2018 Ford Explorer

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the A-pillar trim detached, and the front windshield made an abnormal sound. The dealer was made aware of the failure but confirmed that parts were not yet available. The contact was informed that tape could be used as a temporary repair. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 35,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign number: 24V031000 (Structure). However, the part to do the recall repair was not yet available. The contact stated that while driving at 60 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 99,700.

The contact owns a 2018 Ford Explorer. The contact stated that while driving approximately 50 MPH, the front driver’s side A-pillar trim was suddenly ejected from the vehicle. The local dealer was notified of the failure. The vehicle was not repaired. The contact later received notification of NHTSA Campaign Number: 24V031000(STRUCTURE), which was related to the failure, but parts needed to repair the vehicle were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that later the front passenger’s side A-pillar trim experienced the same failure. The manufacturer was not made aware of the failure. The failure mileage was unknown

The dash on my 2018 Ford Explorer platinum is rolling up from the front of the dash. It is made out of some sort of leather or vinyl. But with it rolling up towards the driver, it causes a glare onto the windshield which causes visibility issues. I know I'm not the only one experiencing these problems with the platinum trim on the 2018 ford explorer. But this really needs to be looked into and recalled. You can also look up the explorer platinum on a vehicle search website and visibly see that every platinum edition explorer has this issue. It's unsafe and should be addressed immediately.

1 year ago, the exterior pillar trim detached on the 202 Highway in Mesa, Arizona while I was drivign 65 MPH. It cracked another windshield. I received the recall and went in to Robert Horne Ford Dealership. They informed me those pieces are on recall. I told them to notify me when they became available. It has been 1 1/2 years and still nothing. This week, the other side pillar trim came off, again while I was on the highway. This is dangerous. Now I feel like my windshield is not secure, as it is shaking while I am driving. The recall was announced in January of 2024. It is October of 2025. How can a company ignor the recall and simply not address explicit safety violations? NHTSA # 24V031

See attached document for complaint. I am writing to express my concern with the February 2024 recall from Ford (Safety Recall Notice 24S02/NHTSA Recall 24V031. This has been a known safety issue from Ford since February 2024. The recall letter (attached) advised that parts were expected later half of 2024. To date, no parts or further communication has been sent from Ford. I was driving my daughter and a friend home. While traveling on 196, the passenger side A-pillar applique trim clip attachment became detached from vehicle, hitting my windshield and then flying backwards on the expressway toward other vehicles. On this particular Sunday, 196 was rather busy. I was able to safely check my rear-view mirrors to ensure that other vehicles traveling behind me were not impacted by the detached trim. I am grateful that this incident occurred without any harm to any individual. I have no idea if the trim caused any damage to the vehicles traveling behind me. I am finding it unacceptable that Ford has sent out zero communication on this safety recall. My husband took my 2018 Ford Explorer to Tony Betten Ford & Sons to inquire about the missing trim and how we go about it getting repaired. He was simply told that Ford has not communicated any ETA for delivery of such parts and as far as they know, Ford is not making enough to meet the recall demand. It is now approximately 18 months since the initial recall notice and Ford has yet to send out any repaired parts. This is unacceptable and dangerous for those driving these recalled vehicles.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure.