2007 Lincoln Town Car

TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT THE DRIVER WAS DRIVING ABOUT 20 MPH, THEN THE DRIVER ATTEMPTED TO MAKE A TURN WHEN THE STEERING WHEEL DETACHED WHICH CAUSED THE DRIVER TO LOSE CONTROL OF THE VEHICLE. THE VEHICLE DID NOT CRASH INTO ANYTHING HOWEVER THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DISCOVERED THAT THE LOWER BEARING DETACHED FROM THE STEERING COLUMN. THE CONTACT MENTIONED THAT THERE WAS A RECALL REGARDING THE STEERING FAILURE HOWEVER IT DID NOT INCLUDE THE VEHICLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 370,000.

TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. WHILE BACKING OUT OF THE DRIVEWAY AT APPROXIMATELY 5 MPH, A SNAP SOUND WAS HEARD AND THE STEERING WHEEL FRACTURED. THE STEERING WHEEL MOVED IN CIRCLES AND THE CONTACT LOST CONTROL OF THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE CRASHED INTO A DITCH. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WERE NO RECALLS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 81,000. ..UPDATED 11/17/16 *BF THE CONSUMER STATED HER HUSBAND FIXED THE STEERING PROBLEM ON HIS OWN AND AT HIS EXPENSE. UPDATED 12/15/16.8JB

TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. WHILE DRIVING AT AN UNKNOWN SPEED, AN ABNORMAL NOISE WAS HEARD COMING FROM THE STEERING WHEEL. IN ADDITION, THE STEERING WHEEL SHOOK VIOLENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CAUSE OF THE FAILURE WAS UNDETERMINED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 231,000. THE VIN WAS NOT PROVIDED.

TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED THAT WHILE DRIVING AT 15 MPH AND ATTEMPTING TO ACCELERATE, THE ACCELERATOR PEDAL BECAME STUCK CAUSING THE VEHICLE TO LUNGE FORWARD AND CRASH INTO BUSHES. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED AND NO INJURIES WERE REPORTED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 319,000.

TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING SHAFT AND STEERING KNUCKLES FRACTURED FROM THE STEERING WHEEL CONNECTION. THE STEERING WHEEL BECAME EXTREMELY LOOSE WITHOUT WARNING. THE CONTACT HAD TO CAUTIOUSLY MANEUVER THE STEERING WHEEL DUE TO THE SUDDEN FAILURE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION AND DIAGNOSTIC TESTING. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 14V704000 (STEERING) AND 13V385000 (STEERING). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND DID NOT PROVIDE ANY ASSISTANCE. THE FAILURE MILEAGE WAS NOT AVAILABLE.

TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. THE CONTACT STATED AFTER SHIFTING THE VEHICLE INTO DRIVE, THE VEHICLE EXPERIENCED AN UNINTENDED ACCELERATION WHICH RESULTED IN A CRASH THROUGH THE PASSENGER'S GARAGE. THE VEHICLE WAS NOT ABLE TO STOP EVEN WHEN THE BRAKE PEDAL WAS DEPRESSED. THE CONTACT WAS ABLE TO REGAIN CONTROL OF THE VEHICLE AFTER THE VEHICLE WAS PUT INTO PARK AND THE KEY WAS REMOVED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. A POLICE REPORT WAS FILED. THERE WAS ONE INJURY REPORTED THAT REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000.

TL* THE CONTACT OWNS A 2007 LINCOLN TOWN CAR. WHILE DRIVING AT APPROXIMATELY 40 MPH, THE STEERING WHEEL BECAME VERY STIFF AND MADE IT DIFFICULT TO STEER THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE STEERING SHAFT WAS REPLACED, BUT THE FAILURE RECURRED. IT WAS UNKNOWN WHO PERFORMED THE REPAIRS ON THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 286,000.

