The contact owns a 2017 Mazda CX-5. The contact stated that the navigation was system rebooting and not connecting with the satellite. There were no warning lights illuminated. The vehicle was taken to the local dealer where the Firmware was updated. The vehicle was repaired, but another failure occurred. The contact stated that…
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The contact owns a 2017 Mazda CX-5. The contact stated that the navigation was system rebooting and not connecting with the satellite. There were no warning lights illuminated. The vehicle was taken to the local dealer where the Firmware was updated. The vehicle was repaired, but another failure occurred. The contact stated that the navigation system was inoperable. There was a compass symbol being displayed. The mechanic informed the contact that the navigation sim card chip needed to be replaced. The manufacturer was contacted and opened a case, but no additional assistance was provided. The failure mileage was approximately 50,000.
Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.
Consequence & remedy
Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.
Additional source detail variants (2)
Trailer Hitches
Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.
Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.
Electrical System:wiring
Mazda North American Operations (Mazda) is recalling certain 2017 CX-5 vehicles equipped with an accessory trailer hitch wiring harness. This harness may be routed such that there is insufficient clearance between the harness and the exhaust muffler, allowing the wiring harness to contact the muffler.
Consequence: Contact with the muffler may damage the trailer wiring harness, potentially resulting in the trailer lighting being inoperative, thereby increasing the risk of a crash.
Remedy: Mazda will notify owners, and dealers will reroute the trailer hitch harness away from the muffler, replacing the harness if it is damaged, free of charge. The recall is expected to begin January 20, 2018. Owners may contact Mazda customer service at 1-800-222-5500. Mazda's number for this recall is 1617K.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
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