2018 Ford Escape

The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the vehicle stalled. The contact stated that the vehicle was shaking with the check engine warning light illuminated. The vehicle was towed to the dealer, where it was diagnosed and determined that coolant was leaking into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline for further assistance. The approximate failure mileage was 75,000.

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the vehicle experienced a rough start and was sputtering abnormally. Additionally, there was white and blue smoke coming out of the exhaust pipes. The contact stated that the check engine warning light was intermittently illuminated. The contact stated while driving at an undisclosed speed, the message “Engine Overheating - Pull Over” was displayed. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine. The dealer determined that the engine block needed to be replaced. The vehicle was not repaired. The contact related the failure to Ford Campaign Number: 21N12. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 64,452.

The contact owns a 2018 Ford Escape. The contact stated while driving 35 MPH, the check engine warning light illuminated, prompting the contact to discontinue driving the vehicle. The vehicle was taken to the dealer, and it was determined that there was coolant intrusion into the engine, resulting in damages to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. After investigating the failure, the contact related the failure to Customer Satisfaction Program: 21N12. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 70,000.

HAD TO TAKE THE VEHICLE INTO THE DEALER THE END OF APRIL 2025 FOR OIL LEAK THAT THEY DISCOVERED. IT WAS FIXED. THEN ON MAY 8 2025 CHECK ENGINE LIGHT CAME ON SO HAD IT TOWED TO FORD DEALER. THEY COULDN'T FIND ANY THING WRONG. CAR HAD WHITE SMOKE, SHAKING WHEN STARTING AND SMELLED LIKE OIL. THEY HAD IT 6 DAYS BEFORE RETURNING IT. THEY SAID THE WHITE SMOKE WAS NORMAL FOR AN OLDER CAR BECAUSE THE EXHAUST STSTEM IS OLDER. HUH??? SO THEN ON MAY 29 2025 THE CAR STILL HAD THE WHITE SMOKE WHEN STARTED. MOVED CAR DOWN THE DRIVEWAY INTO THE STREET AND IT DIED. IT WOULD NOT MOVE AND WAS SITTING IN THE MIDDLE OF THE STREET. LET IT SIT FOR A WHILE AND WAS ABLE TO MOVE IT BACK INTO THE DRIVEWAY. CALLED DEALER AGAIN AND ASKED THEM TO TOW IT AGAIN. DEALER SAID THE WALL WAS CRACKED AND THE COOLANT HAD LEAKED INTO THE CYLINDERS AND THE ENGINE NEEDED TO BE REPLACED AT A COST OF $10,000.00. OH AND THAT WAS A DISCOUNTED PRICE. THE WARRANTY HAD RAN OUT 86 MILES BEFORE. I ASKED FORD MOTOR CO. IF THEY WOULD DO ANYTHING ABOUT IT AND THEY SAID THEY HAD NO PROGRAMS TO PAY FOR IT. THEY SOLD A FAULTY VEHICLE AND SHOULD HAVE TO PAY FOR THE REPAIRS, NOT ME. IT WAS A DANGER TO DRIVE AND WE AS OWNERS WERE NOT TOLD ABOUT IT.

The contact's grandson owns a 2018 Ford Escape. The contact was informed by his grandson that the engine was misfiring significantly. The contact's relative, who was a mechanic at a Ford dealer arrived at the residence and diagnosed the vehicle with DTC: PO302 and PO316. The mechanic determined that there was coolant intrusion in the engine, and the engine block needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 80,000.

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light illuminated. The contact stated that the coolant level was extremely low, and there was white smoke coming from the exhaust pipes. The contact stated that a diagnostic scanner was used to diagnose the vehicle and retrieved DTC: P0301. The local dealer was contacted; however, the vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 94,000.

The contact owns a 2018 Ford Escape. The contact stated that the check engine warning light was illuminated. Additionally, the contact stated that while driving or reversing from a complete stop, the vehicle was shuddering and there was an abnormal waterflow sound coming from the dashboard. The vehicle was taken to Advance Auto, where it was diagnosed and determined that the spark plugs needed to be replaced. The contact stated that upon taking the vehicle to the dealer for an oil change and spark plug replacement, the contact was informed that the spark plugs were frozen, and the failure could cause the vehicle to stall while driving. The dealer determined that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the VIN was not under recall. The failure mileage was approximately 103,000.

The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was towed to a local dealer where the vehicle was diagnosed, and the contact was advised that the engine had experienced coolant intrusion and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 139,783.