2023 Honda CR-V

Subject: Vehicle Theft Due to Security Vulnerability – 2023 Honda CR-V Hybrid Vehicle Information: • Make: Honda • Model: CR-V Hybrid AWD • Year: 2023 Description of the Problem: I am reporting a serious security vulnerability in my 2023 Honda CR-V Hybrid, which was stolen [XXX] from a residential parking lot in Bayside Queens, NY. The theft occurred despite the vehicle being locked and parked in my parking area. The theft method likely involved bypassing the CAN bus system, a known vulnerability in modern vehicles. Honda later issued a product improvement notice regarding enhanced anti-theft software, which I received(8/26/25) after the incident. This suggests that the manufacturer was aware of the security flaw but did not proactively notify owners or offer preventive upgrades before thefts occurred. Will Impact: • Financial loss due to theft and insurance deductibles • Emotional distress and ongoing safety concerns • Time-consuming police and insurance procedures • Lack of timely manufacturer support or warning • Police report (NYPD case number: [XXX]) I urge NHTSA to investigate the security vulnerabilities in Honda CR-V Hybrid models, particularly regarding CAN bus access and lack of proactive anti-theft measures. I also request that Honda be required to issue formal recalls or mandatory software updates to prevent further thefts asap. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Started car to leave from work and as I drove out of parking lot, every warning light came flashing on and car would not accelerate over 20mph and kept fluctuating the speed up to 20..luckily not too far from dealer and drove straight there. They say it looks like Throttle Body needs to be replaces. Have had issues with this car making noise between 30-35mpg since I have had and it still not diagnosed...now this.

I was in the collision accident on the service road when my new Honda CR-V 2023 started skidding to the left while I was making the smooth turn to the right, the vehicle was pulling to the left side of the road, hitting the metal guardrail on the driver side. Looked like I lost traction and skid from left then to the right , unable to control and maneuver the steering wheel. The vehicle was in steering recall but I was not aware of that, did not receive any notice of the recall. If this accident had never happened I probably would continue driving the unsafe vehicle and be more in a severe crash. The vehicle' steering column did not work and the vehicle was not drivable after the accident, and was towed to the car repair shop. I immediately notified the State Farm insurance about the collision but nobody told me I had to call the police.

Drove car for about 10 minutes, parked car while the engine was still running (approx 5 minutes) then began driving on 25 mph roadway with light traffic (4 lane road). After driving for a couple of minutes, I could no longer accelerate to maintain the speed, all the warning lights came on the instrument panel (see attached pictures for some of the alert messages), and a message came on the dash that said something along the lines that get off the roadway immediately but safely. Upon finding a parking lot about 0.5 mile away, it was very difficult to slow down as brake pedal felt hard- I had to slam on the brakes for it to begin coasting to a stop. Once parked, I turned off the car. When turning on the car again, all the warning lights came on and warning messages started to cycle through on the dash. My safety and the safety of others were greatly affected as I could not stop the vehicle adequately. When towed to the Honda dealership, the dealership was unable to reproduce the symptoms. The Honda Dealership said they would not diagnose the vehicle since it was modified by a QAP mobility equipment dealer. When towed to the mobility dealer, who installed adaptive equipment, they too were unable to reproduce the symptoms. The vehicle was inspected but no issues found with adaptive equipment. See attached invoices and photos of the warning lights.

(1) Recall Summary American Honda Motor Co., Inc. (Honda) is recalling specific 2023-2025 CR-V vehicles due to a defect in the steering gearbox worm wheel. This improperly produced component may swell during use, which compromises the grease film thickness between the worm wheel and worm gear. Furthermore, the worm gear's spring preload was set too high, escalating the sliding force between these parts. Consequently, the combination of reduced grease film and increased friction leads to greater resistance during steering. Safety Risk The heightened friction between the worm gear and worm wheel results in increased steering effort and difficulty, significantly elevating the risk of a crash or injury. (2) Recall Summary American Honda Motor Co., Inc. (Honda) is urgently recalling certain 2023-2025 multi-model year Honda vehicles due to critical defects in the high-pressure fuel pump. The improper production has led to the formation of cracks at the solenoid core component, which can result in a dangerous fuel leak during operation, especially in lower mileage vehicles. Safety Risk The presence of a fuel leak poses an extreme risk, as it can ignite in the presence of an ignition source. This scenario significantly heightens the risk of fire, crash, or serious injury, demanding immediate attention and action. I contacted the American Findlay Honda Management Department in Henderson, Nevada, only to be hit with a stark refusal; they will not place me in a new 2025 Honda CR-V Hybrid Sport Touring. As a long-time customer, I felt utterly bewildered and crushed by this response. Just weeks ago, they aggressively pushed this specific vehicle to me, fully aware that significant recalls were on the horizon. This is not just terrible news—it’s a blatant betrayal by management! I am seriously contemplating legal action against American Honda and Findlay Honda in Henderson, Nevada. Their actions scream deceit and predation; they are nothing less than crooks and sharks

I purchased a 2023 Honda CR-V LX from Serra Champaign Honda on August 9th. As soon as I drove on the highway, I noticed that the side mirrors were shaking excessively. The driver's side mirror shakes violently at speeds above 50-60 mph, while the passenger side mirror shows minor vibrations at speeds above 70 mph. This causes a severely distorted view, leading to dizziness and nausea, making driving extremely difficult and dangerous. Additionally, the problem is exacerbated at night due to the lights. I was extremely frustrated and upset upon discovering this issue immediately after purchasing the vehicle. I have found that many other customers are experiencing the same problem, and I have learned that there is no recall issued yet. I am reporting this issue to Honda for urgent attention. What component or system failed or malfunctioned, and is it available for inspection upon request? The side mirror has issues. It is available for inspection upon request. How was your safety or the safety of others put at risk? Driving at high speeds on the highway made the vehicle very dangerous due to the excessive shaking of the side mirrors. Has the problem been reproduced or confirmed by a dealer or independent service center? I reported the issue to the dealership, and they acknowledged it but mentioned that it has not been officially recalled yet. They said they would check what can be done under warranty. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives, or others? The Honda dealership service center has examined the vehicle, but the issue cannot be fully understood without driving the car at high speeds. Were there any warning lamps, messages, or other symptoms of the problem prior to the failure, and when did they first appear? No warning lamps or messages appeared. The severity and danger of the problem can only be realized through actual driving.

I purchased this car in February 2023. The issue presented itself within 2-3 months of owning the vehicle. When backing up in the morning, the lane assist malfunction indicator comes on. If the car sits for long periods and then backs up- the indicator will come on. I have taken the car to the dealership multiple times and they do not have a fix. I called American Honda and they say the dealership is responsible for fixing and there is nothing they can do. I have recently noticed that the cross traffic sensor does not always catch and alert as well. The mechanic did say this is a common issue with crv based on their message board chat (which he showed me in August 2023) and waiting on Honda to find a fix.