NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
314 reportsMileage unknown · Feb 3, 2026
Power Train
my 2020 ford edge suddenly started failing to catch the gear when driving, the rpms would rev but the car would not speed up, when it would finally catch, the car would jerk forward. No warning, no heads up, I just got in my car one day and the problem existed. I bought this car new, I am the sole owner and I routinely take it i…
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my 2020 ford edge suddenly started failing to catch the gear when driving, the rpms would rev but the car would not speed up, when it would finally catch, the car would jerk forward. No warning, no heads up, I just got in my car one day and the problem existed. I bought this car new, I am the sole owner and I routinely take it in for upkeep. It has 62,000 miles on it so JUST over the 60k warranty. I took the car to the local Ford dealership who informed me that the torque converter was going out. After looking the issue up online, its was apparent that this is a known issue very common the this year. This is a faulty part that has yet to be recalled. I asked the Ford dealership about this issue and they confirmed that it was a very common problem and they had 2 vehicles currently in their shop for the same problem. The quote to correct this issue is thousands of dollars.
NHTSA ODI #11715327
Mileage unknown · Jan 31, 2026
EngineUnknown Or Other
Coolant entered into the engine, causing catastrophic failure. There was no warning on the dash of low coolant or anything until it happened. By then, it was too late! This is a known problem by Ford Motor Company, yet they have done nothing to assist owners with repairs by offsetting costs or performing them for free!!
NHTSA ODI #11714736
Mileage unknown · Jan 31, 2026
Electrical SystemEngineFuel/propulsion System
Safety Defects and Mechanical Failures My 2020 Ford Edge (VIN: [XXX] ) is plagued by systemic safety defects that render it unroadworthy under Pennsylvania law (37 Pa. Code § 301.2).[1, 2] The 8F35 transmission suffers from a documented "shudder" and loss of motive power (TSB 21-2389), creating a high risk of collisions in traff…
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Safety Defects and Mechanical Failures My 2020 Ford Edge (VIN: [XXX] ) is plagued by systemic safety defects that render it unroadworthy under Pennsylvania law (37 Pa. Code § 301.2).[1, 2] The 8F35 transmission suffers from a documented "shudder" and loss of motive power (TSB 21-2389), creating a high risk of collisions in traffic.[3, 4, 5] Additionally, the vehicle is subject to critical federal recalls: Recall 21S02 (21V-011) regarding sudden rear axle seizure [6, 7, 8] and Recall 20S49 (20V-550) regarding a lethal fire hazard from leaking transmission fluid.[9, 10, 11] The engine also exhibits a design flaw known as "coolant intrusion" (TSB 19-2346), which leads to catastrophic engine failure and hydro-lock.[12, 13, 14] Deceptive Trade Practices and Lender Liability CarMax sold this vehicle as "Quality Certified" without fulfilling the disclosure requirements mandated by the 2022 Multistate Attorney General Settlement.[15, 16] Specifically, CarMax failed to provide the required standalone, signed disclosure form for open safety recalls prior to the sale.[17, 18, 15] Because this transaction was financed through Santander Consumer USA, the lender is derivatively liable for CarMax’s deceptive acts under the FTC Holder Rule (16 C.F.R. § 433).[19, 2] This federal rule allows me to assert all legal claims and defenses against Santander that I have against CarMax, including breach of the implied warranty of merchantability, which overrides any "As-Is" disclaimer when a vehicle is sold in a non-roadworthy condition INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #11714634
Mileage unknown · Jan 27, 2026
EnginePower Train
Vehicle was purchased CPO ( Certified Pre Owned ) with only 43K miles on the odometer on or about DEC , 7-10 2025. Since purchase of the vehicle it has been shifting, shuddering and tugging between 0-30mph. The vehicle shifts hard and doesn’t catch or change gears fast enough causing the engine to be caught in high RPM.
NHTSA ODI #11713804
Mileage unknown · Jan 27, 2026
Power TrainVehicle Speed Control
8F35 Transmission - Shudder/Buck/Jerk While Driving Up To 35 MPH (57 Km/H [XXX] dealership tells me I need new transmission ... and that ford won't help at all online bulletin says a software update can solve this - why has the dealership not done this? no warning lights ever INFORMATION REDACTED PURSUANT TO THE FREEDOM OF I…
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8F35 Transmission - Shudder/Buck/Jerk While Driving Up To 35 MPH (57 Km/H [XXX] dealership tells me I need new transmission ... and that ford won't help at all online bulletin says a software update can solve this - why has the dealership not done this? no warning lights ever INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #11713679
Mileage unknown · Jan 27, 2026
Power Train
The transmission has completely gone out on my 2020 Ford edge the repair cost is $5500. I should not need a new transmission on a five year-old vehicle. There are several reports on this issue please advise.
