2018 Ford Explorer

Failed water pump/coolant leak. Vehicle will suddenly overheat and engine can seize. Vehicle will stop unexpectedly and endanger the lives of the driver, passenger and other motorists. Temperature warning and check engine light comes on only when vehicle is overheated at which point there is no coolant left. Issue has been confirmed by an independent service center. I was told that they would not touch this repair and to take it to a dealership due to the location of the water pump, it's relationship to the timing chains and the labor intensive job. The part is inexpensive. A simple Google search indicates that this is a known design problem since approximately 2011 and affects many makes and models. There are several class action law suits and a recall was issued in Canada for the same issue. Ford will acknowledge "off the books" that it is a problem but offer no financial assistance or support for their design flaw. It is an extremely costly repair for a very pricey vehicle.

Ford EcoBoost 2.0 engine failure at 66,000 miles as coolant has leaked into the engine compartment and oil pan. Known issue by Ford as design defect on the EcoBoost engines. Current class action lawsuit over this [XXX] et al., v. Ford Motor Company, Case No. [XXX], filed in the United States District Court for the District of Delaware. Plaintiffs have experienced the exact same failures on the EcoBoost engines. Ford issued multiple technical service bulletins (TSBs) and other service messages for vehicles equipped with EcoBoost engines. Luckily, the failure occurred at home and not while driving at highway speeds as there have been reports of fires occurring if vehicle is moving during failure. Vehicle began rough idling 7-10 days ago and check engine light showed a code for misfire of cylinder. Had plugs changed but check engine light returned and then as of today, after overheating light came on dash upon startup with clouds of white smoke coming from exhaust, checked coolant levels and it was empty and drained down into the oil pan showing milky colored oil. Again... Ford knows about this issue with EcoBoost and has since 2017 and has failed to issue recall for customer safety due to cost factors and continues to address on case by case basis with most common offer to cover partial cost of engine replacement. Most consumers don't have the financial resources to sue Ford, so they continue to take advantage of their size and financial power to abuse customers. Please take action about this known issue and review the above class action case before Ford's negligence results in consumer death or serious injury. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Three times within the last 4 years I have had a Map Sensor failure. I was told the first time, this is rare. I was told the second time, this never happens twice. This time I'm told that they just don't know what is causing it. Must be 3 bad sensors in a row somehow. The engine failure on [XXX] was nearly catastrophic and I nearly died. I was going 70mph on a [XXX] at [XXX]. [XXX] can be dangerous under the best conditions, this was during dangerous storms along with being at rush hour. The engine completely stalls and I lose all power to drive. The first time it happened in a parking lot in August of 2020. The second time was Sept of 2022 and I was in my neighborhood. Sunset Ford has no explanation and have repaired it and sent me on my way once again. There are no signs this will happen - it just suddenly happens and I have no ability to react due to the complete engine stall. I have also had 2 oil system failures with this vehicle. It has only 42k miles on it. I do not feel safe driving this vehicle. I don't understand how this is acceptable at all honestly. How can I feel safe driving my children in this vehicle? 5 major repairs in just over 4 years. Have the repairs been done correctly? I question why more has not been done to ensure that another catastrophic event doesn't happen that could result in death of myself or family. Even my numerous requests for information and service reports were met with resistance and what seems like attempts at hiding information from Sunset Ford. Not only could I have been seriously injured or killed, but this could have caused a large scale accident affecting many others on that hwy. This feels negligent by either Sunset Ford or by Ford Mo Co. This should not happen in a safe and reliable vehicle. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

