2018 Ford Explorer

The contact owns a 2018 Ford Explorer. The contact stated that after his wife had driven and parked the vehicle, he noticed that the front driver's side window pillar trim, where the digital keypad was mounted had detached. The contact stated that he applied tape to the trim, but the tape could not secure the trim. The vehicle was taken to the dealer, where it was determined that the front driver's side window pillar trim needed to be replaced. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 102,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving approximately 65 MPH, the contact heard an abnormal sound coming from the passenger’s side A Pillar. The contact stated that the trim panel had blown off the vehicle by the vehicle slipstream. The contact had not taken the vehicle to an independent mechanic or dealer. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was unknown. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated that the front A-pillar trim located at the bottom of the windshield had started to crack and was making an abnormal buzzing sound while driving. The vehicle was taken to a dealer where the contact was informed that the part was not included in NHTSA Campaign Number: 24V031000 (Structure). The dealer referred the contact to the manufacturer who offered no assistance. The vehicle was not repaired. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 60,698.

The contact owns a 2018 Ford Explorer. The contact stated that while his wife was driving at an undisclosed speed, the driver’s side B-pillar trim detached from the vehicle and flew off. Additionally, the passenger's side B-trim pillar was dangling. The contact stated that because of the failure, several wires were exposed, and several unknown warning lights were illuminated. The contact also stated that the tailgate ajar warning light was illuminated with the tailgate properly closed. The contact disconnected the battery because of the failure. The vehicle was not diagnosed or repaired by an independent mechanic or the local dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 70,000.

The contact's parents own a 2018 Ford Explorer. The parents received notification of NHTSA Campaign Number: 24V031000 (Structure). The contact stated while driving 80 MPH, the driver’s side A-pillar detached and flew off the vehicle. The vehicle was taken to the residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The failure mileage was approximately 50,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact stated while driving 65 MPH, the driver's side key panel detached. The contact stated that after the failure the liftgate ajar warning light illuminated and the contact pulled over to the shoulder of the roadway. After a visual inspection, the contact observed that the liftgate could no longer be opened. The vehicle was taken to the dealer, who diagnosed a failure with the panel adhesive, resulting in damages to the electrical wiring and preventing the liftgate from functioning properly. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 104,000.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and the passenger's side windshield exterior A-pillar trims had detached. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was unknown. Parts distribution disconnect.

The contact owns a 2018 Ford Explorer. The contact stated while driving 73 MPH, the front driver's side window exterior trim where the keyless entry keypad was located, had detached, and was hanging by the electrical wiring. The vehicle was taken to the dealer, but the vehicle was not diagnosed or repaired. Additionally, the contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the failure. The failure mileage was approximately 60,950. Parts distribution disconnect.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was parked, the contact's husband noticed that the passenger's side front windshield trim had detached. In addition, the contact stated that the passenger's side front windshield trim clips had fractured. The dealer was made aware of the failure but confirmed that parts were not yet available for the recall repair. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 80,000. VIN tool confirms parts not available.

The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 21V316000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.