2019 Ford Edge

Our 2019 Ford Edge SEL has been experiencing a problem related to the driveline where during shifts, the car can buck or jerk and causes harsh shifts. In addition, during a long car ride with children in the car while going steady state down the road, the engine started to rev and the car began to slow down as if the transmission was slipping. The car lost significant power and was forced to pull the car over and stop. I shut the car off and waited about a minute. We then turned the car back on and it seem to work. The dealer diagnoses was the need for a new torque convertor for a repair cost of $4000. This should not be a normal replacement on a car with under 70,000 miles. Looking at Ford Forums, this is EXTREMELY common. This needs to be a recall. This is dangerous and can cause an accident. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2019 Ford Edge. The contact stated while driving 40 MPH and depressing the accelerator pedal, the vehicle jerked and hesitated to respond. There was no warning light illuminated. The contact stated that the failure had been recurring while driving at various speeds. The vehicle was taken to the dealer, where it was diagnosed and determined that the torque converter had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to an unknown recall. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 55,000.

The transmission shifts very harshly from stop and go. It shakes, slips, and shutters while driving. From around 55-60 mph the car shakes and the rpm jumps around like it’s trying shift gears, occasionally the car will jump as if you’re driving on the white bumpy line. When you let off the accelerator the car shakes. When slowing down to stop, the car downshifts very harshly and makes it feel as if you’re slamming on the brakes. I’m not sure what kind of risk this could cause for me or others. Multiple dealers have said that it must be the transmission needing to be replaced. It has not been inspected by a dealer, that’s just what they’ve told me. The only warning light that has appeared a few times is a “drive not available” warning light when shifting into drive, it immediately shifts the car into park when the warning appears. The car started being jumpy and jerky shortly after being purchased in 2022 with 50,000 miles. Reverse also seems to engage harshly causing the car to make a loud pop noise and a slight jolt occurs. The vehicle now has around 78,000 miles.

The contact owns a 2019 Ford Edge. The contact stated that while driving at low speeds, the vehicle hesitated to respond while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed that the torque converter had failed and needed to be repaired. The manufacturer was notified of the failure and agreed to partially cover the repair. The vehicle had remained in the possession of the dealer for an extended period. The vehicle was not repaired. The failure mileage was approximately 40,000.

My cars rpm's started randomly jumping which would coincide with a slight jerking feeling when the car shifted gears. First I was told it was my spark plugs and then the coil packs. When both of those were changed and the problem persisted they ran multiple diagnostic tests and came up with nothing. Then my car started to shudder when I put gas in it and then the radio screen and door locks would intermittently stop working and again they found no error codes. Then my pre-collision warning system started going off when there are no cars even remotely near. The same for my blind spot indicators. They just go off for no reason. Now after months of issues and zero error codes, they say it's the transmission failing and it will cost me $6,000 to fix. That's assuming that is actually the problem.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle downshifted with the transmission speed sensor warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The vehicle was taken to the dealer where the same diagnostic was provided the transmission failed and needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 114,000.

The contact owns a 2019 Ford Edge. The contact stated that after shifting the gear selector to reverse, the vehicle abruptly lurched backwards. Later, while driving at highway speeds, the vehicle lurched forward while changing gear and while decelerating. Additionally, while depressing the brake pedal to stop, the vehicle lurched forward. The vehicle was taken to the local dealer who discovered metal shavings in the transmission fluid and transmission planetary gears were damaged. The contact was informed that the transmission needed to be replaced. The transmission was replaced, and the vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 113,000.

The contact owns a 2019 Ford Edge. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. In addition, the contact stated that the vehicle jerked abnormally. The vehicle was taken to an independent mechanic where it was diagnosed with torque converter failure. The contact was informed that the torque converter needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer. The vehicle was taken to the dealer; however, the failure could not be duplicated. The vehicle was taken to a second independent mechanic for a second opinion, where it was diagnosed with torque converter failure. The vehicle was not repaired. In addition, the contact was advised by the independent mechanics not to drive the vehicle because it would be dangerous to do so. The manufacturer was made aware of the failure and a case was filed. In addition, the contact was informed that she would be responsible for the diagnostic test fees. The failure mileage was approximately 42,000.

The contact owns a 2019 Ford Edge. The contact stated while driving at various speeds and depressing the accelerator pedal, the vehicle hesitated to respond, and the vehicle jerked while shifting into gears. No further information was provided. The vehicle was taken to the dealer, where it was diagnosed that the transmission had failed and needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 20V550000(Power Train); however the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was 78,000.