2020 Ford Edge

The contact owns a 2020 Ford Edge. The contact stated that while driving 5 MPH and making a right turn after stopping, the rear differential made an abnormal grinding sound and the vehicle shuddered. The contact stated that the failure occurred while driving at low speeds and turning. The dealer was notified of the failure and scheduled an appointment for a diagnostic test. The contact associated the failure with Technical Service Bulletin: 26-2328 (Chatter/Shudder During Low Speed Turning Events) and NHTSA Campaign Number: 21V011000 (Power Train); however, the VIN was not included in the recall. The manufacturer was notified of the failure, and a case was filed. The failure mileage was approximately 51,000.

My 2020 Ford Edge Titanium was shuddering between 10 - 40 mph. I took my car to a Ford dealership to diagnose the problem. They said it's the torque converter and they needed to replace the transmission. It would be a rebuild/repair at a cost of 8,991.00. This car has only 49,500 miles and points to a manufacturing defect NOT standard wear and tear. Ford knew of this issue regarding thus 8-speed transmission.

The vehicle has been shuddering/jerking when accelerating. This problem is present at highway speeds, as well as lower speeds. A Ford Service Center on 8-28-26 has diagnosed it as a failing torque converter. The safety or both me and others is at risk if this part fails while driving. It is also dangerous, because when accelerating in rainy conditions the car does not maintain good traction while it's shuddering/jerking. Yes, this is available for inspection upon request.

I bought my Edge new in 2020. 3 years into owning the car had the transmission replaced on 8/23 due to mechanical/component failures. This was replaced under the original warranty of the car. The new transmission carried a 2 year unlimited warranty. I started having trouble again with the transmission August 1, 2026. 3 years after the new transmission. Took it to the Ford dealer to have them diagnose the problem. They could not pinpoint the exact issue so I was given a choice of replacing the valve body for $2,000. Not guaranteed to fix the problem. Or have them break the transmission down for $2100 and diagnose the problem. But this did not included reassembly. So I opted to get a 2nd opinion. Took my Edge to Cotterman in Louisville, KY and had them run a diagnoses. They confirmed that I had internal component failures and that the transmission needed to be replaced. I was quoted $8,198. The car books for $4,000. This vehicle is available for inspection. The problem has been confirmed by a dealer and another servicer. My vehicle never gave a transmission code. No warnings. It had to be scanned to find those codes. It did however give a no park available code on August 1st when I pulled in my driveway when I tried to put it in park. It shuddered and died when it gave this code. I don't understand why a 2020 vehicle needs a third transmission. Neither transmission have lasted to a 100,000 miles. I have found numerous articles and this is apparently a well known issue with these transmissions. With my experience the transmissions appear to have a 3 year life - no more.

The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle shuddered, and there was an abnormal sound coming from underneath the vehicle, and the vehicle failed to exceed 30 MPH while the accelerator pedal was depressed. The contact stated that the failure was intermittent at first and then became a consistent failure. No warning lights were illuminated. The failure had occurred on several occasions. The vehicle was taken a dealer where it was diagnosed and determined that the torque converter and the rear differential needed to be replaced. The vehicle was repaired; however, the failure persisted. The manufacturer was not notified of the failure. The failure mileage was approximately 62,000.

VIn number:[XXX] case number:XXX， My [XXX] car just 6 years old car and just run around 69000 miles，Coolant leaked into the engine, causing it to fail. Ford is demanding we pay ＄6,000 for a replacement.We cant accept we need Pay ＄6000 for replace engine，because Thats problem should don't happened on a 6 Years old car( and just 69000 miles). this issue happened on my car More Than 2 months already ，we don't have a car for drive now，that's so bad. My car send to Mall of Georgia Ford [XXX] And 20 days ago We send a letter to Motor Company Customer Relationship Center [XXX] [XXX] For ask less Pay for replace engine，Nobody answer me. And About 15 days ago，We be there for ask again，Worker told me the manager will connect me，but until today still nobody Call me back，looks like they all ignore me . How we can get someone can helps Fix this problem...thank you My Email : [XXX] Phone number :[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Car stutters, shudders, and hesitates from stopped position. Vehicle does not excelerate smoothly. Safety concern when pulling out into traffic, crossing intersection, or leaving stop. Paducah Ford said it is torque converter and independent mechanic says that as well. Ford issued tech service information concerning shudder for Ford Edge 8F35 transmission and provides a repair procedure for torque converter and output planetary assembly. I am concerned because it may represent a recurring safety related defect affecting other Ford Edge vehicles