2017 Mazda CX-5

REAR BACKUP CAMERA FAILED. VEHICLE WAS STARTED AND SHIFTED TO REVERSE. CAMERA FAILED TO DISPLAY ON DASH SCREEN AS IT NORMALLY DOES. MANUALLY CHECKED CAMERA LOCATED CENTER REAR OF VEHICLE. NO SIGNS OF DAMAGE OR LOOSE FITTINGS ETC. VEHICLE HAS NOT BEEN INVOLVED IN A CRASH. STOPPED ENGINE, RESTARTED SEVERAL TIMES. CAMERA SOFTWARE DID NOT RESET IF THERE IS SOFTWARE. CAMERA DOES NOT COME ON. FAILURE OF CAMERA CREATES AN UNSAFE CONDITION WHEN BACKING BECAUSE THE DRIVER IS ACCUSTOMED TO THIS ORIGINAL SAFETY FEATURE.

THERE IS A DEFECT IN THE RED SOUL CRYSTAL METALLIC PAINT. THE PAINT ON MY CAR IS CHIPPING OFF DOWN TO THE METAL. THE MARKS ARE ALL OVER MY CAR AND I HAVE OWNED THIS CAR LESS THAN 2 MONTHS. IF YOU BARELY TOUCH IT ON SOMETHING THE PAINT CHIPS OFF AND MAZDA IS CLAIMING THERE IS NOTHING WRONG AND IT IS JUST FROM ROAD DEBRIS. MY CAR HAS METAL EXPOSED ALL OVER THE CAR WHICH MEANS IT WILL RUST. MAZDA SAID I NEED TO TAKE IT TO A BODY SHOP AND TAKE CAR OF IT ON MY OWN. THEY CHANGER $595 FOR THIS COLOR AND THEN WANT ME TO PAY EVEN MORE TO HAVE A FULL BODY REPAINT AND TO GET THE PROPER PROTECTION FOR IT. I SHOULD HAVE TO DO THAT FOR A BRAND NEW CAR. THERE IS ONLY ONE TIME I KNOW EXACTLY WHEN/ WHERE IT CAME FROM. THERE IS A SCRATCH ON MY PASSENGER DOOR THAT HAPPENED WHEN I WAS OPENING MY DOOR IN A GARAGE. IT BARELY TOUCHED SOMETHING AND IT IS IS SCRATCHED ALL THE WAY DOWN TO THE METAL.

WHILE DRIVING MY 2017 MAZDA CX-5, THE SMART CITY BRAKE SUPPORT (SCBS) INDICATOR ILLUMINATES ON THE DASH. THIS HAS HAPPENED MULTIPLE TIMES OVER THE PAST SEVERAL MONTHS, ON CLEAR, SUNNY DAYS AND IN RAIN AND/OR SNOW; ON CITY STREETS AND HIGHWAYS. THE RATE OF DRIVING SPEED VARIES FROM APPROX 10 TO 65 MPH. THE INDICATOR STAYS ON FOR ANYWHERE FROM 20 SECONDS OR UNTIL THE VEHICLE IS STOPPED (UPWARDS OF 20 MINUTES). SERVICE TECHS AT LOCAL DEALER WERE ABLE TO PULL THE FAULT CODE FROM THE COMPUTER, BUT IT WAS GENERIC AND GAVE NO GUIDANCE. MAZDA INITIALLY ACKNOWLEDGED THIS WAS A PROBLEM AND REPLACED THE CAMERA THAT CONTROLS THE SYSTEM (MOUNTED INTERIOR OF CAR AT WINDSHIELD), BUT WHEN PROBLEM PERSISTED WITH THE NEW CAMERA, MAZDA SAID IT'S "NORMAL" FOR THE LAMP ILLUMINATION TO DISPLAY ON THE DASH UNDER VARIOUS DRIVING CONDITIONS AND REFERENCED SERVICE ALERT SA-052/17, WHICH DISCUSSES FOG, RAIN, EXHAUST GAS FROM VEHICLE IN FRONT, ETC. TRIGGERING THE SCBS. ACCORDING TO THIS SERVICE ALERT, A DIRTY WINDSHIELD WILL ALSO TRIGGER THE WARNING LIGHT TO ILLUMINATE. THIS IS A SAFETY CONCERN BECAUSE NOT ONLY IS THE SCBS NOT FUNCTIONING PROPERLY, WHEN THE LIGHT ILLUMINATES IT DISTRACTS FROM THE ACT OF DRIVING.