MY CAR HAD 94,106 MILES THEN THE REPAIR WAS MADE. THE FRONT END WAS HANDLING POORLY AND I KNEW THE COIL OVER STRUT ASSEMBLY WOULD NEED REPLACING. WHEN MY MECHANIC PERFORMED THE WORK THEY CALLED AND ASKED ME IF I TRIED TO WORK ON THE FRONT SUSPENSION OF MY CAR AND I TOLD THEM 'NO', AS I HAVE NO TOOLS OR EXPERIENCE TO DO SUCH WORK. I ASKED WHY THEY WANTED TO KNOW AND THE MECHANIC INFORMED THAT MY UPPER BALL JOINTS WERE FRACTURED AND CROSS THREADED. I WANTED TO KNOW HOW IT COULD HAPPEN AND THEY COULD NOT GIVE ME ANSWER (THEY SPECULATE THIS WAS A FACTORY ASSEMBLY MISTAKE) AS THE COIL OVER STRUT SHOULD NOT BE CROSS THREADED, THAT IS WHY THEY WANTED TO KNOW IF I DID SOMETHING TO THE CAR. LINCOLN TOWN CARS WITH THE COIL OVER STRUT FRONT SUSPENSION ARE BAD FOR FALLING APART AND THIS APPLIES TO THE UPPER AND LOWER BALL JOINTS. I HAVE SEVERAL FRIENDS WITH THIS SAME CAR AND THEY HAVE REPORTED FRACTURED UPPER AND LOWER BALL JOINTS. THIS SEEMS TO BE A COMMON OCCURRENCE DUE POOR DESIGN OF THE FRONT SUSPENSION. I FEEL A RECALL NEEDS TO HAPPEN AS YOU CAN BE DRIVING YOUR CAR AND THE FRONT END WILL FALL OUT. I AM FORTUNATE AS I HAD ENOUGH SENSE TO KNOW MY CAR WAS NOT HANDLING PROPERLY AND IMMEDIATELY TOOK IT IN FOR SERVICE, A LOT OF PEOPLE HAVE NOT BEEN AS FORTUNATE. I AM ATTACHING THE REPAIR BILL TO THIS FILE BUT MY PERSONNEL INFORMATION IS HIDDEN. I AM MAINTAINING THE REPAIR INVOICE IN MY PERSONNEL CAR FILE IF YOU SHOULD NEED IT. A RECALL NEEDS TO BE DONE AND FORD MOTOR COMPANY SHOULD RE-DESIGN THE UPPER AND LOWER BALL JOINT ASSEMBLY TO HANDLE THE HEAVY WEIGHT OF THESE CARS AND REIMBURSE OWNERS FOR REPAIRS ALREADY MADE. I DO NOT TEAR UP MY CAR AND THIS ISSUE SHOULD NOT HAVE EVER HAPPENED.

I WAS TRAVELING WEST ON 64 ON 8\13\15 . THERE WAS A CONSIDERABLE AMOUNT OF TRAFFIC BUT I WAS EXPERIENCING NO PROBLEMS UNTIL MY CAR BEGIN TO SWERVE BACK AND FORTH AND I WAS UNABLE TO MAINTAIN THE LANE. WE REALIZED THAT WE MUST GET THE CAR OFF THE ROAD AND INTO THE MEDIAN TO AVOID BEING STRUCK OR STRIKING A CAR IN THE RIGHT LANE. AFTER MUCH EFFORT WE WERE ABLE TO DO SO BUT HIT THE GUARD CABLES WHICH RESULTED IN TOTALING OUR LINCOLN. IN AUG OF 2013 WE RECEIVED A RECALL FOR THE RACK AND PINION STEERING FOR OUR CAR AND HAD IT REPAIRED ON 3\21\14. WE HAD TO WAIT FOR THE DEALER TO GET THE PARTS. THERE WAS ANOTHER RECALL ON 11\5\14 SAYING THAT CARS WITH THE INTERMEDIATE SHAFT REPAIRED DURING THE FIRST RECALL MAY NOT HAVE BEEN DONE CORRECTLY. MY QUESTION IS WHY DID WE NOT RECEIVE THAT RECALL? I FEEL THAT WE DID EVERYTHING WE COULD TO INSURE THAT THE BEST OF CIRCUMSTANCES OCCURRED IN WHAT WAS MOST CERTAIN GOING TO RESULT IN A CRASH AND PREVENTED OTHERS FROM BEING INJURED. IF WE HAD HAD THAT RECALL WE COULD HAVE HAD OURS CHECKED AND POSSIBLY HAVE AVOIDED THIS ACCIDENT. SINCE THE CAR WAS TOTALED THE ONLY WAY IT COULD BE CHECKED WAS TO START THE CAR AND TRY TO TURN THE STEERING WHEEL. THIS WAS DONE BUT DOES NOT INDICATE TO ME THAT THERE WAS NO PROBLEM WIT THE STEERING, AS WE WERE ABLE WITH GREAT EFFORT (BOTH OF US TRYING TOGETHER) TO TURN IT AS WELL BUT THE STEERING COULD NOT BE CONTROLLED. PLEASE REPLY BY EMAIL TO [XXX]@NTELOS.NET OR BY PHONE AT [XXX] OR BY MAIL TO [XXX], WAYNESBORO, VA 22980. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *JB*JB