2019 Ford Explorer

The contact owns a 2019 Ford Explorer. The contact stated that while driving at various speeds, there was an abnormal rattling sound coming from the windshield. The vehicle was taken to a dealer, and the contact was informed that the exterior A-pillar trim retention clips were loose and needed to be replaced, and the contact was provided an estimate for the repair. The contact then received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts for the recall were not yet available. The dealer was notified of the failure, and the contact was informed that parts were not yet available. The manufacturer was made aware of the failur,e and the contact was provided the same information from the dealer. The vehicle was not repaired. The failure mileage was 64,000.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side door exterior B-Pillar trim clip attachment detached. The vehicle was taken to the dealer to be repaired under NHTSA Campaign Number: 24V031000 (Structure); however, the dealer informed the contact that the driver's side door exterior B-Pillar trim failure was not listed in the recall. The contact was informed that the B- Pillar Trim needed to be replaced at the owner's expense. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 125,000.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the windshield exterior A-pillar trims were loose, and there was a noticeable windy sound coming from the windshield while driving. The vehicle was taken to the dealer, where the contact was informed that the parts to do the recall repair were ordered. The vehicle was not yet repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 50,000.

The contact owns a 2019 Ford Explorer. The contact stated that while driving at an undisclosed speed, the contact noticed an abnormal buzzing sound coming from the windshield. The dealer was made aware of the failure. The contact stated that a technician arrived at the residence and inspected the vehicle, and placed duct tape around the front windshield. In addition, the contact was informed that the vehicle would fail an inspection with duct tape around the front windshield. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, parts were not yet available. The vehicle was taken to the dealer several times; however, the contact was informed that parts were not yet available. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was unknown.

The contact owns a 2019 Ford Explorer. The vehicle was serviced under NHTSA Campaign Number: 24V031000 (STRUCTURE), but the failure persisted. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the windshield. The local dealer was contacted; however, the vehicle was not inspected or diagnosed. The manufacturer was not made aware of the issue. The failure mileage was unknown.

The catalytic converters for the Ford Explorer Utility Police Interceptor fail prematurely, degrading the emissions from the vehicle and causing the vehicle to fail emissions testing. Although Ford has implemented a Customer Satisfaction Campaign 22M06, they do not inform owners of the campaign or potential problem. My car was inspected by two Ford dealerships who simply cleared the error code (P0430) and made no mention of Campaign 22M06. The error code persisted as I replaced numerous other components (spark plugs, purge valve, oxygen sensors, Mass air flow sensor) trying to alleviate the problem over the last year. Only if you mention the campaign specifically will they inspect the vehicle for the purpose of replacing the the catalytic converters under warranty. Replacing these failing catalytic converters should be a recall because failure creates substandard emissions for thousands of vehicles.