2020 Ford Edge

The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the vehicle stalled. No warning light was illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. The dealer was made aware of the failure but provided no assistance. The manufacturer was made aware of the failure and a case was filed. The contact referenced an unknown recall with a similar failure; however, the VIN was not included in the recall. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 48,157.

Vehicle: 2020 Ford Edge VIN: [XXX] Component: Powertrain / Transmission Complaint (Updated): This is an update to a prior complaint regarding my 2020 Ford Edge transmission. The vehicle unexpectedly shifted into reverse while in drive and had difficulty accelerating properly. The dealership diagnosed a major transmission failure and quoted nearly $10,000 for repairs. Ford Customer Service has been contacted multiple times, and I also submitted a letter and an email, but I have not received any resolution. The vehicle is currently being held at the dealership, and I am unable to drive it. This issue poses a serious safety risk, and I believe it may be part of a wider defect affecting similar models. Please investigate further. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I am reporting a serious issue with the transmission on my 2020 Ford Edge. The vehicle began shifting erratically and unexpectedly went into reverse while in drive, creating a dangerous situation. It also hesitates and lurches when accelerating. This issue occurred without warning and poses a major safety risk to myself, my passengers, and others on the road. I’m requesting that NHTSA investigate this matter to determine if there is a pattern of transmission failure in 2020 Ford Edge vehicles. My vehicle is currently at a dealership awaiting repair, and I am facing uncertainty and high costs without assurance this problem won’t reoccur.

The contact owns a 2020 Ford Edge. The contact stated that while driving at an undisclosed speed and attempting to accelerate, the vehicle hesitated and shuddered abnormally. No warning lights were illuminated. The vehicle returned to normal functionality, but the failure became a regular occurrence. The vehicle was taken to the dealer, who diagnosed a failure with the transmission. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure, a case was opened, and the contact was referred to the NHTSA Hotline for assistance. The failure mileage was 102,000.

At 58,000 miles we started having transmission slipping issues with no check engine lights or anything. We did some research and brought it in to a dealer for the recommended software update. That didn’t fully fix the issue and they recommended a new torque converter. At just under 60,000 it should not be having these issues and it’s a major expense for a newer car. Transmission failing is a safety issue since the car could stale without warning putting the driver or others safety at risk.

The contact owns a 2020 Ford Edge. The contact stated while driving 70 MPH, the sunroof exploded and completely fractured into several pieces. The contact stated that the glass fragments fell inside the vehicle. The dealer was contacted and informed the contact that there were no recalls on the VIN related to the failure. The vehicle was not diagnosed or repaired. The manufacturer was not informed of the failure. The failure mileage was approximately 55,000.

For last 3+ years Rear reverse camera remains blank and screen becomes unresponsive Unable to use steering wheel buttons to change radio station or volume. Can get working again by performing a system reset (press seek and volume knob) Took to Ford dealer for the camera recall 20C19 when recall first came out. As parts were not available, dealer stated they could not apply fix Due to work schedule, finally able to reschedule in Dec 2024. After fix had been applied, reverse camera continues to stay blank and inoperable. Took back to Ford dealership. Dealership stated this was not under the recall as it is caused by a bad apim module. Warranty had expired by this time so that did not cover this either. The end failure symptom is the same as the recall but not caused by the same component therefore is not covered. Cost to replace is >$1000 so not affordable to repair. Had a few close accidents caused by the lack of reverse camera function. Vehicle is available for inspection. If the end failure is the same as that caused lack of safety requiring a recall, why would the apim module also not be replaced under recall?

The contact owns a 2020 Ford Edge. The contact stated while driving at an undisclosed speed, the transmission slipped, and the vehicle jerked. No warning light was illuminated. The vehicle was taken to the dealer, who determined that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 115,000.