2025 Honda CR-V

I brought my Honda CR-V Hybrid to Brad Deery Honda on April 11, 2025, to have the steering gearbox worm gear recall inspected. At that time, I was told everything was fine. Unfortunately, I am now experiencing steering issues. When I turn the steering wheel, I hear clicking noises, and the steering does not feel smooth. I scheduled an appointment online on Friday, August 21, 2026, for September 4, 2026, to have my oil changed and the steering gearbox worm gear reinspected. Today, August 24, 2026, at approximately 2:50 p.m., I called Brad Deery Honda and spoke with Victor in the Service Department to confirm my appointment and make sure these concerns would be addressed. He asked about the steering problems, although I had already provided that information when scheduling online. He stated that they could not see the notes I submitted and informed me that I would be charged a diagnostic fee. My vehicle is still under warranty, and I am concerned about being charged a diagnostic fee for an issue related to a previously inspected recall. If the steering recall had been properly addressed when I originally brought the vehicle in, I should not be experiencing these issues now. I am requesting that the steering gearbox worm gear and my current steering concerns be addressed. I don't want to be charged for something that is still an issue from a recall. The purchase date of this vehicle is 10/05/2024

The contact owns a 2025 Honda CR-V. The contact stated that while driving at an undisclosed speed and attempting to turn the steering wheel, the steering wheel was difficult to turn. The contact associated the failure with NHTSA Campaign Number: 24V744000 (Steering); however, the VIN was not included in the recall. The dealer was contacted and diagnosed vehicle with steering failure. The vehicle was not repaired. The manufacturer was made aware of the failure and informed the contact that the VIN was not included in recall, and the vehicle owner was responsible for the repair. The failure mileage was approximately 84,000.

The contact owns a 2025 Honda CR-V. The contact stated that while driving at an undisclosed speed and making a turn, the steering wheel was making a clicking sound. The failure was recurring. The dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 200.

The contact owns a 2025 Honda CR-V. The contact stated that the steering wheel was loose. There were no warning lights illuminated. The contact associated the failure with NHTSA Campaign Number: 24V744000 (Steering). The vehicle was taken to the local dealer to be diagnosed, and it was determined that the power steering rack needed to be replaced. The vehicle was not repaired. The manufacturer was sent an email, but no response was received. The failure mileage was approximately 50,000.

Car was leased on 2/2025, at the end of May 2026 I drove the car for a couple of days when I began to notice there was an issue when turning left. Anytime I made a left turn, the car would get stuck and would pull back to the right. When the left turn was being made, there would be a clicking sound from the front left side of the car. When driving straight, the car felt like it needed to pull to the right and I would need to hold on to the steering wheel tight. At the beginning of June, I took the car into Honda where they checked it and recommended the steering column to be replaced and advised my husband that the car was no longer safe to drive. The car is 1 year and 4 months and has had no issues until now. Honda is no longer giving me warranty on the car due to the high mileage and they are quoting me $5048.67 to replace the car. I submitted a request to Honda for a "goodwill" repair but have not heard back from anyone. Because my VIN was not part of the Honda CRV steering gearbox assembly, the service manager stated there was nothing they could do to help me.

The contact owns a 2025 Honda CR-V- difficulty steering wheel, drives a little stiff. lane assist malfunctioning, cruise control malfunctioning. The vehicle was previously taken to the dealer where it was diagnosed with an issue related to NHTSA Campaign Number 24V744000 (Steering). The contact stated the issue persisted. The dealer was contacted again that the issue had reoccurred but the vehicle was not diagnosed or repaired. The manufacturer was notified of the issue. The approximate failure mileage was 56,000.

At highway speed, the steering has ratcheting feel. Move it by 0.5 degree, and it tries to boost the move by 1 degree or 2. At parking lot speed, when the steering is turned to dead ends, the stepped boost is also noticeable. This is likely related to the "sticky steering" recall (NHTSA 24V-744). The problem still persists for vehicles manufactured after the end date of the recall

STEERING: 2025 Honda CRV steering became "sticky" when veering left, making it difficult to maneuver back to center and the steering could feel a bit jumpy. There were also faint clicks when driving in circles to the left. The VIN was not listed under the current recall number 24V-744 so we brought it to the dealer to see if it was under warranty. The sticky steering only happens after driving the car for a little while, so we weren't able to replicate it for the dealer 12 miles away. However, they took a look at the steering components and told us that it was a "fluke" that the car had made it through assembly inspections because it should have failed and never been sold. We had the car safety checked before leaving for a trip where we'd be driving along steep, winding cliffs with sharp switchbacks and they said we were in good shape. Now they were telling us we were "lucky we didn't hit a pothole" and make it even worse and careen off a cliff. We put about 10k miles on that trip not knowing the danger we were in the whole time. They claim they fixed it by installing a brand new Honda Power Steering Rack, part number 53620-3A0-A33. We've heard that others just end up with the same issues in another 5-7k miles, so we're not feeling confident. AUTOMATIC SAFETY BREAKING: We get several phantom warning alarms and flashing, full screen messages telling us to "BRAKE!" while driving when nothing is there. Usually when there's any kind of flickering sunlight or sunlight through trees, which is everywhere. We can only disable it by turning it off EVERY single time we turn on the car and by going through several menus to get to the feature. We should be able to turn this off completely, not each time. We've twice had it pump the breaks and it's a frightening situation, even at slow speeds, because we could get rear ended. Dealer said, "Yeah...that's how it works. Mine does it too."

Unknown: Steering is stiff. Minor changes like maintaining lanes or changing lanes is becoming increasingly difficult. Large motions are fluid. It feels like it’s sticky. When I change lanes or other minor changes it takes a lot of work to move the car back to its original position. Having issues where it gets caught in certain positions causing significant steering issues.