TL* THE CONTACT OWNS A 2017 MAZDA CX-5. WHILE DRIVING APPROXIMATELY 5 MPH IN BUMPER-TO-BUMPER TRAFFIC, THE SEAT HEATER BECAME VERY HOT. IN AN ATTEMPT TO TURN DOWN THE SEAT HEATER, WHERE THE SWITCH BUTTON WAS "EXACTLY AN INCH" FROM THE IGNITION SWITCH, THE CONTACT UNINTENTIONALLY HIT THE IGNITION SWITCH BUTTON AND CAUSED THE VEHICLE TO SHUT OFF IN THE MIDDLE OF TRAFFIC. THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT WAS UNABLE TO IMMEDIATELY RESTART THE VEHICLE. THE CONTACT CALLED THE CALIFORNIA HIGHWAY PATROL. THE VEHICLE RESTATED 15 MINUTES BEFORE THE HIGHWAY PATROL ARRIVED AT THE SCENE. THE VEHICLE WAS TOWED TO FREMONT MAZDA LOCATED IN THE FREMONT AUTO MALL (39800 BALENTINE DR, NEWARK, CA 94560) WHERE IT WAS DIAGNOSED THAT THE SEAT HEATER SWITCH WAS TOO CLOSE TO THE IGNITION SWITCH. THE TECHNICIAN STATED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE, BUT DID NOT ASSIST. THE FAILURE MILEAGE WAS APPROXIMATELY 3,300.

TL* THE CONTACT OWNS A 2017 MAZDA CX-5. THE CONTACT STATED THAT THE SMART CITY BRAKE SYSTEM FAILED TO FUNCTION PROPERLY WHEN ACTIVATED AND MODIFIED TO A SPECIFIC DISTANCE OR SPEED. THE DEALER (MAZDA OF MESQUITE, 15900 LYNDON B JOHNSON FWY, MESQUITE, TX 75150, (972) 686-6200) WAS NOTIFIED, BUT WAS UNABLE TO REPLICATE AND DIAGNOSE THE FAILURE. THE MANUFACTURER PROVIDED A TSB THAT INDICATED THAT, WITHOUT A WARNING INDICATOR OR WARNING CHIME, THE FUNCTION WAS NOT ABLE TO BE REPLICATED AND THE SYSTEM WAS PERFORMING NORMALLY. THE MANUFACTURER DID NOT SEND A TECHNICIAN TO TEST DRIVE THE VEHICLE AND DETERMINE IF THE FUNCTION WAS PROPERLY WORKING. THE FAILURE MILEAGE WAS 0.

REAR BACKUP CAMERA FAILED. VEHICLE PARKED IN HOME GARAGE. VEHICLE WAS STARTED AND SHIFTED TO REVERSE. CAMERA FAILED TO DISPLAY ON DASH SCREEN AS IT NORMALLY DOES. MANUALLY CHECKED CAMERA LOCATED CENTER REAR OF VEHICLE. NO SIGNS OF DAMAGE OR LOOSE FITTINGS ETC. VEHICLE HAS NOT BEEN INVOLVED IN A CRASH. STOPPED ENGINE, RESTARTED SEVERAL TIMES. CAMERA SOFTWARE DID NOT RESET IF THERE IS SOFTWARE. CAMERA DOES NOT COME ON. FAILURE OF CAMERA CREATES AN UNSAFE CONDITION WHEN BACKING BECAUSE THE DRIVER IS ACCUSTOMED TO THIS ORIGINAL SAFETY FEATURE.

