2018 Ford Edge

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The local dealer and Lindsay Ford (11250 Veirs Mill Rd, Wheaton, MD 20902) were made aware of the issue and informed the contact that parts were not yet available. The contact attempted to contact the manufacturer but was not able to speak to a representative. The contact had not experienced a failure. Parts distribution disconnect.

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the recall and informed the contact that parts were not yet available. The contact had not experienced a failure. The manufacturer was not made aware of the issue. Parts distribution disconnect.

The contact owns a 2018 Ford Edge. The contact stated while driving 35 mph and depressing the brake pedal, the vehicle continued moving forward. The contact stated there was no warning light illuminated. The contact stated she continued to depress on the brake pedal to the floor and the vehicle slowed to a stop. The contact received notification of NHTSA Campaign Number: 20V469000 (Service Brakes, Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact took the vehicle to the local dealer twice and it was confirmed that the part was not yet available. The vehicle was not diagnosed nor repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. Parts distribution disconnect. The failure mileage was approximately 10,000.

FORD NOTIFIED OF THIS PROBLEM ON 8-19-20 AND PROVIDED THE FOLLOWING STATEMENT: FORD MOTOR COMPANY IS WORKING CLOSELY WITH ITS SUPPLIERS TO PRODUCE PARTS FOR THIS REPAIR. WHEN PARTS BECOME AVAILABLE, FORD MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER FOR REPAIRS TO BE COMPLETED FREE OF CHARGE (PARTS AND LABOR). PARTS ARE ANTICIPATED TO BE AVAILABLE 4TH QUARTER 2020. TODAY IS APRIL 16, 2021

TL* THE CONTACT OWNED A 2018 FORD EDGE. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING THE VEHICLE AT 55 MPH ON THE HIGHWAY, SHE ATTEMPTED TO DEPRESS ON THE BRAKE PEDAL TO SLOW DOWN IN TRAFFIC WHEN THE BRAKE PEDAL DID NOT FULLY DEPRESS CAUSING THE CONTACTS WIFE TO REAR END AND HIT ANOTHER DRIVER, WHICH CAUSED THE OTHER DRIVER TO SPIN INTO TRAFFIC CAUSING A MULTIPLE VEHICLE COLLISION. THE FRONT DRIVER SIDE AIR BAGS DID NOT DEPLOY. THERE WAS NO WARNING LIGHT ILLUMINATED. THE CONTACTS WIFE SUSTAINED A FRACTURED FINGER, BRUISED HIPS, BRUISED UPPER BODY, AND A SORE BACK. THERE WERE OTHER PEOPLE INJURED IN THE ACCIDENT BUT THAT INFORMATION WAS NOT AVAILABLE. THE CONTACTS WIFE RECEIVED MEDICAL ATTENTION AT THE SCENE OF THE CRASH BUT DECLINED GOING INTO THE HOSPITAL. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED TO AN IMPOUND WHERE THE INSURANCE COMPANY DEEMED A TOTAL LOSS. THE LOCAL DEALER SAM PACK'S FIVE STAR FORD LEWISVILLE (1144 N STEMMONS FWY, LEWISVILLE, TX 75067) AND THE MANUFACTURER WERE MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 32,000.

I WAS DRIVING ON THE INTERSTATE AND TRAFFIC WAS HEAVY WITH SPEEDS CONSTANTLY CHANGING. I WAS KEEPING WHAT I THOUGH WAS A SAFE DISTANCE BUT WHEN THE CAR IN FRONT OF ME COMPLETELY STOPPED AND I HIT MY BRAKES, MY VEHICLE SLID INSTEAD OF STOPPING RESULTING IN ME HITTING THE VEHICLE IN FRONT OF ME. WOULD THIS BE ASSOCIATED WITH THE BRAKE RECALL?

A CLIENT OF OURS WANTS TO FILE A COMPLAINT ON THE 2018 FORD EDGE RECALL. CLIENT WOULD LIKE FORD TO KNOW THAT THEY ARE NOT WORKING WITH THEIR SUPPLIERS FAST ENOUGH TO PRODUCE THE NECESSARY PARTS AND THEREFORE CAUSING A DELAY IN THE REMEDY OF SAID RECALL. THE CLIENT WOULD ALSO LIKE TO NOTE THAT THIS IS CREATING A SAFETY CONCERN FOR THE USER.

TL* THE CONTACT OWNS A 2018 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED VERNER-CADBY INC (1240 BLOOMFIELD AVE, FAIRFIELD, NJ 07004) WHERE IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT PARTS WOULD BE AVAILABLE IN 2021. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF*JB

TL* THE CONTACT OWNS A 2018 FORD EDGE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 20V469000 (SERVICE BRAKES, HYDRAULIC, SERVICE BRAKES) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. WAYNE FORD (444 US-46, WAYNE, NJ 07470, (973) 256-8800) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.