2023 Genesis GV80

At approximately 68k miles, I observed hesitation when pulling away from a stop in our 2023 GV80 2.5t AWD Prestige. At 71,300 miles, we observed an increasing howling noise from the rear of the vehicle, primarily at coasting, with various tones emitted during application and release of the accelerator pedal. The rear differential fluid was drained for inspection, and there were metal shavings accumulated on the drain magnet, discolored (metallic shavings) fluid, and visible shiny metal flakes in the drained fluid. The differential is close to total failure on this vehicle. Hyundai has issued a TSB, so it is known, but they are not recalling this extreme safety hazard that has been reported for several years across many owners. A quick search of various owner forums reveals this truth. Moreover, replacement differentials do not improve the issue, often having to be replaced themselves only a short time later.

I am submitting this complaint regarding the handling of a safety recall on my 2023 Genesis GV80. During an approximately seven-week service visit at an authorized Genesis dealership, I was verbally informed that the applicable safety recall had been completed. Based on my subsequent interactions, Genesis Corporate also appeared to believe the recall had been performed. However, the recall was not documented on my repair order and was ultimately completed later by a different authorized Genesis dealership (Genesis of Weatherford). I am concerned that a safety recall had been verbally represented as completed when it had not actually been performed, resulting in my vehicle being returned to me with an outstanding safety recall still open. I request that NHTSA review the handling and documentation of this recall. The attached repair orders are all from the same visit, and incorrectly showing as two visits. The vehicle was dropped off at Norm Reeves Genesis of Irving on Jun 23, and remained in their possession until the vehicle was ultimately returned to me on August 11th. The recall was not completed, nor was the principle failure (P213800) remedied. This concern is particularly troubling because my vehicle has also experienced a separate recurring safety-related propulsion defect (P2138/P213800). After yet another authorized Genesis dealer recently returned the vehicle stating it could not reproduce that fault, it recurred within approximately 24 hours and caused the vehicle to enter reduced-power/limp mode while my wife and two young daughters were merging onto a highway. While this complaint concerns the handling of the recall itself, I believe the pattern of unresolved safety-related issues and inaccurate repair completion records warrants NHTSA's review. I have a case with Genesis Motor America, Case #43043015, thoroughly documenting all of this. Genesis has offered me no goodwill or viable remedy, aside from "try taking it to another dealer."

A software defect exists which causes the vehicle to reset the electronically controlled side view mirrors such that they point downward, obscuring the driver's view along the sides of the vehicle. I have notified the Genesis dealer and Genesis USA before and neither has been able to reproduce or rectify the problem. I suspect this is a defect when the vehicle is started on an unlevel surface, as the mirrors will attempt to adjust automatically. The defect appears to be most prominent when switching user profiles and shifting into a gear before the driver profile has finished loading. This issue is also present on the 2026 Genesis GV80.

The contact owns a 2023 Genesis GV80. The contact stated that while pulling into traffic, the vehicle stalled. The accelerator was depressed, but the vehicle failed to move. There were no warning lights illuminated. The contact stated that the failure was due to NHTSA Campaign Number: 24V282000 (Fuel System, Gasoline). The contact contacted AAA, who rest drove the vehicle but eventually towed the vehicle. The vehicle was towed to the local dealer, where it was diagnosed that the fuel pump needed to be replaced. The manufacturer was contacted and provided a case. The failure mileage was approximately 6,700.

On April 20th, 2026 I called Genesis of Carmel (Address: [XXX] Phone: [XXX] ) to get a oil change. On the same day I called them I also explained that various warning lights started to appear in the dash (check high beam assist system, check driver attention system, check speed limit system). The next day on the 21st when I wen to t take the car in for service the car would not start. I had to have the car towed to the Genesis dealer listed above. I received no calls from the dealership for 2 weeks. When trying to call their phone it is very hard to get through and strangely they hang up on you once you been transferred to the service department. On May 10th I received a call back from the Genesis delership and they stated that they had out a battery in my car but that the battery is draining and they don't know why. I asked them in they provide loaners sionce ai have beeen without a car for sevral days. they expolained that they don't have any but I could call Genesis (844-340-9741) and perhaps they could help me faster. i asked why they couldn't call for me and they stated that I may have better success. I called Genesis at that phone number 844-340-9641 and again explained all of the above information. I was given a case number and provided the same day as requested the information that they are asking for. This is a copy of the email (attached) I received after that call. Please note that even in this email they are stating it will be awhile before they get back to me. I am still without a car or a call back from the dealership. Genesis Case #42662041 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On Friday, April 11, 2026 I received an alert on my vehicle that there was a possible issue with the driver's side headlamps. After checking my headlamps I discovered that the driver's side headlamps were not on. It was night time when this happened and I was very concerned for my safety and the safety of others while driving without proper lighting. The issue has been confirmed by a Genesis Service representative stating that this is a very common issue with this particular vehicle. It was relayed that moisture gets in the light assembly and shorts out the ILCU, which kills light functions. I have not had the vehicle inspected by the manufacturer, police or insurance representative. I feel that this issue, being known to be a common occurrence, should be a recall item and I am requesting a goodwill repair. I purchased this vehicle used and have had it for nine months. It was out of warranty when I purchased it so I purchased an extended warranty but unfortunately for me it does not include lighting. I am an elderly woman on a fixed income and cannot afford an expensive repair like this (approximately $2,500). I've always wanted a GV80 and was so excited when I purchased it. I am hopeful that Genesis will stand behind their product and put this item as a recall or in the very least grant a goodwill repair.

