2019 Ford Edge

The contact owns a 2019 Ford Edge. The contact stated while driving from a complete stop and depressing the accelerator pedal, the transmission was slipping, and the vehicle hesitated while responding. There was no warning light illuminated. The contact stated that the failure occurred while driving at various speeds. The vehicle was taken to the dealer, where it was diagnosed that the torque converter needed to be replaced; however, the part was on backorder. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline assistance. The failure mileage was approximately 60,000.

The contact owns a 2019 Ford Edge. The contact stated while driving 15 MPH, the vehicle started jerking and stalled. The contact depressed the accelerator pedal, but the vehicle failed to respond. The contact stated that the vehicle failed to respond while shifting into reverse(R) and into drive(D). There was no warning light illuminated. The contact was unable to veer to the side of the road. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 91,000.

The contact owns a 2019 Ford Edge. The contact stated that the media center screen went blank. The contact stated that the buttons were missing on the screen upon starting or while driving the vehicle. The contact stated the driver's side seat belt failed to retract as needed. The contact had to manually feed the seat belt. While driving in low gear, the vehicle was jerking. The vehicle was slow to shift into the intended gear. When the brake pedal was depressed at a stop, the brake released without application. The fuel mileage was lower than expected. There were no warning lights illuminated. The vehicle was taken to the local dealer, where an unknown sensor was replaced. The vehicle was not diagnosed or repaired. The manufacturer was contacted and opened a case. The manufacturer informed the contact that the repair was not covered under the warranty. The contact stated that the failure was related to NHTSA Campaign Number: 20V550000 (Power Train). The failure mileage was approximately 72,850.

The contact owns a 2019 Ford Edge. The contact stated while driving 25 MPH, the vehicle shuddered and lurched significantly. Additionally, the tachometer rose to 2,000 RPMs and started fluctuating. There was no warning light illuminated. The contact stated that the vehicle operated as intended while accelerating to 40 MPH. The contact stated that the failure had been recurring while driving. The vehicle was taken to the dealer to be diagnosed; however, the dealer had not diagnosed the vehicle. The vehicle was taken to an independent mechanic, where the TCM was rebooted; however, the failure persisted. The mechanic determined that the transmission needed to be replaced. The vehicle was not repaired. The contact related the failure to TSB Number: 19-2103. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 30,000.

I purchased the vehicle in June 2023 and have barely put 2000 miles on it. I’m 8/21 I noticed white smoke coming out of both exhausts when I started the vehicle. I drove about 1 mile before power train default light came on and it began idling extremely rough. I tried to take it to the dealer the next day and it continued overheating and shutting down. It’s outside of the dealer standard warranty and the purchased extended warranty doesn’t even cover the EGR leak. So a car purchased 2 months ago is now costing us $1600 to repair

Vehicle had history of making clunking sound when moving from stopped position to moving. Intermittent issues with pausing/ hesitating acceleration. June 2023, progressed to bucking, shuddering, fluctuating RPM. No lights, codes Had serviced, tune up, etc. Dx'ed needing new transmission due to faulty torque converter. Vehicle parked until ordered transmission arrives ( has been on back order, was to be released 8/11/2023, waiting to be received).

The contact owns a 2019 Ford Edge. The contact stated while driving 30 MPH, the "AWD Fault - Contact Service Department" message was displayed. The vehicle was taken to the dealer and the contact was informed that the rear drive unit actuator motor, actuator bolts, fuel strap bolts, drive shaft bolts, rear wheel bearing bolts and rear axle nuts needed to be replaced. The vehicle was not repaired. The manufacturer was contacted but provided no assistance. The failure mileage was 12,500.