2019 Ford Edge

1. Engine In February 2021, while commuting from work, vehicle began to shudder at acceleration. White smoke began to emit from exhaust and smelled heavily of coolant. Vehicle died and was towed to dealership. Gaskets A, B, and D were totally replaced. MILEAGE: 55,000 In August 2021, the vehicle cut off while driving around 10 MPH. Received notice that the coolant temperature was too high. Vehicle was taken to dealership and could not replicate the issue. MILEAGE: 64,000 Engine producing a clicking sound that the dealership cannot pinpoint. 2. Transmission Vehicle shudders at acceleration. RPM jumps while accelerating. 60k Mile maintenance performed and Transmission flushed. Has not corrected this issue. Dealership recommended total replacement of transmission. MILEAGE: 65,000 3. Other: Entertainment system TC unit totally replaced in August 2021, as system malfunctioned and no longer connected to satellites for navigation.

WHEN DOING A HARD ACCELERATING, FOR EXAMPLE PASSING A VEHICLE OR SPEEDING UP TO ENTER A HIGHWAY, A ODOR LIKE SMELL LIKE EXHAST FUMES FILLS THE CABIN. THE ODOR CANNOT BE SEEN BUT IT DOES SMELL, SOMETIMES THE SMELLS GOES AWAY QUICKLY AND OTHER TIMES IT WILL LINGER FOR OVER 10 SECONDS AT WHICH POINT I HAVE TO OPEN THE WINDOWS. WHILE NORMAL DRIVING THIS DOES NOT HAPPEN. BOTH MY WIFE AND DAUGHTER SAY ITS BAD. I TOOK THE VEHICLE TO A FORD DEALERSHIP AND THEY DID NOTHING.

REAR VIEW CAMERA. THE SCREEN WENT TO BLUE WHEN I PUT ME CAR IN REVERSE. I BACKED OUT OF DRIVEWAY AND PUT CAR IN DRIVE SCREEN WENT BLACK, THEN BLUE. WHEN I CAME TO STOP SIGN THE CAMERA CAME ON SHOWING THE STREET BEHIND ME. STARTED DRIVING AND CAMERA STAYED ON WHILE DRIVING. SECOND STOP SCREEN WENT BLUE THEN BLACK. CAR IS STILL IN DRIVE, PROCEEDED ON MY WAY. CAMERA STARTED FLASHING BETWEEN BLUE, BLACK AND SHOWING ROAD BEHIND ME. THIS HAS HAPPENED 3 TIMES ONCE IN APRIL, THIS INCIDENT IN JUNE AND ONCE IN AUGUST. I DID RESET TO SEE IF THAT WORKED AND IT DID FOR A COUPLE OF WEEKS. WITH COVID-19 RESTRICTIONS. I AM NOT DOING A LOT OF TRAVELING I CAN'T DUPLICATE IT OR WHY IT HAPPENS, I THOUGHT MAYBE CAR HAD TO BE WARM THAT ISN'T IT. JUST WHEN IT WANTS TO DO IT. THIS ALSO PREVENTS ME FROM USING SCREEN FOR RADIO OR ANY OTHER CONTROLS ON THE SCREEN. I DID REPORT THIS INCIDENT TO THE DEALERSHIP WHERE I PURCHASED MY CAR, BUT NEVER HEARD BACK FROM THEM AT ALL

ON MONDAY MARCH 9, 2020 AS WE WERE TRAVELLING NORTH, AT APPROX. 65-MPH IN THE RIGHT HAND LANE OF US 41, ABOUT 2 MILES SOUTH OF OSHKOSH.WI, ABOUT TO EXIT THE EXPRESSWAY, IN THE RAIN WITH THE WIND BLOWING FROM WEST TO EAST, WE EXPERIENCED A SHOTGUN LEVEL EXPLOSION GOING OFF OVER OUR HEADS (FORTUNATELY, THE SUNSCREEN WAS CLOSED SO WE DID NOT GET BATHED WITH GLASS). WE HAD NEVER ONCE OPENED THE MOONROOF SINCE WE PURCHASED THE VEHICLE IN MAY OF '19. I LOOKED OUT THE PASSENGER'S SIDE MIRROR AND SAW WHAT LOOKED LIKE A SWARM OF BEES BLOWING OFF TO THE RIGHT (TURNED OUT TO BE THOUSANDS OF SMALL PIECES OF GLASS FROM THE EXPLODED MOONROOF). WE GOT THE CAR BACK HOME TO ANN ARBOR, MI WHERE IT WAS REPAIRED BY OUR FORD DEALER. FORD HAS REFUSED TO PAY FOR THE REPAIR (EVEN THOUGH THE VEHICLE IS 9 MONTHS OLD WITH 16,000 MILES ON THE ODOMETER AND STILL UNDER WARRANTY). FORD CLAIMS THAT SOMETHING MUST HAVE HIT THE ROOF TO DAMAGE IT. MY WIFE AND I WERE JUST COMPLETING AN 8 HOUR TRIP IN THE VEHICLE WHERE NOTHING HIT THE MOONROOF. THERE WAS NO DAMAGE TO EITHER THE WINDSHIELD OR TO THE SMALLER, REAR PANE OF THE MOONROOF.