NHTSA ODI #11713572
Mileage unknown · Jan 26, 2026
Power Train
Was taken to mechanic shop and then sent to dealership for shudder issue and sound come from rear. Changed rear differential fluid. Problem/sound persisted. Between 25-45 vehicle transmission is cutting out. Awd light, Powertrain lights and brake lights are on and vehicle went in to limp mode at 55mph due to torque converter. St…
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Was taken to mechanic shop and then sent to dealership for shudder issue and sound come from rear. Changed rear differential fluid. Problem/sound persisted. Between 25-45 vehicle transmission is cutting out. Awd light, Powertrain lights and brake lights are on and vehicle went in to limp mode at 55mph due to torque converter. Still currently in shop.
NHTSA ODI #11713488
Mileage unknown · Jan 24, 2026
Power Train
At approximately 82,000 miles, the vehicle began exhibiting transmission shuddering, hesitation, and harsh engagement at low speeds (under approx. 35 mph). The condition progressively worsened, resulting in jerking and delayed acceleration from a stop, creating unsafe driving conditions in traffic. At approximately 86,000 mil…
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At approximately 82,000 miles, the vehicle began exhibiting transmission shuddering, hesitation, and harsh engagement at low speeds (under approx. 35 mph). The condition progressively worsened, resulting in jerking and delayed acceleration from a stop, creating unsafe driving conditions in traffic. At approximately 86,000 miles the transmission issues continued to worsen, and I therefore determined the vehicle unsafe to operate and brought it to the dealership for service. Upon inspection, I was informed by the dealership that the vehicle transmission required removal and replacement due to internal faults. These conditions, symptoms and internal faults are consistent with known issues documented by Ford Technical Service Bulletins for the 8F35 transmission used in the 2020 Ford Edge.
NHTSA ODI #11713141
Mileage unknown · Jan 22, 2026
Power TrainSuspensionVehicle Speed Control
I bought this car on 12/15 with 97k miles on it, and the second day it started jilting very badly when SLIGHTLY acceleration. Now, I have noticed when I am at a stop light, it takes an additional 2-5 seconds to “Jult” back up to speed while everyone else that was at the light is very much so ahead of me. There were a few times t…
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I bought this car on 12/15 with 97k miles on it, and the second day it started jilting very badly when SLIGHTLY acceleration. Now, I have noticed when I am at a stop light, it takes an additional 2-5 seconds to “Jult” back up to speed while everyone else that was at the light is very much so ahead of me. There were a few times the car didn’t accelerate, and the person behind me almost hit me.
NHTSA ODI #11712770
Mileage unknown · Jan 21, 2026
Power Train
I take my to the ford dealership one day for oil change. The mechanics do a full multi inspection and find some issues that needed to be fixed, nothing about the transmission and transmission fluid being low or being dark. So I requested to do oil change and a recommended Engine Tune-up. I get my car back. However, about a week …
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I take my to the ford dealership one day for oil change. The mechanics do a full multi inspection and find some issues that needed to be fixed, nothing about the transmission and transmission fluid being low or being dark. So I requested to do oil change and a recommended Engine Tune-up. I get my car back. However, about a week or two later I start noticing some shuddering and vibrations in the car when I hit the gas pedal. I take the car back to the dealership. I tell them how I had been there a few weeks back for oil change but after that I started noticing weird movements in the car. So they take the car to do an inspection on it. Then the mechanic/advisor guy says the vehicle needs a new transmission due to a failed torque converter. And he said the new transmission will cost $8700. And he charged me again for the inspection of the car. The vehicle is a 2020 Ford Edge with just 85400 miles. How does a 6 yr old car with less mileage blow a transmission that fast.
NHTSA ODI #11712522
Official recalls
4Jun 27, 2025
Ford Motor Company (Ford) is recalling certain 2018-2022 Transit Connect, 2019-2020 MKZ, MKX, Edge, Continental, F-150, Nautilus, Fusion, 2019-2023 Ranger, Mustang, 2020-2021 EcoSport, Expedition, Navigator, 2020-2022 Escape, F-250 SD, Corsair, 2020-2023 Aviator, Transit, 2020-2024 Explorer, 2021-2024 Bronco Sport, and 2022-2024 Maverick vehicles. A software error may cause the rearview camera to display a blank image, or the image may remain on the display after the backing event has ended.
