2020 Ford Edge

When I’m driving all the sudden my braking system will say collision warning and slam the brakes on, the car pump the brakes and stop moving. It just does it at random times out of nowhere. Seems like most times I’m going at slow speed but I’m afraid I’m going to get rear ended. I’ve already taken it to Ford once and the reset code to system telling me Ford knows about this error but has not recalled it yet! This is very scary while driving and dangerous… plus I have children in the car!

The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the rear window shattered without impact. The dealer was notified of the failure and the contact was informed that the VIN was not included in a recall. The vehicle was taken to Safelite Auto Glass where the window was replaced. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 23,500.

Vehicle has never had a trailer attached ever and randomly while driving the vehicle said trailer connected and disabled all safety features while I was driving. Then while driving it would say trailer disconnected and shortly after the trailer connected message would pop buck up and start all over again. This all happened on 1 drive without shutting off the vehicle and happened roughly 10 times throughout my drive. Vehicle currently has 18755 miles on it. The trailer pin connector port has never been opened and I have owned this car since day one.

The contact owns a 2020 Ford Edge. The contact stated while parking the vehicle and the vehicle accelerated without any warning, causing the vehicle to strike the building in front. The air bags deployed. No one was injured. A police report was filed. The vehicle was towed to the dealer. The manufacturer was contacted, and a case was filed. The failure mileage was 90,000.

The parts involved were lug nuts. I had a flat tire and was unable to remove/replace the flat because the lug wrench supplied with the car would not fit the nuts. Fortunately I had other tools available that I was able to use to remove the lug nuts otherwise I would have been stranded. When I went to a Ford service center I was informed that the lug nuts were swollen. They told me that this was a well known issue with Ford and that the lug nuts would have to be replaced. The cost to replace these lug nuts was over $200. Attached fine pictures of the lug nuts and receipt for work done. All the lug nuts were damaged by the service center in their efforts to remove them. The pictures attached are of the worst damage.

Husband was driving us home. Vehicle lost power, car started slowing down. Had to pull over to side of road. Car would restart but continued to die and would not change gears. 3 occurred for several hours. Got car towed to dealer ship. The next day car started ok. This could have caused an accident and could have killed somebody. Car is currently at dealership. Have not been told what is wrong at this time. Only have towing paper work at this time. Just received a call they says it’s the fuel pump.

On 10/22/2022 while driving on a highway at the posted speed limit, without warning the Panorama Sun Roof exploded showering shards of glass on Myself and My Wife. The glass sunroof was properly closed but the inside headliner panel was open to enjoy the sun. The moderate average temperature outside at this time was approximately 68 degrees. This vehicle currently has approximately 12,250 miles on it. When the sunroof suddenly exploded, my wife sustained cuts to her hand and both of us were covered in shredded glass, including tiny glass shards embedded in our scalps. The explosion was so sudden and loud I nearly lost control of the vehicle. Fortunately, there was minimal traffic on the road at the time of the explosion with no vehicles immediately in front of us. Research has revealed many incidents of exploding sunroofs on various Ford models, with an exceptionally high incident rate for the Ford Edge model. It was further discovered that this exploding sunroof issue in various Ford models has been ongoing since 2008 with the Ford Motor Company being made aware of this defect. Research has further indicated to date, Ford has failed to issue a recall for this serious and dangerous defect. If our grandchildren had been rear seat passengers (which is often the case), this incident could have been tragically much worse. Not only did the exploding sunroof cause a serious, dangerous and injurious safety threat to us as passengers, getting the vehicle off the road (with the interior headliner panel closed) caused a safety threat to any nearby drivers as we could hear and see the remaining shattered glass flying off the vehicle into the roadway.

The contact owns a 2020 Ford Edge. The contact stated while she was depressing the brake pedal to slow the vehicle down in order to park but the brake pedal traveled the floorboard. The vehicle failed to stop and crashed into a wall where it came to a stop. The contact mentioned that the Forward Collision Avoidance/Emergency Automatic Braking failed to detect that the wall was in front and prevent the collision. The contact sustained minor injuries that did not require medical attention. The vehicle was towed to the dealer where the vehicle was diagnosed, and they stated that no failure was determined. The manufacturer was contacted and advised she will receive a call and to contact the NHTSA Hotline. The failure mileage was 17,015.

3 children were in the back of the car. Child sat in the middle put seatbelt in the incorrect lock mechanisms. The seatbelt would not disconnect and it jammed. The seatbelt locked so my daughter could not loosen the seatbelt to climb out and started to panic so we had to cut it to get her out. This was a major safety concern. If this had happened in an accident my daughter would have been stuck. Why do the rear seat belts allow a person to clip in, if it won’t allow you to clip out. This is a huge concern