2018 Ford Explorer

The contact owns a 2018 Ford Explorer. The contact stated that while operating the vehicle, there was a popping sound coming from the roof. While at a car wash, the contact became aware that the roof rail had detached. The contact stated that the roof rail had detached several times after being reinstalled. The contact referenced NHTSA Campaign Number: 21V316000 (STRUCTURE); however, the VIN was not included in the recall. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 110,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was at the car wash, the passenger's side windshield exterior A-pillar trim detached. The contact manually reinstalled the trim; however, the trim flew off while driving. The dealer was contacted. The vehicle was taken to the dealer but was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The contact was informed that that the part was not yet available, and there was no anticipated date for parts availability. The failure mileage was approximately 119,000.

The contact owns a 2018 Ford Explorer. The contact stated that the roof rail detached while the vehicle was being blow-dried at an automated car wash. The roof rail was manually pressed back into place, but was no longer secure and was easily detached. The contact referenced NHTSA Campaign Number: 21V316000 (STRUCTURE); however, the VIN was not included in the recall. The vehicle was taken to a dealer but was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 72,000.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at an undisclosed speed, the A-pillar trim detached and blew off the vehicle. The vehicle was previously repaired for a similar failure; however, the failure reoccurred. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was 168,706.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving at highway speeds, the front passenger’s side A-pillar trim detached. Despite the failure, the contact was able to put the part back in place. The local dealer was contacted about the failure, and the contact was informed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure. The vehicle was not repaired. The failure mileage was approximately 44,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while his wife was driving at highway speeds, the front passenger’s side A-pillar trim detached. The local dealer was contacted about the failure, and the contact was informed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the failure and informed the contact that the vehicle could be repaired out of pocket; however, the contact declined to pay out-of-pocket for the repair. The vehicle was not repaired. The failure mileage was approximately 60,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving approximately 65 MPH, the front passenger’s side A-pillar trims detached. Several local dealers were contacted on several occasions. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,000.

The contact owns a 2018 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 26V101000 (Suspension); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were not yet available for the recall repairs. The manufacturer was not made aware of the issues. The contact had not experienced a failure.

The contact owns a 2018 Ford Explorer. The contact stated that while her son was driving over a bridge, the A-pillar trim detached and fell off the vehicle, causing another vehicle to swerve to avoid the trim and sideswipe another vehicle. Additionally, the front windshield started to leak shortly after the A-pillar trim detached and fell off. The contact related the leaking to the missing A-pillar trim. The contact referenced NHTSA Campaign Number: 24V031000 (Structure). The dealer was notified of the failure and confirmed that the VIN was associated with the recall; however, the failure did not occur because of the loss of the A-pillar trim. The manufacturer was not notified of the failure. The approximate failure mileage was 60,000.