT TURN . WITH MY FOOT N THE BRAKE PEDAL MY VEHICLE MOVED ABOUT 3 OR 4 FEET AND STOPPED BEFORE HITTING THE CAR IN FRONT.
NHTSA ODI #11122006
5,858 miles · Jul 15, 2018
Electronic Stability Control (esc)
FRONT CAMERA SENSOR SYSTEM MALFUNCTION SMART CITY SYSTEM MALFUNCTION FORWARD SMART CITY BRAKE SUPPORT MALFUNCTION HAD TO GO TO DEALER TO HAVE FRONT SENSING CAMERA REPLACED AND SOFTWARE UPDATED. CAR MILEAGE WAS 5,858
NHTSA ODI #11111410
7,500 miles · Jul 5, 2018
Visibility/wiper
DRIVING ON A 25 MPH RESIDENTIAL STREET WINDSHIELD WENT POP AND A SPIDER WEB OF CRACKS APPEARED IN THE LOWER PASSENGER SIDE OF THE WINDSHIELD AND SPREAD TO THE MIDDLE OF THE WINDSHIELD. NO SIGN OF ANYTHING THAT HIT IT. OUTSIDE TEMP IS 90 DEGREES AND RUNNING AIR CONDITIONER.. NO PREVIOUS SIGN OF CHIP OR DING FROM ROCKS.. CAR ONL…
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DRIVING ON A 25 MPH RESIDENTIAL STREET WINDSHIELD WENT POP AND A SPIDER WEB OF CRACKS APPEARED IN THE LOWER PASSENGER SIDE OF THE WINDSHIELD AND SPREAD TO THE MIDDLE OF THE WINDSHIELD. NO SIGN OF ANYTHING THAT HIT IT. OUTSIDE TEMP IS 90 DEGREES AND RUNNING AIR CONDITIONER.. NO PREVIOUS SIGN OF CHIP OR DING FROM ROCKS.. CAR ONLY HAS 7500 MILES ON IT AND IS GARAGED EVERY DAY.. LOTS OF COMMENTS ON MAZDA FORUM ABOUT BAD /THIN WINDSHIELDS ON CX 5S..
NHTSA ODI #11109719
10,000 miles · May 31, 2018
StructureInjury
WHILE DRIVING ON THE HIGHWAY, AT APPROXIMATELY 65 MPH, MY SUNROOF COMPLETELY SHATTERED WITHOUT BEING HIT OR TOUCHED BY ANYTHING. IT WAS COMPLETELY SPONTANEOUS WITH NO APPARENT CAUSE, WHICH MAKES ME FEEL LIKE THE GLASS WAS FAULTY. THE SHADE TO THE SUNROOF WAS OPEN, SO GLASS FELL ALL OVER THE INSIDE OF THE CAR, ON THE FRONT SEATS,…
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WHILE DRIVING ON THE HIGHWAY, AT APPROXIMATELY 65 MPH, MY SUNROOF COMPLETELY SHATTERED WITHOUT BEING HIT OR TOUCHED BY ANYTHING. IT WAS COMPLETELY SPONTANEOUS WITH NO APPARENT CAUSE, WHICH MAKES ME FEEL LIKE THE GLASS WAS FAULTY. THE SHADE TO THE SUNROOF WAS OPEN, SO GLASS FELL ALL OVER THE INSIDE OF THE CAR, ON THE FRONT SEATS, CANTER CONSOLE, AND THE SECOND ROW - AS WELL AS ALL OVER ME WHILE DRIVING. WHEN IT SHATTERED IT MADE A LOUD POPPING NOISE, COMPLETELY SCARING ME WHILE DRIVING. LUCKILY THERE WEREN'T ANY CARS CLOSE TO ME TO CAUSE ANY DAMAGE TO. I DID CUT MY FINGER OPEN WHILE CLEANING GLASS OFF OF ME. I WAS ABLE TO PULL OFF THE HIGHWAY INTO A PARKING LOT TO ASSESS THE DAMAGE AND TAKE PHOTOS. AGAIN, I DIDN'T SEE OR HEAR ANYTHING HIT MY CAR AND THERE WAS NO CAR DRIVING IN FRONT OF ME AT THE TIME. THERE WAS JUST A LOUD POP NOISE WHEN THE ENTIRE PANE SHATTERED.
NHTSA ODI #11098971
7,000 miles · May 26, 2018
Service Brakes
WHEN STOPPING MY VEHICLE, MY BRAKE PEDAL TENDS TO 'BLEED' DOWNWARD, TO THE POINT WHERE IT IS BELOW THE LEVEL OF THE GAS PEDAL. THE RESULT IS I SOMETIMES WIND UP HITTING BOTH THE ACCELERATOR PEDAL AND BRAKE PEDALS AT ONCE. I'VE NEVER HAD ANOTHER CAR WHERE THIS CAN HAPPEN. THIS IS DANGEROUS AND TERRIFYING WHEN BRAKING IN CLOSE P…
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WHEN STOPPING MY VEHICLE, MY BRAKE PEDAL TENDS TO 'BLEED' DOWNWARD, TO THE POINT WHERE IT IS BELOW THE LEVEL OF THE GAS PEDAL. THE RESULT IS I SOMETIMES WIND UP HITTING BOTH THE ACCELERATOR PEDAL AND BRAKE PEDALS AT ONCE. I'VE NEVER HAD ANOTHER CAR WHERE THIS CAN HAPPEN. THIS IS DANGEROUS AND TERRIFYING WHEN BRAKING IN CLOSE PROXIMITY TO ANOTHER VEHICLE. I TOOK THE VEHICLE TO THE DEALER FOR AN INSPECTION AND ADJUSTMENT, THE RESULTING SLIGHT IMPROVEMENT ONLY LASTED ABOUT A WEEK, NOW IT'S HAPPENING AGAIN. IN THE ABSENCE OF AIR OR OTHER CONTAMINANTS IN THE BRAKE LINE, NOR DETECTION OF FAULTY COMPONENTS, I NOW CONSIDER THIS TO BE A POSSIBLE DESIGN FLAW.
