2020 Ford Edge

The contact owns a 2020 FORD Edge. The contact stated while operating the vehicle at an undisclosed speed, The vehicle is jerking constantly once a curtain speed is reached. The contact referenced NHTSA ID Number: 20V550000 (POWER TRAIN) however, the VIN was not included in the recall repair. The dealer was notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 138,000.

I bought my car in 2024 and while it was through a private party i have had transmission issues since the day i bought it. It surges very frequently and has since the day I bought it. Today I noticed it has now started surging at idle without. It does it in park and when I put it in drive it surges forward on its own without me having to push in the gas. This is a huge safety issue not only for myself but for others. If I had continued to drive it, it could have jolted forward more forcefully in traffic and hit another car or even a person crossing the road. Being broke down on the side of the road is not something I want to have to do which I understand happens but I feel like not only have I heard terrible things about this year of edges but I’ve experienced it with owning one. I had two mechanics tell me I obviously had a transmission issues since from the start but I haven’t been able to get it fixed yet. I never had a warning or lights in my car come on prior to this issue arising today. I’m getting it looked it later today. I had a few different salesmen tell me at Ford dealerships that the 2020 edges were poorly made and they’ve had complaint after complaint about this very car.

Transmission Fluid Leak/Fire Risk (Recall 20S49): Certain 2020 Edge models have missing or loose bolts on the start/stop accumulator endcap, which can cause a leak and increase the risk of fire. Rearview Camera Failure (Recall 20V572000): A common issue where the rear camera may display a blank or distorted image, failing to comply with safety standards. Driveshaft Seizure (Recall 21S43): A potential lack of lubrication in the rear drive unit can cause it to seize, leading to loss of drive and vehicle control. Inoperable HVAC Blower Motor: A potential defect causing the blower motor to fail, which can hinder windshield defrosting. Power train alert not going into park break light issue

My 2020 Ford Edge Titanium AWD, with approximately 64,000 miles, recently began exhibiting a brief vibration or shudder when accelerating at low speeds, below 40 mph. The vibration lasts approximately one to two seconds and occurs around the time the vehicle shifts gears under acceleration. The vehicle does not exhibit the vibration while maintaining a constant speed. Prior to this issue appearing, there were no warning lights, messages, or other indicators of a transmission problem. I brought the vehicle to a Ford dealership for inspection and diagnosis. After evaluating the vehicle, the dealership informed me that the transmission needed to be replaced and provided an estimate of approximately $11,000 to install a remanufactured transmission. After receiving this estimate, I contacted the dealership to ask whether any less invasive diagnostic or corrective measures had been attempted before recommending complete transmission replacement. I asked whether a powertrain control module (PCM) reprogramming or transmission fluid service had been performed, pursuant to Tech. Serv. Bul. 21-2389. The service advisor told me he did not see a PCM reprogram listed in the service notes and placed me on hold to confirm with the technician. When he returned, he stated that the technician had not performed a PCM reprogram because it allegedly could have worsened the issue. I was also informed that replacing the transmission fluid could potentially worsen the condition, and therefore it was not attempted. The dealership confirmed that the issue involved torque converter shudder but recommended replacing the entire transmission assembly rather than attempting other diagnostic or corrective steps. The unexpected shudder during acceleration raises concerns about drivability and the potential for the condition to worsen, particularly when accelerating into traffic or from intersections. At this time, the vehicle has only been inspected by the dealer.