On February 9, 2024 I was headed to work as a ICU Charge Nurse. I was driving about 65 mph on the highway and suddenly my engine failed. My engine completely turned off. I wasn’t able to press the gas to accelerate. My steering wheel also locked so I had no control over my vehicle anymore. Eventually, smoke started to come from my engine. I nearly lost my life with no control over my vehicle. Someone could have hit me from the spontaneous failure of the engine. This was extremely traumatic for me. I bought this car from a Ford dealership and get all my services done through Ford. On January 24, 2024 I took my car to Ford for a multi-point inspection, oil change, and tire rotation. I also got a fuel system change. I had no warning lamps, messages, or any symptoms that the vehicle would fail prior to the incident. I got my vehicle towed to the dealership of purchase. They reported that it was an internal failure of the engine from a broken water pump. This is an ongoing issue that Ford is aware of. How does a water pump fail with no indication? Why hasn’t there been a recall on Ford’s water pump and engine failure. How many people have to lose their lives before a safety recall is issued. I was lucky to survive that but others may not be. Please help!

Torque converter issues as outlined here: [XXX] Almost was in accident due to loss of power and slow take off from issue with transmission torque converter. Engine shaking bad when in drive or reverse while stopped. Caused two motor mounts to be damaged. One split open and leaked fluid. Those have already been replaced. Less than 60k miles this should not be an issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I purchased this used vehicle from Carmax 1/2022. Prior to my purchase it was a fleet vehicle. On 09/18/2023 I experienced EcoBoost engine failure.Mileage is currently roughly 49k. Incident occured 2 months outside of Powertrain warranty. The engine light would come on intermittently when driving. Took the car for a diagnostic to diagnose issue and had #3 ignition coil replaced due to misfire message. Few days later, light would come back on. After 3rd time of me going back and forth to the repair shop because of the light coming back on and vehicle drive not being as smooth as it usually is, I took the car to Ford dealer service center, where I was advised that this is a known issue, but no recall has been issued at this time. In addition, I was told that this engine is on back order and will not ship out until March 2024. A loaner car has not been provided and my extended warranty covers 5 days at $35/day, that is it. I will be without a vehicle for 6 months. Prior to this incident in 2022 I had a transmission issue. Powertrain warranty was still in effect so Ford covered it. I was without a vehicle for about 3 weeks for that repair. This has been a very dissapointing experience for a vehicle that is 5 years old and under 50k miles.

The contact owns a 2018 Ford Explorer. The contact stated that while driving at approximately 80 MPH, the vehicle stalled without warning. The contact stated that she was able to coast the vehicle off the roadway safely. The vehicle was then towed to an independent mechanic where the failure could not be duplicated; however, the failure recurred. The contact stated that while driving at an undisclosed speed, the vehicle stalled without warning. The contact stated that a message then flashed on the instrument panel “Full Accessory Active”. The contact stated that the following day, she attempted to start the vehicle, but the engine failed turnover. The contact stated that she waited approximately 30 minutes to an hour and was able to restart the vehicle. The vehicle was taken back to the independent mechanic, but the failure could not be duplicated. The failure recurred. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was provided a case number and advised to contact the NHTSA Hotline. The failure mileage was approximately 79,008.

As I was driving on to the grocery store on a stop light I heard a rattle sound deflecting to another vehicle, the other vehicles driver heard the noise and noticed a puddle of water,and notified me. Emediatly i pulled over. Indeed, there was leak, unfortunately couldn't tell where it was coming from .I Called my mechanic, and a tow truck.My mechanic called me today October 11,2023 to notify me that the water pump had failed.He asked me if there had been any warning sings or temperature change,I responded no.He told me that if the incident had happened on the highway, I might have caused damage to the engine and potentially the vehicle might have shut off do to over heating.Keep in mind that my 2018 ford explorer only has 70,000 miles.Now I'm stuck with a bill of 1,400 dollars.Im gonna get an update tomorrow October 12,2023 on my vehicle status, if there was anything else damaged do to the water pump failure.No lights or warning sings were lid on my dashboard.

The car had catastrophic engine failure. It had zero mechanical issues and all routine maintenance. It started rough a few times. Which I now know was a misfire. It then overheated while driving. Brought to a mechanic who said it was a blown head gasket. The coolant leaked into the oil. Engine had to be replaced at 102,000 miles.