2025 Honda CR-V

On [XXX], on a vehicle I purchased new only 5 days ago on [XXX] I had an incident where I put the vehicle in reverse to back out of a parking spot and the backup camera came on and I am 100% sure I was in reverse and when I hit the gas I went forward, instead of in reverse. I put it in park and back in reverse and the same thing happen again. Finally, I turned the vehicle off and then it worked properly on the restart. There was some sort of error between the electronics and mechanical parts that was extremely concerning and dangerous, especially traveling with a 1 year old baby in the backseat. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I bought new 2025 Honda CR-V Hybrid from Germain Honda of Dublin, OH on [XXX]. It's supposed to get Highway *MPG:34 [3], / City MPG: 40 [3] *EPA ESTIMATED. I got up to 37 to 39 mpg in the city for the few months. Since last 2 1/2-month milage start reducing every day. Now it reaches to 28.3 MPG When I Travelled from Chicago, IL to Powell, OH on [XXX] I only got 29 to 30 MPG. Now in the city, I am only getting 28.3 to 28.5 MPG. Weather may have some impact, but it cannot reduce from 39 MPG to 28 MPG. I am also paying $100/year for use of Hybrid card to MVA. Germain Honda dealer checked the car on November 12th, and they said everything is ok but there's is an issue. At present I am only getting 28.3 MPG. Also, I have called dealer for recall issue for several times, still they don't have parts. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Vehicle’s wireless and cable CarPlay functions skip/lag, and then cause the infotainment system to shut down and restart several times during each drive. Vehicle was taken to dealership (where dealer was unable to replicate). Service department performed a hard reset of the head unit, problem was resolved for 3 days before problem began again and has not been resolved after several system resets. Problem persists with different phones, as well as in a personal friend’s 2025 Pilot Trailsport. The problem happens multiple times during freeway trips.

We were driving on a two lane highway from Jamestown Ca to Oakdale Ca, there were no vehicles in front of us, it was a flat stretch of highway when we heard a very loud booming bang like a gunshot. We pulled over to make sure that our backseat passenger, driver and driver side passenger were ok. We checked the outside, underneath and then noticed that the sunroof on top of the car had been damaged. On closer inspection the sun roof was shattered. We proceeded to drive and realized that the roof was noisy, so we pulled over immediately. We removed as much of the loose glass and proceeded on our way holding the sunroof door tightly so it wouldn’t come open and rain any glass down on us. We took it to the dealer that we purchased the vehicle from two weeks before to inspect and repair, there were no warning lights or indications of the issue. We never saw any debris, there were no vehicles in front of us and only a motorcycle and one other vehicle pass in the oncoming lanes few seconds before the loud boom. This was a frightening and stressful situation, we thought we had bought a safe and state of the art car that we could safely drive without endangering us our passengers or other drivers.

While I was in my apartment parking garage, I had my automatic trunk door opened. While I was standing in range, the door came down and hit me in the head. As a result I sustained a concussion. I did have the keys in my hand , so I may have accidentally activated the trunk door to close. However, my concern is that there is such sensor to stop the trunk door from continuing to close, or it doesn’t work. I called the dealer and they told me that there is sensor, but it only stops once it’s made contact. I believe this is very dangerous and should be evaluated. As I stated earlier I am now suffering from a concussion.

Purchased a new 2025 CRV Touring from EdVoylesHonda in Marietta GA on [XXX] with my hard-earned savings because my Accord was totaled in an accident. Picked it up on [XXX]. I found a safety issue where CarPlay is not playing audio output from any Maps (Apple/ Google/ Waze) if I’m in on a call. Apple designed the Apple Maps to chime if anyone is in a call while using CarPlay. I brought up this issue on 5/25 to the dealer but was told it’s an expected behavior. Not satisfied with the answer, I went to HondaConyersGA to do some digging and found that this issue doesn’t apply to Android Auto and any lower trim (ie. Sport L). The issue is consistent across 2023-2025 CRV Touring trim. I went back to EdVoylesHonda service on [XXX] and [XXX] only to be discredited on my findings, and the service manager said that it might be a compatibility issue with Bose speakers. It was deemed normal since all Gen 6 Touring has the same behavior. I was also told that the turn-by-turn also plays on the screen and should be keeping an eye on the screen instead. This is disturbing because I’m trying to limit my attention to the screen as much as possible, and sounds like a safety issue. A ticket was also opened with Honda Customer Service on 5/28, but haven’t heard any statement or a path to move forward since the case manager said that they can only document the issue. Either Honda needs to take the car back and let me get a car that’s working or have a commitment to resolve this issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)