In light of the recent fatality involving an automatic folding seat in a Hyundai, we tested the automatic seat function in the Genesis 2nd row to ensure it responds appropriately. First, my daughter (weighing 165 lbs) sat in the seat without a seat belt on and activated the folding mechanism. The seat did stop once it detected her, but only after it had already pushed her into an uncomfortably bent position, which suggests the detection point may be later than ideal. We then tested the seat using a Joie Mint Latch baseless car seat with a child in it (18 lb child, and the car seat weighing approximately 9 lbs). We did not secure the lower anchors or seat belt out of caution. When we pressed the button, the seat continued folding without stopping, and we had to quickly remove the child and car seat to prevent the seat from fully collapsing onto him. Although the button could be pressed again to reverse the seat, that would not have prevented a serious injury had we not intervened immediately. This presents a significant safety concern.

On September 28, 2025, after parking in my garage on a hot day (~80°F), my Genesis GV80 automatically locked all doors while my 3-year-old child and dog were still inside. My keys were also locked in the vehicle. Neither the driver nor passenger door thumbprint sensors responded. For approximately 20 minutes, I was unable to unlock the car while my daughter was trapped inside crying and screaming. I was forced to call the police and emergency services. The situation was only resolved when I calmed my daughter enough to press the unlock button from inside, just before the ambulance arrived. Police responded to the scene and a report was made. This is the second time this defect has occurred. A nearly identical incident happened previously when my daughter was 2 years old, though I did not obtain a police report at that time. This defect presents a serious safety hazard to children and passengers, especially in warm weather when entrapment can quickly lead to heat-related injury or worse. The locking and keyless entry system (including electronic thumbprint access) failed without warning. No dashboard lights, error messages, or other warnings appeared prior to the failure. The defect is reproducible, has been reported to Genesis, and is available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On September 28, 2025, after parking in my garage on a hot day (~80°F), my Genesis GV80 automatically locked all doors while my 3-year-old child and dog were still inside. My keys were also locked in the vehicle. Neither the driver nor passenger door thumbprint sensors responded. For approximately 20 minutes, I was unable to unlock the car while my daughter was trapped inside crying and screaming. I was forced to call the police and emergency services. The situation was only resolved when I calmed my daughter enough to press the unlock button from inside, just before the ambulance arrived. Police responded to the scene and a report was made. This is the second time this defect has occurred. A nearly identical incident happened previously when my daughter was 2 years old, though I did not obtain a police report at that time. This defect presents a serious safety hazard to children and passengers, especially in warm weather when entrapment can quickly lead to heat-related injury or worse. The locking and keyless entry system (including electronic thumbprint access) failed without warning. No dashboard lights, error messages, or other warnings appeared prior to the failure. The defect is reproducible, has been reported to Genesis, and is available for inspection. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am the owner of a 2023 Genesis GV80 and have experienced a recurring issue with the vehicle’s windshield. I have owned the vehicle for nearly three years and, in that time, have spent more days driving with a cracked windshield than without. Even the smallest of impacts, such as minor stone chips, immediately expand into large cracks, leaving no opportunity for a standard resin repair through companies like Safelite. To date, I have gone through three new windshields, all replaced with factory OEM glass and professionally installed by a reputable auto glass repair company in Portage, Michigan that specializes in high-end vehicles. Despite this, the problem persists. This ongoing defect presents a consistent safety concern and raises serious questions about the durability and quality of the windshield. Further, Genesis community discussion boards reflect that many other owners are experiencing this exact same issue. I believe the glass to be very weak and poses a significant danger if an impact other than a small stone was present. The photos attached is of the third windshield currently on the vehicle. Replacing it would mean a fourth windshield. It currently received a stone roughly 2200 miles after the previous windshield was replaced. The current windshield has 3 cracks (all separate incidents) in it since July!!! I do not live down a dirt road. Most of the vehicle miles are done on the highway. I do not drive behind semis or put myself in situations that would increase the odds of my vehicle getting struck by a flying stone. I have paid thousands in windshield replacements and PPF film to protect my vehicle.