2018 Ford Edge

The contact owns a 2018 Ford Edge. The contact stated that after starting the vehicle, the check engine warning light remained illuminated, and the vehicle drove rough. The vehicle was taken to the local mechanic who diagnosed that coolant had leaked into the engine and the engine long block needed to be replaced. The vehicle was later taken to the local dealer who confirmed that coolant had leaked into the engine and the engine long block needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was offered. The failure mileage was 80,000.

The contact owns a 2018 Ford Edge. The contact stated while driving 65 MPH, the vehicle lost motive power. The contact was able to coast the vehicle to the side of the road. The vehicle failed to restart and was towed to an independent mechanic. The independent mechanic diagnosed that the wiring harness had become loosened and was chewed up by the idler pulley, causing a shortage in the PCM and the fuel sensors. The vehicle was repaired. Additionally, the contact stated that while driving two weeks later, the vehicle made abnormal rattling sounds. The vehicle was taken to several Pep Boys, and an independent mechanic, where it was diagnosed that the rattling was coming from the engine; however, the failure could not be duplicated. The contact received notice of Ford Campaign Number: 22N12, which she related to the failure. The dealer was contacted and informed the contact to schedule an appointment for a diagnostic test; however, the parts were not available for the repair. The vehicle was not diagnosed nor repaired. The contact stated that while starting the vehicle, the check engine warning light illuminated. The vehicle was taken back to Pep Boys, who diagnosed that cylinder #2 was misfiring. Additionally, the contact was informed that there was no coolant in the vehicle. The contact stated that she replaced the cylinder and spark plugs herself; however, the vehicle was still experiencing abnormal coolant consumption. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 73,000. The contact stated the vehicle was repaired at the owners expense of $650.

The contact owns a 2018 Ford Edge. The contact stated that while driving at various speeds, the check engine warning light would intermittently flash on the instrument panel. Over time, the vehicle began to shudder at start up with the temperature gauge warning symbol flashing on the instrument panel. The contact's father inspected the vehicle and discovered that the coolant reservoir was empty. The vehicle was taken to the dealer and the contact was informed that the engine block had cracked, and the engine needed to be replaced. The manufacturer was notified of the failure and informed the contact that there were no recalls on the VIN regarding the failure. The vehicle was not repaired. The failure mileage was approximately 23,000.

The contact owns a 2018 Ford Edge. The contact stated that during the past winter, whenever the vehicle was stopped at a traffic light or stop sign, the heater would blow out cold air through the vents. The contact stated that later the check engine warning light would become illuminated, and the vehicle would start to make abnormal engine sounds as if the engine was chugging. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that coolant was leaking into cylinder #2. The contact was advised that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the failure to TSB: 19-2346 Coolant in Cylinders (Engine and Engine Cooling). The failure mileage was approximately 73,000.

The contact owns a 2018 Ford Edge. The contact stated that while driving at 45 MPH, the check engine warning light illuminated, and the contact pulled over and stopped the vehicle. The contact waited for an hour before adding coolant and restarting the vehicle. The contact stated that there was no coolant in the vehicle. The vehicle was taken to an independent mechanic who found coolant in one of the cylinders and a cracked spark plug. The spark plugs were replaced; however, the leak was not found. The vehicle was taken to another independent mechanic who confirmed the coolant leak. The vehicle was taken to the dealer who stated that coolant was entering the engine and that the engine needed to be replaced. The vehicle was not repaired. The contact stated that he was informed about a TSB for the failure and that the type of engine was no longer used by the manufacturer. The contact was unaware of the TSB number for the engine failure. The manufacturer was made aware of the failure and informed the contact to call the NHTSA Hotline to file a complaint. The approximate failure mileage was 110,000.

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the engine coolant above temperature message was displayed with an abnormal booming sound coming from the engine compartment before the vehicle stalled. After restarting the vehicle, the check engine light remained illuminated. The cause of the failure was not yet determined. The local dealer was notified of the failure. The manufacturer was not yet contacted. The failure mileage was 83,000.

The contact owns a 2018 Ford Edge. The contact stated that on several occasions after starting the vehicle, the check engine warning light was illuminated. Additionally, the contact noticed that the coolant reservoir needed to be refilled more frequently. The vehicle was taken to a local dealer, where it was diagnosed and determined that there was coolant intrusion into the engine block and a misfire in cylinder #4, and that the engine needed to be replaced. The vehicle remained at the dealer awaiting the repair. The vehicle was not included in TSB: 22-2229 (Coolant in Cylinders, White Exhaust Smoke and/or Illuminated MIL). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 63,000.

The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, there was smoke coming from underneath the hood of the vehicle with the check engine warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that the spark plugs needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was taken back to the independent mechanic, where it was diagnosed that the coil pack needed to be replaced. The vehicle was repaired; however, the failure reoccurred, and the contact noticed that she needed to refill the coolant reservoir more frequently. The vehicle was then taken to a local dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The contact related the failures to TSB: 22-2133 (Coolant in Cylinders, White Exhaust Smoke and/or Illuminated MIL). The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The approximate failure mileage was 68,000. The contact stated that the engine was replaced and the manufacturer helped with approximately half of the cost/

The contact owns a 2018 Ford Edge. The contact stated that the check engine warning light was displayed on the instrument panel. The vehicle was taken to the dealer where it was discovered that coolant had leaked into cylinder #2, resulting in engine failure. The manufacturer was notified about the failure and a case was filed. The contact was transferred to the NHTSA Hotline for assistance. The vehicle was not repaired. The failure mileage was approximately 54,000.

The contact's daughter owns a 2018 Ford Edge. The contact stated that upon starting the vehicle, the temperature gauge indicated that the engine was overheating. The vehicle was turned off and left to cool down. Additionally, the contact added water to the radiator. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and a case was filed. The failure mileage was approximately 120,000.