2018 Ford Explorer

The contact owns a 2018 Ford Explorer. The contact stated that the tailgate had failed to open. The vehicle was taken to a local dealer, where it was diagnosed that the tailgate latch had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 70,000.

The contact owns a 2018 Ford Explorer. While the contact's son was driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. No warning lights were illuminated. The vehicle was driven to the shoulder of the roadway. The contact stated another driver with a tow truck assisted and towed the vehicle off the highway to a safe location. The contact stated after the vehicle sat for three hours, the vehicle was restarted, and driven to the contact's residence. The contact stated that the failure had occurred twice within one week. The contact stated that after the vehicle sat for a while, the vehicle independently reset and the vehicle could be driven for a while; however, the failure reoccurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall; however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

On September 27th 2023 I brought my vehicle in because it was having shifting and vibration issues. To shop notice that the information I gave them was related to the transmission and with further review there was a recall on the transmission part of me coming into the shop. Which I wasn't aware of even when I brought my vehicle in months before that for recall maintenance. I had to pay for my transmission to be repaired we should have been done by Ford. The car was driving fine until early this year when it starts to do the vibration that was the issue previous when my transmission was going out. So I set up appointment at Ford dealership while I was in route to the dealership my car started to sputter and shake and fall out of gear. So I turned around tried to make it home in the car just stopped moving. I wasn't able to move forward or reverse there is no connection within the transmission for my car to move. I got my car towed to the dealership who diagnosed my car and my transmission and they stated that there was metal fragments found in the fluid level and I also said that the torque converter clutch performance never engage when it was testing it. I told him about my previous transmission issue with Ford and I also States them that four has have many federal recalls dealing with their transmissions in their vehicle.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact stated that the driver’s and passenger’s side A-pillar trims had detached. The approximate failure mileage was 70,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim on the passenger’s side windshield started to detach. The contact received notification of NHTSA Campaign Numbers: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer sent a technician to the contact's residence and the vehicle was diagnosed and it was determined that the A-pillar trim retention clips had failed and needed to be replaced. The vehicle was not repaired. The dealer confirmed that parts for the recall repair were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The approximate failure mileage was 75,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated that occasionally while shifted into reverse(R), the rearview camera failed to properly display the image behind the vehicle. There was no warning light illuminated. Additionally, the contact stated that the failure had progressed. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 100,265.

The contact owns a 2018 Ford Explorer. The contact stated while driving 70 MPH on the interstate, the exterior A-pillar trim detached from around the front windshield. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 125,000. VIN tool confirms parts not available.