2019 Ford Explorer

The contact called on behalf of the owner of a 2019 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 26V101000 (SUSPENSION). The contact stated that after the vehicle was stopped at a traffic light, the vehicle stalled. The battery warning light was illuminated. The contact was able to restart the vehicle. The contact stated that the failure was occurring every other day. The vehicle was taken to an independent mechanic. The independent mechanic replaced the Manifold Absolute Pressure (MAP) sensor and an unknown sensor; however, the failure persisted. The contact stated that on a separate occasion, while the vehicle was idling, the vehicle stalled. The vehicle was restarted. The contact stated that while the temperature gauge was midway, the vehicle stalled. The battery warning light was illuminated. The contact stated that whenever the temperature gauge was midway, the vehicle would stall. The vehicle was taken to another independent mechanic who replaced a fractured spark plug and the timing chain. The vehicle was repaired; however, two months after the last repair, the failure reoccurred. The manufacturer was not made aware of the failure. The failure mileage was approximately 130,000.

Similar to NHTSA Recall Number 24V031, driver's "B-pillar" trim (top edge) has detached and loose, and is only secured in-place by remaining anchors/attachments. In inspecting underlying substrate, it appears that a mechanical anchor is missing AND adhesive exhibits cohesive failure (remainder adhesive on both supporting/underlying substrate and backside of trim.

I am writing to formally report an issue regarding Safety Recall 24S02 on my 2019 Ford Explorer, which is incorrectly shown as completed by Cornerstone Ford in Elk River, Minnesota. This recall involves the exterior A‑pillar trim on 2011–2019 Ford Explorer vehicles and is a documented Ford safety campaign (24S02 / 24V031). According to Ford’s records and Cornerstone Ford’s reporting, Recall 24S02 is flagged as completed on my vehicle on Jun 2025; however, the actual recall repair has never been performed. It appears only on an estimate repair invoice from July 2025, and I have text message correspondence from the dealer dated December 19, 2025, stating that the part had arrived, yet no recall work was scheduled or completed. Notice on Invoice (attached): [Primary]: S100 - RECALL RECALL RECALL - C/S: NO REMEDY AVAILABLE YET-24S02 EXTERIOR A PILLAR APPLIQUE INSPECTION I am unable to take it to a different dealership because it has been flagged as completed. I contacted Ford's Customer service, and they are taking the dealership's word.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The local dealer was contacted and confirmed that the part for the recall repair was not yet available. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The contact had not experienced a failure.

B-pillar panels (both driver side and passenger, driver side has keyless entry). Panel could be come completely detached if not properly secured and cause a driving hazard in the roadway. No, the dealership stated I would have to pay out pocket to repair (estimate of $1900). Yes, it was inspected while at the dealership for a separate recall. No, the adhesive or clips that keep the panels on the door have either completely broken or non-existent.

Vehicle fails to start intermittently. After having this happen on several occasions and waiting for 1-2 hours it would start. However, the last time, while traveling it would not start after taking brief stop. Had to leave the vehicle overnight and return the next day to haul it back home 300 hundred miles. That was Feb. 23, 2026 and still will not start. Vehicle has 70,000 miles.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE). The contact stated that the passenger's side A-pillar was loose. The vehicle was taken to the dealer, and the contact was informed that the part to do the recall repair was not yet available. The vehicle was not repaired. Most recently, the contact noticed that the driver's side A-pillar trim was loose. The vehicle was not repaired after the most recent failure. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 40,000. The VIN was not available.