2010 Lincoln Town Car

The contact owns a 2010 Lincoln Town Car. The contact stated that while driving at an undisclosed speed, the steering wheel became difficult to control. The contact stated there was no warning light illuminated. The vehicle was taken to an independent mechanic where it was not diagnosed or repaired. The vehicle was taken to the dealer where it was diagnosed and determined that the driveshaft had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 180,000.

Electrical; fill gas tank. Minutes later gauge shows I'm empty. Continues to repeat over and over. Driver's seat; crackling sound "like metal broke" seat does not adjust correctly and can no longer move the seats tilt. Having me drive in an uncomfortable position. Wipers; rainy day both motors left and right smoke up and burn out at the same time. Can no longer drive vehicle when it rains. Can't see anything wipers motors fried. As if they were allergic to water.

The contact owns a 2010 Lincoln Town Car. The contact stated while driving at 30 MPH and steering the steering wheel, the steering wheel was resistant and was emitting abnormal metallic sounds, and the accelerator pedal was making clicking sounds. There was no warning light illuminated. The contact was able to continue driving. However, the failure reoccurred increasingly. Upon inspecting the vehicle, the contact noticed that there was a plastic component of the driveshaft that had slipped and had bond to the accelerator pedal, which caused it to click. The dealer and the manufacturer were not notified of the failure. The vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 13V38500 (Steering) and NHTSA Campaign Number: 14V704000 (Steering). The failure mileage was approximately 94,000.

POWER STEERING WENT OUT ON VEHICLE. VEHICLE HAD 39,000 MILES. POWER STEERING WENT OUT WHILE VEHICLE WAS IN MOTION ON ROADWAY MAKING IT VERY HARD TO STEER AND CONTROL. HAD IT TOWED TO DEALER WHO REPLACED POWER STEERING PUMP AND STATED THAT THIS WAS NOT UNDER WARRANTY AND STATED THAT THIS WAS A COMMON OCCURRENCE FOR THIS YEAR MODEL

WHEN I OPENED THE FRONT PASSENGER DOOR, THE INTERIOR HANDLE STUCK OUT WHEN I PULLED IT AND REMAINED SO. I COULD ONT OPEN THE DOOR. HE DEALER PUT A BOLT IN IT TO FIX IT BUT THEN IT CRACKED AROUND THE BOLT AND I HAD TO REPLACE THE DOOR PANEL. TWO YEARS LATER (5/6/2017), THE DRIVER SIDE DOOR DID THE SAME THING. HANDLE STUCK IN UP POSITION AND COULD NOT OPEN THE DOOR. AM SEARCHING FOR A REPLACEMENT BECAUSE TOWN CAR IS DISCONTINUED AND LINCOLN SAID THEY CANNOT HELP ME. THIS IS A DANGEROUS SITUATION. I UNDERSTAND THAT THIS EXACT ISSUE IS A RECALL FOR THE NAVIGATOR BUT NOT TOWN CAR. BEING UNABLE TO OPEN A DOOR IS EXTREMELY DANGEROUS AND APPARENTLY A KNOWN ISSUE BY LINCOLN. I WAS TOLD BY THE DEALER (LINCOLN MARGATE FLORIDA) THAT OTHER CUSTOMERS HAD TO BUY REPLACEMENT PARTS FOR THIS ISSUE

THE FUEL PUMP/SENDING UNIT THAT IS IN THE FRONT OF THE TANK LEAKS FUEL WHERE THE WIRES GO INTO THE UNIT. THIS IS NOT CONTRIBUTED A GASKET BETWEEN THE FUEL PUMP UNIT AND THE TANK. REPEAT..IT LEAKS THRU THE WIRES IN THE FUEL PUMP/SENDING UNIT. WE HAVE GROUNDED THE VEHICLE AT THIS TIME. WE HAVE A FLEET OF 6 LINCOLN TOWN CARS. ON OCTOBER 22 OF 2015 WE REPLACED ONE ON ANOTHER LINCOLN TOWN CAR VIN [XXX] THRU A SHOP WHEN I NOTICED A PUDDLE OF GASOLINE UNDER THE TANK WHILE IT WAS STATIONARY AND PARKED IN OUR PARKING GARAGE AND CRAWLED UNDER TO INSPECT THE SOURCE OF THE LEAK...THAT WAS COMING FROM THE FUEL TANK. THIS IS A SAFETY ISSUE. I AM REPORTING THIS BECAUSE I DO NOT WANT ANYONE TO BURN UP BECAUSE OF IT, WITH THE KNOWLEDGE THAT I AM NOW REPORTING. I HOPE SOMEONE WILL CONTACT ME BEFORE I HAVE IT REPAIRED TO GET IT ON THE ROAD. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TR

TL* THE CONTACT OWNS A 2010 LINCOLN TOWN CAR. WHILE MAKING A LEFT TURN INTO A PARKING LOT, THE STEERING LINKAGE SHAFT FRACTURED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING SHAFT NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBERS: 13V385000 AND 14V704000 (STEERING). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.

ON 10/09/14, WHILE PARKED, THE VEHICLE WAS STARTED AND THEN ALL SYSTEMS AND ENGINE WENT TOTALLY OFF. THIS HAPPENED FOR THE FIRST TIME TWO WEEKS AGO WHILE DRIVING WHICH WAS REPORTED. THE SAME FUSE THAT WAS CHANGED TWO WEEKS AGO WAS AGAIN CHANGED AND THEN THE VEHICLE PERFORMED NORMAL AGAIN. THIS WAS AGAIN REPORTED TO OUR MECHANIC WHO HAS A LONG HISTORY OF WORKING ON LINCOLN CARS. *TR