2018 Ford Edge

I own a 2018 Ford Edge SEL 2.0L EcoBoost (VIN: [XXX] ). On August 24, 2021, with approximately 72,062 miles, the vehicle was taken to a Ford dealership due to engine performance issues. The dealership diagnosed coolant intrusion into the engine cylinders. The dealership determined the engine was not repairable and required full engine replacement. The repair invoice explicitly states coolant present in the cylinder and replacement of the engine was necessary. I paid $5,602.85 out of pocket for the repair. The vehicle was properly maintained, and I have oil change and service records from that period. No warning or misuse contributed to the failure. I later contacted Ford Motor Company to request reimbursement, as this failure appears consistent with the widely reported 2.0L EcoBoost coolant intrusion defect affecting similar Ford vehicles. Ford declined assistance, citing mileage and timing, and stated no active recall applied. I am submitting this complaint to document the failure, the repair cost, and to request review of this defect and Ford’s handling of owner-paid repairs for this known issue. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2018 Ford Edge. While the contact's husband was driving at an undisclosed speed, the check engine warning light illuminated. In addition, when the vehicle was started, there was an abnormal rumbling sound coming from underneath the hood. The vehicle was taken to the dealer, where it was diagnosed, and DTC: P0303 and P0316 were retrieved. The failure was not acknowledged by the dealer at the time. The contact was informed that the vehicle was repaired. The contact stated that a tune-up was performed, and the coolant reservoir was refilled; however, the failure reoccurred. The vehicle was diagnosed with engine failure, and the contact was informed that the engine needed to be replaced. The vehicle was repaired. While speaking with the dealer, the dealer confirmed that the initial repair had not resolved the issue. The contact was notified of an unknown TSB regarding the failure. The contact was informed that coolant intrusion was a known failure with similar vehicles. The contact stated that the dealer should have acknowledged the failure when the vehicle was initially taken to the dealer. The contact stated that the failure was due to a poor design by the manufacturer. The manufacturer was made aware of the failure, and a case was filed. The failure mileage was approximately 53,418.

I am submitting this complaint to report a serious engine defect involving coolant intrusion into the engine cylinders on my 2018 Ford Edge. The vehicle was inspected by a Ford-authorized dealership after engine performance concerns. Diagnostic testing confirmed positive combustion gases in the cooling system, indicating internal coolant leakage into the engine. The dealership has stated that the only recommended repair is replacement of the long block (engine). This condition is consistent with a known defect affecting Ford 2.0L EcoBoost engines, which Ford has acknowledged through Technical Service Bulletin 22-2229. Despite this acknowledgment, no recall has been issued for this vehicle. This defect poses a significant safety concern, as it can lead to: - Engine misfires and loss of power - Sudden engine failure while driving - Potential stalling or inability to safely operate the vehicle The failure occurred at approximately 63,110 miles, which is unreasonably low for catastrophic engine damage of this nature and indicates a manufacturing or design defect rather than normal wear.

Coolant is rapidly leaking into the number 2 cylinder causing rough idle, extreme venting form exhaust. Vehicle cannot be driven without causing catastrophic engine damage which could result in loss of power creating a safety issue, or engine fire. Ford knows about the design defect for years and refuses to recall the affected vehicle. The photos below are not my vehicle. They were downloaded from the internet. This is a known problem that Ford refuses to acknowledge.

I have a 2018 Ford Edge. In late October of 2025 my engine light illuminated. The diagnosis was a P301, indicating a misfire in cylinder one. Spark plugs and cylinder 1 coil was replaced. No problems until December and engine light came on again, same code. Coil was replaced again and in January engine light came on again. Ford released TSB 19-2346 on 12-19-19 describing a possible coolant leak in to the cylinders and a engine replacement was suggested. I feel a recall is necessary to prevent safety issues created by slower than normal acceleration and /or engine fires.

Ford has a known problem with Ecoboost engines can leak coolant into the engine’s valves. This happened to our vehicle and we had to replace the engine due to misfiring cylinders. The check engine light kept coming on. We intially replaced all spark plugs and coils. Then after that didn't resolve the problem, the entire engine had to be replaced.

My ford edge has a problem where coolant mysteriously disappears a flood like it’s getting vacuumed into engine cylinders causing the engine to run rough with white smoke coming from exhaust. This is on my 2.0l turbocharged ecoboost engine and I have already seen other consumer reports about other having the same issue all over social media and Ford will not do anything about it and will charge you almost $10,000 dollars for something that was their fault. They made a mistake in creating the engine block and thus now many people are suffering because of this.