Consequence & remedy
Consequence: A rearview camera that displays a blank image can reduce the driver's view behind the vehicle. A rearview image that continues to be displayed after the vehicle is shifted out of reverse may distract the driver. Both of these situations can increase the risk of a crash.
Remedy: Dealers will update the rearview camera software, free of charge. Owner notification letters were mailed September 4, 2025. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 25S72.
Jan 15, 2021
Ford Motor Company (Ford) is recalling certain 2020-2021 Edge, 2020 Lincoln Nautilus and Ford Escape and 2021 Lincoln Corsair and Ford Bronco Sport vehicles. An inadequate amount of lubricant in the rear drive unit may cause seizure of the rear drive axle.
Consequence & remedy
Consequence: If the rear drive unit seizes, there may be a loss of drive and/or a loss of vehicle control, increasing the risk of a crash.
Remedy: Ford will notify owners, and dealers will check the rear drive unit lubricant level. Axles found to have lubricant at the minimum level will be filled to the full level. Axles found to be below the minimum lubricant fill level will be replaced, free of charge. This recall began March 12, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 21S02.
Sep 23, 2020
Ford Motor Company (Ford) is recalling certain 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles. Due to a poor electrical connection, the rearview camera may intermittently display a blank or distorted image. As such, these vehicles fail to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Consequence & remedy
Consequence: Reduced rearward visibility can increase the risk of a crash.
Remedy: Ford will notify owners, and dealers will replace the rearview camera, free of charge. The recall began November 17, 2020. Remedy became available on February 1, 2021. Owner notification letters were mailed on February 1, 2021. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20C19.
Sep 10, 2020
Ford Motor Company (Ford) is recalling certain 2019-2020 Edge, Transit Connect and Lincoln MKX and 2020 Escape and Lincoln Corsair vehicles. The start/stop accumulator endcap may have missing or loose bolts.
Consequence & remedy
Consequence: Missing or loose bolts on the start stop accumulator endcap could result in a transmission fluid leak and may progress to a loss of transmission function. A transmission fluid leak in the presence of an ignition source may increase the risk of fire.
Remedy: Ford will notify owners, and dealers will replace the start/stop accumulator, free of charge. The recall began September 23, 2020. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 20S49.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
1RQ21002 · Rearview Camera Fmvss 111 Noncompliance
Opened Aug 3, 2021 · No close date supplied
Status: open (inferred from source dates) · Back Over Prevention: Sensing System: Camera
On September 23, 2020, Ford Motor Company (Ford) filed a noncompliance recall report under 49 CFR Part 573 (NHTSA Recall No. 20V-575), recalling 620,246 Model Year (MY) 2020 Ford F-150, F-250, F-350, F-450, F-550, Explorer, Mustang, Transit, Expedition, Escape, Ranger and Edge, and Lincoln Nautilus and Corsair vehicles for a noncompliance with Federal Motor Vehicle Safety Standard (FMVSS) 111, Rear Visibility. Ford's recall described the noncompliance as insufficient electrical conductivity within the printed circuit board (PCB) internal to the camera leading to intermittent rearview camera operation. The supplier of the cameras was Magna Electronics.According to Ford's chronology in the Part 573, during the period February-April 2020, Ford identified and monitored warranty claims pertaining to intermittent or inoperative rearview cameras. Ford reviewed supplier product changes, focusing on changes introduced by the supplier in the October-November 2019 time frame. The Part 573 stated that the issue was brought to Ford's Critical Concerns Review Group (CCRG) for review on May 12, 2020.On July 7, 2020, NHTSA's Vehicle Research and Testing Center (VRTC) informed the Office of Defects Investigation (ODI) of a trend of MY 2020 Escape vehicles with rearview camera malfunctions. ODI contacted Ford the next day, providing five Vehicle Owner Questionnaires (VOQs) alleging inoperative rearview cameras. On July 15, 2020, Ford met with NHTSA to discuss the rearview camera issue. In a subsequent August 24, 2020 meeting, ODI and NHTSA's Office of Vehicle Safety Compliance (OVSC) met with Ford to discuss the recall status and additional VOQs. Ford presented rate and scope data for many of its MY 2020 products during the August 2020 meeting indicating high failure rates for certain models.This RQ is being opened to investigate both the timeliness and scope of Ford's rearview camera recall (20V-575), and Ford's compliance with reporting requirements.The subject reports referenced in the opening resume are identified by the following ODI reference numbers which can be reviewed at NHTSA.gov: 11349813, 11344126, 11342696, 11341486, 11340254, 11337274, 11331444, 11330875, 11329235, 11316960, 11343521, 11341884, 11337226, 11344018, and 11339573.