2019 Ford Edge

My 2019-2021 Ford Edge, equipped with the 8F35 8-speed automatic transmission, is experiencing severe transmission shuddering, harsh shifting, and jerking symptoms consistent with premature torque converter and internal mechanical failure.  I had to pay $800 out-of-pocket for dealership diagnostics and a transmission fluid flush to address these severe driveability issues. Despite the flush, the vehicle continues to shift poorly, presenting an unpredictable driving hazard during acceleration and highway merging.  Ford corporate has acknowledged the systemic nature of this transmission defect by negotiating a potential 100,000-mile extended warranty with me. However, a software update or a fluid flush does not remedy the underlying hardware failure of the torque converter. I am filing this complaint to urge the NHTSA to open a formal safety investigation into the 8F35 transmission defect, as it poses a sudden loss of acceleration risk on public roadways.

Bought a used 2019 Ford Edge, and transmission had issues within 2weeks of minimal operation!! Transmission slippage, does not go into gear or has a long pause going into gear (even right from park). VERY HARD shifts in lower gears upon upshift AND downshift. Also, gets worse the longer you drive it. It jerks, bucks, lurches, snaps your neck forward or backward, or does not go at all!! After this happens for a few minutes, it wouldn't even go into reverse!! That's just TRYING to drive it. As you might imagine, it's quite difficult to concentrate on road signs, hazards, pedestrians, and other cars whilst you're trying to drive this thing!! How could FORD possibly even think this is a safe vehicle!!

The torque is shuttering like crazy. I took it into Ford months ago multiple times and they said they had no idea because nothing was coming up, no codes or anything. I have been religious with maintenance checks and whatever they recommend at the dealership. Today my check engine light went on and the cores that came up were about my torque shuttering. Ford released a TSB about the shuttering on my make and model and saying the course of action is to replace the torque converter. I called Ford and told them all this and they quoted me thousands and said they aren’t liable for the repairs. How are they not responsible when this is a manufacturing issue? The car is unsafe to drive and Ford even released a TSB but they refuse to fix it.

My 2019 Ford Edge begin to stutter after I reached 60k miles. When I accelerate it stutter between 15-35 MPH I called Bill Brown Ford spoke to a service advisor , she stated it’s in the transmission so I took my vehicle to a transmission shop was informed nothing wrong with trans. The car jerks during take off biggest fear it shutting down while driving. No warning signals in the dash just begin to drive differently during take off. Too many complaint for this not to be listed as a recall before someone gets hurt.

Car began to jerk, shudder and lurch during acceleration. Sometimes jerking strong enough to make steering difficult. Took car to dealership and was diagnosed as a torque converter issue. Was told this is a common issue with this transmission and was quoted nearly $5000 to repair. No lights or warnings come on. The problem began very abruptly. Currently the car has yet to be repaired so parts would be available to inspect if needed.

VEHICLE FAILS TO UTILIZE AUTO STOP/START. VEHICLE ENGINE LIGHT COMES ON AND OFF CONSTANTLY. VEHICLE HESISTATES, JERKS FORWARDS, SPUTTERS, AND DOES NOT GAIN SPEED PROPERLY AT ANY GIVEN TIME. VEHICLE WAS LOOKED AT OFF AN ON FOR OVER 4 YEARS BY NORTH BROTHERS FORD OF MICHIGAN. THEY SAID ON MUTIPLE OCCASIONS CAR IS FINE AND ALL SYMPTOMS ARE NORMAL EVEN AS 4 OTHER CARS WERE BROUGHT IN AND AGAIN THEY SAID THIS WAS ALL NORMAL. ALL OF THIS OFF AND ON FROM ABOUT YEAR 1 OF PURCHASING VEHICLE TILL NOW (7/30/2025) AND PROBLEMS ARE STILL ON GOING. TRANSMISSION HAS BEEN REBUILT, OIL CHANGES REGULAR, TUNE UP PERFORMED. COILS REPLACED ON PRIOR SERVICES DUE TO ISSUES NOTICEDE BY MAINTENANCE TEAM.

During normal driving conditions in stop and go traffic the engine coolant over-temperature warning message displayed on the dashboard. Also, for a couple days prior to this incident, the vehicle exhibited hesitation when attempting to accelerate, and the engine was very close to stalling multiple times. There wear no other symptoms of the problem prior to the failure. The vehicle was towed to a local Ford dealership, where it was confirmed the issue was related to existing TSB 20-2234 (2.0L EcoBoost - Illuminated MIL With Various DTCs And/Or Low Coolant Level, White Smoke From Tailpipe And/Or External Coolant Leak), and repairs were completed.