2017 Mazda CX-5

I was driving on the freeway, going about 65 mph at 7:30 am. I heard a loud BANG sound and my sunroof glass exploded into pieces. I had the inside cover closed so the glass did not get in the car. The sound was frightening, loud and caused me to pull to the side of the highway. The vehicle has been inspected by insurance representatives and I had used the sunroof the day before - it worked fine.

The vehicle has a poor quality of paint which chips quite easily upon the slightest impact by road debris. I purchased this SUV brand new in Soul Red color, newly launched for 2017, and soon discovered that the paint was chipping away in various spots exposing the clear coat. This started happening immediately after buying the car and continues to this day at 20,000 miles. Every time we would go on a highway trip (not off-roading), the paint would chip in new spots (hood, fenders etc.) upon the slightest impact with small, everyday highway debris. The dealer dismissed it and stated that this is “normal”, as if I was new to driving and maintaining cars. I have always kept the car clean, washed, and waxed so I was terribly disappointed when this started happening. It has reduced the resale value of the car without a doubt, and will certainly initiate body corrosion in places where the paint has chipped. I have been forced to use paint touch-up in different spots just to maintain the cosmetic look and stop corrosion.

The underside frame/carriage of the vehicle developed corrosion in just the first three years. Granted it is surface corrosion, and not a perforation, still it is not something that a customer expects in the first 3-5 years of owning a vehicle. This indicates a low level of anti-corrosion treatment to the metallic parts of the undercarriage.

RED PAINT CHIPS EXTREMELY EASILY. HAVE HAD THIS CAR FOR LESS THAN ONE YEAR AND DRIVEN LESS THAN 5,000 MILES BUT HAVE LOTS OF CHIPS ON THE HOOD, FENDERS, ROOF AND DOORS. GIVEN THIS PAINT IS AN EXTRA CHARGE I WOULD NOT EXPECT THIS. DROVE MY PREVIOUS VEHICLE FOR 10 YEARS AND DIDN'T HAVE AS MANY PAINT CHIPS AS I DO ON THIS AFTER ONLY A YEAR.

TL* THE CONTACT OWNS A 2017 MAZDA CX-5. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE REAR PASSENGER OVER SENDER DETACHED FROM THE VEHICLE. THE CONTACT TOOK THE VEHICLE TO A DEALER (FAIRWAY MAZDA LOCATED AT 10101 ABERCORN EXTENTION, SAVANNAH, GA 31406 PHONE NUMBER 912-927-1000) WHO DID NOT DETERMINE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE OCCURRED TWICE WITH THE FRONT PASSENGER SIDE, AS WELL AS THE FRONT DRIVER SIDE. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO WAS ABLE TO MOUNT THE PASSENGER AND DRIVER SIDE UP WITH TEMPORARY WIRING UNTIL A PERMANENT REPAIR WAS ABLE TO BE PROVIDED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THEY WERE UNABLE TO ASSIST WITH THE REPAIR. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.

2017 MAZDA CX-5 WITH SOUL RED METALLIC PAINT, ONLY 19000 MILES IS EXHIBITING SMALL CHIPS IN THE PAINT. WE ARE NOTICING CHIPS ON THE HOOD, ROOF, FRONT SIDE PANELS AND DOORS. NORMAL DRIVING CONDITIONS IN UPSTATE NY. WE HAD A 2014 CX-5 WITH THE SAME COLOR AND THIS DID NOT HAVE THE SAME PROBLEM. WE EVEN PAID AN EXTRA $595 FOR THIS SPECIAL 'PAINT' THAT NOW LOOKS HORRIBLE!

WHILE DRIVING ON THE HIGHWAY, AT APPROXIMATELY 65 MPH, MY SUNROOF COMPLETELY SHATTERED WITHOUT BEING HIT OR TOUCHED BY ANYTHING. IT WAS COMPLETELY SPONTANEOUS WITH NO APPARENT CAUSE, WHICH MAKES ME FEEL LIKE THE GLASS WAS FAULTY. THE SHADE TO THE SUNROOF WAS OPEN, SO GLASS FELL ALL OVER THE INSIDE OF THE CAR, ON THE FRONT SEATS, CANTER CONSOLE, AND THE SECOND ROW - AS WELL AS ALL OVER ME WHILE DRIVING. WHEN IT SHATTERED IT MADE A LOUD POPPING NOISE, COMPLETELY SCARING ME WHILE DRIVING. LUCKILY THERE WEREN'T ANY CARS CLOSE TO ME TO CAUSE ANY DAMAGE TO. I DID CUT MY FINGER OPEN WHILE CLEANING GLASS OFF OF ME. I WAS ABLE TO PULL OFF THE HIGHWAY INTO A PARKING LOT TO ASSESS THE DAMAGE AND TAKE PHOTOS. AGAIN, I DIDN'T SEE OR HEAR ANYTHING HIT MY CAR AND THERE WAS NO CAR DRIVING IN FRONT OF ME AT THE TIME. THERE WAS JUST A LOUD POP NOISE WHEN THE ENTIRE PANE SHATTERED.