2019 Ford Edge

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle started to shake violently with white smoke coming from the exhaust. No warning light was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the head gasket was blown, causing coolant to leak into the engine. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The dealer was not notified of the failure. The manufacturer was notified of the failure and the contact was provided a case number and advised to call the NHTSA Hotline. The failure mileage was approximately 74,000.

The contact owns a 2019 Ford Edge. The contact stated that while driving at an undisclosed speed, the check engine and engine temperature warning lights illuminated; however, the contact immediately pulled over to the shoulder of the roadway and turned off the vehicle. The contact was able to restart the vehicle and safely drove to the location where the vehicle had received an oil change service two days before. The independent mechanic inspected the vehicle and checked the coolant level, which he had filled two days before, and informed the contact that he could smell coolant burning and that the coolant was leaking into the engine. The contact was advised to take the vehicle to the dealer for assistance. The contact safely drove the vehicle to her residence, contacted the dealer, and scheduled for the vehicle to be picked up by a tow truck service. The vehicle was towed to the dealer, where it was diagnosed with engine failure. The contact was informed that the engine needed to be replaced; however, the vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 89,000.

The contact owns a 2019 Ford Edge. The contact stated that while driving at undisclosed speeds, his wife noticed white smoke coming from the exhaust pipe. The contact then stated that he noticed an abnormal odor. The vehicle was taken to an independent mechanic where the contact was informed that anti-freeze had leaked into the exhaust and diagnosed that both head gasket failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was advised to call the NHTSA Hotline to file a complaint. The failure mileage was approximately 93,500.

The contact owns a 2019 Ford Edge. The contact stated while driving 45 MPH, the vehicle was driving rough. The contact stated that the vehicle then lost motive power and stalled without warning. The contact was not able to pull to the side of the road; however, the vehicle was towed to the dealer. The dealer stated that the EGR cooler needed to be replaced. The vehicle was not repaired. The manufacturer was contacted and a case was filed. The failure mileage was 31,005.