2018 Ford Edge

Two days after I bought this car I took it back to the dealership and told them that there was something wrong with the car. It didn't drive right and when I would put the car in reverse I felt a "flutter" feeling. After they finally got me in to have it looked at, they told me that there was nothing wrong with it. A few months later I took it back to another local Ford dealership after I got a notice in the mail about the transmission. It was not a recall. They also told me there was nothing wrong with it. At this point it would shift hard every now and again. about a month and a half ago, I was driving and a wrench light showed up on my dash. I had a mechanic hook it up to the computer and it was giving me codes P0741-00. I took it to Ford and had them run a diagnostic on it and they called me and told me that I needed a transmission overhaul. If they had fixed it the first two times I had it in to be looked at I wouldn't be without a car right now. I have been in contact with Ford Motor Co also and they are now saying that I still have to pay out over $3200 that I don't have. They were supposed to reach back with me on Fri and still have not heard from them.

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the vehicle briefly jerked, after which the contact heard an abnormal sound emanating from underneath the vehicle. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the torque converter. The vehicle was not repaired. The manufacturer was notified of the failure but referred the contact to the NHTSA Hotline for assistance. The failure mileage was 93,000.

The Ford Edge 2018 has a common issue with its transmission - it fails to start at low mileage, causing the car to lose power unexpectedly. This could lead to dangerous situations and potentially render the car completely uncontrollable. Ford dealers acknowledge that it's a common problem for this model, but they do nothing about it.

I had my 2018 Ford Edge in Gerald Jones Ford Lincoln dealership services department at Augusta, GA on [XXX] (soonest appointment schedule available) due to check engine light turning on that I detected on [XXX] According to their diagnosis, my vehicle is now in need of total engine rebuild/replace. On [XXX], 12 days prior to the check engine light turning on, my vehicle was at the dealership for its regular maintenance (oil change, tire pressure, top off fluid, etc.) that also included a multi-point inspection. There were no engine issues detected on the vehicle 12 days prior. All of a sudden, 12 days later, the vehicle's engine light turned on and now in need of serious repair. This vehicle has less than 40k mileage. I did some research and based on submitted complaints online from other vehicle owners, I became aware that there are known issues to the engine design causing misfires and coolant leaking into the combustion chamber/engine that is specific to my vehicle's make and model. Ford has not issued a recall but many have reported similar if not exact problems I am experiencing. I reached out to the dealership's General Manager on [XXX] regarding my concerns. I also called his number on [XXX] and left a voicemail message. It has been 3 business days and I have not received any email response or callback from the General Manager. At the moment, I have the vehicle in my possession while I am trying to deal with the current situation. fINFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Edge. The contact received notification of NHTSA Campaign Number: 22V413000 (Power Train). The contact stated that while driving at an undisclosed speed, the engine started to overheat. The contact was able to move the vehicle to the shoulder before taking the vehicle to the dealer. The dealer determined there was a crack in cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 88,000.

Summary: Some 2015-2018 Edge equipped with a 2.0L EcoBoost due to coolant intrusion into engine which could cause the potential for engine fires and failure, misfires, collision risk, and costly repairs. Vehicle did not exhibit a low coolant level, white exhaust smoke did not run rough. Automaker knew about the Ford EcoBoost engine defect since 2010 based on pre-production testing and complaints made by consumers to the NHSTA but didn’t address the cause of the problem. Now I have to pay $10,000 parts and labor!!! Called Ford Customer Service. No assistance unless a recall is sent.

The contact owns a 2018 Ford Edge. The contact stated while driving 45–50 MPH, the check engine warning light illuminated. While starting the vehicle, the check engine warning light illuminated, and the wrench symbol was displayed. While driving at an undisclosed speed, the vehicle was shaking and slow to accelerate. The vehicle was taken to the local dealer, where it was diagnosed that a torque replacement was needed. The vehicle was not repaired. The manufacturer was contacted and referred to the NHTSA Hotline, but no assistance was provided. The contact stated that the failure was related to NHTSA Campaign Number: 18V390000 (Power Train). The failure mileage was approximately 126,000.

My check engine light was on and my car would shake and vibrate upon staring the engine. I was running low on coolant when I shouldn’t be despite no signs of leaking on the ground. I took it to an authorized shop by Carfax, it’s Autotech in O Fallon, MO. They ran diagnostic tests and the codes were P0302 and P0316, which apparently are common issues with Ford Edges between 2015-2018. The shop owner said it’s normal for these cars even with low miles to end up needing a new engine bc of how Ford built them to where there are cylinder misfires causing coolant to leak into the engine causing engine failure. I asked why there were no recalls on this known issues and he assumed it must be bc no one died yet. I have since been reading thread after thread online of customers having this same issue and needing a new engine some even after only 25,000 and 50,000 miles. I bought my car used less than a year and a half ago with 59,000 miles on it and was not offered a warranty, which I know no why, they probably knew of the issue and the dealership didn’t want to be on the hook to cover a new engine. So now I’m stuck with an unsafe car to drive or shell out $9000 on a new engine that will fail like others who had theirs replaced only to have the same thing happen. I love my car and don’t want to give it up. How can Ford take ownership of their poor design flaw that is causing this to happen and put us at risk of being stranded or worse when our engine blows? Ford tough…how so? These cars are worthless after only 25,000 for some. For me I only got 15000 miles out of my car that I still owe $17,000 on and now I’m told I have to pay almost $10,000 to replace the engine for their design flaw that they have known for years is a major issue? There are lawsuits for this issue. There is class action in California for this issue. How can they get away with this? I’m stranded right now and I can’t afford to fix it and nor should I have to. Ford should be held accountable, not me.