NHTSA ODI #11098064
4,400 miles · Apr 4, 2018
Power Train
WHEN SLOWING DOWN, AS SOON AS VEHICLES HITS 25 MPH, THE TRANSMISSION JERKS. GETTING WORSE, DISTRACTS FROM DRIVING
NHTSA ODI #11083267
4,500 miles · Apr 4, 2018
Unknown Or OtherVisibility
FRONT WINDSHIELD JUST HAD A 14 INCH CRACK APPEAR ON THE PASSENGER SIDE. NO CONTACT WITH ROCKS OR ANYTHING ON THAT SIDE. BASICALLY OVERNIGHT IN THE DRIVEWAY.
NHTSA ODI #11083183
250 miles · Mar 28, 2018
Electrical SystemElectronic Stability Control (esc)Service Brakes
TWO WEEKS AFTER I GOT THE VEHICLE, I WAS DRIVING ON A HIGHWAY DOING SPEEDS OF 45 TO 74. THE DRIVERS LAND CHANGE ASSIST WAS NOT WORKING AS A CAR WAS RIGHT BESIDE ME SEVERAL TIMES I NOTICED AND THE LIGHT WAS OFF. MY SON MENTIONED IT. DEC 22, 2017 2) I WAS DRIVING AT DUSK ON CRUISE CONTROL 74 MPH AND THE CAR SUDDENLY BRAKED AND A …
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TWO WEEKS AFTER I GOT THE VEHICLE, I WAS DRIVING ON A HIGHWAY DOING SPEEDS OF 45 TO 74. THE DRIVERS LAND CHANGE ASSIST WAS NOT WORKING AS A CAR WAS RIGHT BESIDE ME SEVERAL TIMES I NOTICED AND THE LIGHT WAS OFF. MY SON MENTIONED IT. DEC 22, 2017 2) I WAS DRIVING AT DUSK ON CRUISE CONTROL 74 MPH AND THE CAR SUDDENLY BRAKED AND A WARNING BRAKE! WAS ON THE DASH. I WAS IN THE FAST LANE WITH NO OBJECTS OR CAR IN FRONT.
NHTSA ODI #11081901
3,100 miles · Mar 5, 2018
Unknown Or OtherCrash
TAKATA RECALL: UNINTENDED ACCELERATION- WHILE PULLING INTO A PARKING SPOT GOING UNDER 5 MPH, MY GAS PETAL ACCELERATED WITHOUT MY FOOT ON IT, AND I BELIEVE THAT THE ONLY THING THAT STOPPED ME WAS THE BUSHES I SLAMMED INTO. IT WAS A VERY DANGEROUS SITUATION DUE TO A TREE IN FRONT OF ME I COULD OF SLAMMED INTO AS WELL AS PEOPLE COU…
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TAKATA RECALL: UNINTENDED ACCELERATION- WHILE PULLING INTO A PARKING SPOT GOING UNDER 5 MPH, MY GAS PETAL ACCELERATED WITHOUT MY FOOT ON IT, AND I BELIEVE THAT THE ONLY THING THAT STOPPED ME WAS THE BUSHES I SLAMMED INTO. IT WAS A VERY DANGEROUS SITUATION DUE TO A TREE IN FRONT OF ME I COULD OF SLAMMED INTO AS WELL AS PEOPLE COULD OF BEEN ON THE SIDEWALK WALKING. THIS IS A VERY SERIOUS MATTER AND I HOPE THIS IS LOOKED INTO FULLY. I JUST GOT THE CAR 3 MONTHS AGO.
NHTSA ODI #11076314
17,000 miles · Mar 1, 2018
Vehicle Speed Control
TL* THE CONTACT OWNS A 2017 MAZDA CX-5. WHILE DRIVING 75 MPH, THE VEHICLE RECOGNITION SYSTEM WAS ON WHILE THE PRECEDING VEHICLE WAS DRIVING AT A SLOWER SPEED. THE CONTACT ATTEMPTED TO SWITCH LANES, BUT THE VEHICLE WOULD NOT DECELERATE ON ITS OWN. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO PREVENT A CRASH. THE CONTACT TURNED T…
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TL* THE CONTACT OWNS A 2017 MAZDA CX-5. WHILE DRIVING 75 MPH, THE VEHICLE RECOGNITION SYSTEM WAS ON WHILE THE PRECEDING VEHICLE WAS DRIVING AT A SLOWER SPEED. THE CONTACT ATTEMPTED TO SWITCH LANES, BUT THE VEHICLE WOULD NOT DECELERATE ON ITS OWN. THE CONTACT HAD TO DEPRESS THE BRAKE PEDAL TO PREVENT A CRASH. THE CONTACT TURNED THE CRUISE CONTROL OFF AND BACK ON, AND THE VEHICLE WAS ABLE TO DRIVE NORMALLY. THE DEALER (JIM CLICK MAZDA EASTSIDE, 1301 S WILMOT RD, TUCSON, AZ 85711) WAS CONTACTED. THE MANUFACTURER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 17,000.
NHTSA ODI #11075601