ACCORDING TO CONSUMER REPORTS (AUG. 2017, PAGE 58, LAST PARAGRAPH) THE MAZDA'S NEW CX-5'S FORWARD COLLISION WARNING WITH LOW-SPEED AUTOMATIC EMERGENCY BRAKING STANDARD SHOULD BE APPLAUDED. THESE FEATURES MALFUNCTIONS IN LAS VEGAS DURING HOT WEATHER. MAZDA KNOWS ABOUT THE PROBLEM AND HAS NO FIX. WE BOUGHT A MAZDA CX-5 ON JUNE 9, 2017. WHILE DRIVING ON THE FREEWAY ON JULY 21, 2017 THE CAR QUIT WORKING PROPERLY AND WE HAD THREE WARNING MESSAGES COME UP ON THE DASHBOARD: 1.SMART CITY BRAKE SUPPORT MALFUNCTION 2.SMART BRAKE SYSTEM MALFUNCTION 3. FORWARD CAMERA MALFUNCTION. HAD I NOT BEEN PAYING CLOSE ATTENTION WHILE USING THE CRUISE CONTROL THE CAR MIGHT HAVE REAR-ENDED THE CAR IN FRONT AT 60 MPH. THE DEALER SERVICE STAFF I TALKED TO ON THE PHONE WHEN I GOT HOME SAID THAT MAZDA KNEW ABOUT THE FAILURES. MAZDA SAID THESE ERRORS ARE CAUSED BY EXCESSIVE HEAT AND MAZDA HAS HAD MANY COMPLAINTS IN MANY LOCATIONS. THERE IS PRESENTLY NO FIX. IT SEEMS TO WORK OK WHEN THE WEATHER IS COOLER. THESE ARE SAFETY FEATURES WE PURCHASED AND THEY FAILED WHILE WE WERE DRIVING IN LAS VEGAS. THE TEMPERATURE WAS 104 AT THE TIME. NOT EXCESSIVE FOR LAS VEGAS NOR OTHER PARTS OF THE SOUTHWEST DESERT. I CURRENTLY HAVE PICTURES OF TWO OF THE WARNING MESSAGES THAT FLASHED ON THE DASHBOARD AND CAN BE SEEN AT HTTPS://PHOTOS.APP.GOO.GL/0MFDPF5WZVOUX2SP2. THIS SEEMS LIKE A MAJOR FLAW OF THE MAZDA CX-5 IF THEIR PREMIER PACKAGE SAFETY FEATURES FAILS TO WORK WHEN THE OUTSIDE TEMPERATURE IS AROUND 104. THE CAR SHOULD NOT BE RECOMMENDED, OR EVEN SOLD, WITH THESE FEATURES UNTIL MAZDA GETS THIS FIXED. MAYBE OTHER MAZDA MODELS HAVE THIS FLAW.

I BOUGHT THE 2017 CX-5 BRAND NEW ABOUT A MONTH AGO. TODAY, I PUT THE CAR IN REVERSE AND EXPECTED THE REAR CAMERA TO POP UP ON MY INFOTAINMENT SCREEN; HOWEVER, IT DIDN'T. SO, I TURNED OFF THE CAR TO TRY AND RESET THE ISSUE, HOPING IT WAS A GLITCH. I TURNED OFF THE CAR AND TURN IT BACK ON AGAIN AND IT STILL DIDN'T WORK. I DID THIS CONSECUTIVELY 4 TIMES AND IT DIDN'T WORK. IT SEEMS LIKE THIS PROBLEM IS EITHER A WIRING ISSUE OR SOFTWARE ISSUE. THE CAR'S REAR CAMERA IS SUPPOSED TURN ON IN THE INFOTAINMENT SCREEN WHEN YOU PUT THE CAR IN REVERSE. IT WASN'T UNTIL I TURNED OFF THE CAR AND WAITED FOR MORE THAN 5 MINUTES FOR IT TO TO START WORKING AGAIN. I'M VERY CONCERNED ABOUT THIS BECAUSE THE REAR CAMERA IS A SAFETY ISSUE AND I CANNOT HAVE IT ONLY WORKING SOMETIMES WHEN I PUT IT IN REVERSE. THIS PROBLEM ONLY STARTED TODAY. I'M WORRIED THAT THIS INCONSISTENCY MAY CONTINUE AND GIVEN THIS IS A SAFETY CONCERN, I'M HOPING NHTSA WILL LAUNCH INVESTIGATION TO SEE IF THEY IS A AUTOMAKER PROBLEM AND ISSUE A RECALL. THE 2017 CX-9 MODELS SEEMED TO BE HAVING THE SAME ISSUE (FROM THE MAZDA FORUMS I'VE READ). THE LAST THING I'LL ADD WAS THE TYPICAL INTRODUCTION PROCESS OF THE INFOTAINMENT SCREEN SEEMED TO BE OFF WHEN THIS ISSUE WAS HAPPENING. WHEN I PUT THE CAR IN REVERSE, THE INFOTAINMENT SCREEN JUST STAYED ON THE SAME PAGE. I REALLY HOPE YOU GUYS TAKE THIS SERIOUSLY AND INVESTIGATE.