2018 Ford Explorer

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated while driving 70 MPH, the passenger's side windshield A-pillar trim detached and flew off the vehicle. The vehicle was pulled over to the side of the road and was inspected. The contact observed that the passenger's side A-pillar trim was missing. The vehicle was taken to a dealer, where the contact was advised that there was a related recall associated with the VIN, but the parts were not currently available. The dealer used Gorilla duct tape on both windshield A-pillar trims. The manufacturer was notified of the failure. The failure mileage was 56,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was being serviced at a local car wash, the exterior roof rail rack detached. Upon further inspection, the front driver’s side A-pillar trim fractured, and water was leaking onto the interior, causing damage to the rear mirror power module. The contact stated that the front driver’s side mirror failed to adjust as intended when the control module was in use. The local dealer was contacted; however, parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 74,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not available. The vehicle was taken to the dealer; however, the vehicle was inspected, and the contact was informed that the parts were not yet available for the repair. The manufacturer was not contacted. The contact had not experienced a failure.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that after arriving home and exiting the vehicle, the contact became aware that the A-pillar trim on the driver's side had detached. The dealer was contacted, and it was confirmed that the part to repair the vehicle was not available. Another dealer was contacted, AutoNation Ford Valencia (23920 Creekside Rd, Valencia, CA 91355), and confirmed that the part was not available. The manufacturer was not made aware of the failure. The failure mileage was 84,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that while driving approximately 70 MPH, there was a loud sound coming from the roof or the side of the vehicle. The vehicle was taken to the residence, and the contact became aware that the passenger’s side A-pillar trim had detached from the windshield. The dealer was contacted and informed the contact that parts were not yet available. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 90,000.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, there were abnormal sounds coming from the roof. The contact stated that while looking in the rear-view mirror, the contact noticed that the plastic molding around the roof rack had detached from the vehicle and flew off into traffic. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure milage was approximately 55,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated while driving at undisclosed speeds on several occasions, there was a whooshing air sound coming from the windshield. The contact stated that the trim around the windshield had dry rotted and detached. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure milage was approximately 30,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, it was noticed that the front passenger side A-pillar trim sealant was deteriorating. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000.

The contact owns a 2018 Ford Explorer. The contact stated that due to sunlight exposure, the outer layer of the dashboard peeled off and continued to expand near the location of the air bags. The contact was concerned that the defect might cause an air bag deployment malfunction in the event of a crash. The vehicle was taken to the local dealer, and the contact was informed that the entire dashboard needed to be replaced. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 45,000.