WHILE DRIVING ON HIGHWAY ON DEC4TH HEARD A LOUD NOISE WHICH SOUND LIKE A EXPLOSION THEN GLASS CAME FALLING IN MY CAR ' TOOK BACK TO DEALER SHIP WITH 3,100 MILES ON THE CAR AND THEY SAID ITS NOT COVERED IN WARRANTY AND THAT IT WAS SOME HOW MY FAULT..AND THAT THEY SEEN SCRATCHES..MY QUESTION IS HOW IF ALL THE GLASS IS IN THE CAR AND IF SOMETHING HIT IT WHERE IS IT,WHY IS IT NOT IN THE CAR '..OH THIS IS MY THIRD AS LAST CAR FROM THIS DEALER SHIP BECAUSE ,AFTER CALLING MY INSURANCE COMPANY AND THE CALLED SHE SAID HE WAS RUDE. ..NOT ONE PERSON ASK WAS I OKAY THIS IS GLASS FALLING FROM A PANORAMIC SUNROOF THANK GOD I DIDN'T GET HURT GLASS DIDN'T FALL IN MY EYES OR EARS'..LAST THING FORD IS AWARE OF THIS PROBLEM .AFTER I TOLD THEM I WAS COMING TO GET THE CAR I ASK WAS THE GLASS STILL IN CAR AND OF COURSE IT WAS 'THE CUSTOMER SERVICE IS OUTSTANDING

I PURCHASED A BRAND NEW 2019 FORD EDGE WITH 10 MILES ON 11/23/2019 FROM STONE MOUNTAIN FORD (SMF) IN STONE MOUNTAIN GEORGIA. FOUR DAYS LATER, I WENT INTO MY GARAGE TO GET IN MY CAR. I NOTICED THE TOP LOOKED WET... WHICH I THOUGHT WAS STRANGE SINCE IT HAD BEEN PARKED INSIDE A LOCKED GARAGE ALL NIGHT. I STOOD ON MY TIPTOES AND NOTICED THE ROOF WAS STRANGELY CRACKED WITH PIECES RAISED UP TOWARDS THE CEILING OF THE GARAGE. THE SUNROOF HAD EXPLODED.

I BOUGHT A BRAND NEW 2019 FORD EDGE TITANIUM ON JULY 31, 2019, I HAVE ENJOYED THE CAR RIGHT UP TO THE MOMENT ON OCTOBER 13, 2019 AT APPROX. 3:30P.M. WHEN MY SUN/MOON ROOF EXPLODED AS I WAS DRIVING ON THE HIGHWAY AT 55MPH WITH MY ADULT DAUGHTER IN THE CAR. I TOO HAD THE SHADE CLOSED SO WE WEREN'T SHOWERED IN GLASS. I WAS SO SHOCKED AND IT TOOK A BIT FOR US TO REALIZE WHAT HAD HAPPENED JUST IN TIME TO SEE A LARGE PIECE OF THE GLASS FLY OFF THE TOP OF MY CAR INTO THE AIR BEHIND ME. THANK GOODNESS THERE WERE NO CARS DIRECTLY BEHIND ME. I AM MORE THAN DISAPPOINTED IN FORD AS THEY ARE NOT STEPPING UP ON THIS ISSUE, BUT RATHER STATED THAT "SOMETHING MUST HAVE HIT THE SUN/MOON ROOF AND WEAKENED THE GLASS SO IT IS NOT AN ISSUE THAT THEY ARE RESPONSIBLE FOR. I KNOW NOTHING HIT THE GLASS AND GIVEN THAT IT HAS LESS THEN 5000 MILES ON IT, IT FEELS VERY MUCH LIKE A MANUFACTURER DEFECT PROBLEM. AFTER SEEING MULTIPLE COMPLAINTS I AM EVEN MORE CONVINCED THAT FORD SHOULD BE TAKING RESPONSIBILITY FOR THIS. THIS WAS THE SECOND CAR I BOUGHT FROM FORD, THE FIRST WAS A 2014 ESCAPE TITANIUM (NO SUN/MOON ROOF) BUT I HAD TO HAVE THE TRANSMISSION WORKED ON 3 TIMES AND THE ENGINE ONCE IN THE FIRST YEAR. I SUBMITTED A COMPLAINT TO FORD ON THAT AND WAS POLITELY BRUSHED OFF. YET I GAVE THEM A SECOND CHANCE BECAUSE I REALLY LIKE THE EDGE AND THOUGHT SURELY IT COULDN'T HAPPEN AGAIN. ALTHOUGH THE ISSUES AREN'T THE SAME IT IS VERY UNSETTLING TO BE HAVING ANY ISSUE WITH MY NEW CAR. I NOW FEEL LIKE I AM STUCK WITH A CAR FOR THE NEXT 6 YEARS THAT I CAN'T TRUST. EVERY TIME I DRIVE IT I'M WONDERING IF IT IS GOING TO HAPPEN AGAIN OR WILL IT BE SOMETHING ELSE. HOW MANY SUN/MOON ROOF EXPLOSIONS WITH POTENTIAL RISK TO THE PEOPLE IN THE CAR AND IN THE VICINITY OF THE CAR BEFORE FORD TAKES RESPONSIBILITY FOR THIS ISSUE. MY OPINION OF FORD AND MY LOCAL DEALERSHIP HAVE DIMINISHED SIGNIFICANTLY. .