2019 Ford Edge

Bought a used 2019 Ford Edge, and transmission had issues within 2weeks of minimal operation!! Transmission slippage, does not go into gear or has a long pause going into gear (even right from park). VERY HARD shifts in lower gears upon upshift AND downshift. Also, gets worse the longer you drive it. It jerks, bucks, lurches, snaps your neck forward or backward, or does not go at all!! After this happens for a few minutes, it wouldn't even go into reverse!! That's just TRYING to drive it. As you might imagine, it's quite difficult to concentrate on road signs, hazards, pedestrians, and other cars whilst you're trying to drive this thing!! How could FORD possibly even think this is a safe vehicle!!

My transmission shuddered and became inoperable. We were traveling on Interstate 25 just north of Denver, CO when this happened, and we had to get out and push the vehicle to the side and have the vehicle towed. The safety of my family were put at risk due to this issue. As of writing this, the vehicle has yet to be seen by the dealer. There were no warning lamps on the vehicle prior to this issue occurring.

My car had issues like harsh/hard shifting, jerking, hesitation, and a "shuddering" sensation, often occurring at low speeds, I took it to the dealer several times for this issue, because the engine light keeps coming on, back in May 2025 they said they did a valve replacement that should fix the issue, yet the problem persisted, i took it back to the dealer and they said nothing wrong with it (not generating any error codes). Now again, the engine light came back, but this time while out of warranty, they are telling me it is complete transmission failure and are quoting me 12000 to replace it

My **2019 Ford Edge** experienced a **transmission / powertrain failure at under 60,000 miles**. Before the failure, the vehicle began **shuddering during acceleration, slipping between gears, shifting harshly, and bucking / jerking at low speeds**, especially in stop-and-go traffic and when accelerating from a stop. The transmission would often **hesitate before engaging a gear and then suddenly lurch forward**, creating a serious safety risk. This unpredictable behavior put me and others at risk when entering intersections, making turns, merging into traffic, and driving in parking lots or residential areas, where sudden bucking or delayed engagement could cause a collision or loss of control. The issue was **reproduced and confirmed by the dealer**, which determined the transmission needed to be **rebuilt under warranty despite the vehicle having fewer than 60,000 miles**. The vehicle was inspected by the servicing dealer, and repair records are available. However, **despite the warranty rebuild, the same problems continue to persist**, including shuddering, slipping gears, and bucking at low speed. This indicates the underlying defect was not properly corrected and raises concern that the transmission will fail again. There were clear symptoms prior to the repair, including rough shifting, hesitation, slipping, and shuddering, and those same symptoms have returned after the rebuild. I am submitting this complaint because a transmission requiring major repair at such low mileage, combined with continued safety-related drivability issues after warranty service, presents an ongoing safety concern.