2018 Ford Edge

On August 19, 2025, Koons Woodbridge Ford determined my 2028 Ford Edge requires a long block replacement due to coolant intrusion into cylinder 3, per customer invoice RO# [XXX] Tag# [XXX]. This is a known issue, which is documented by technical service bulletin 22-2229. Aimee DePugh, Koons Woodbridge Ford Service Advisor, informed me that I should contact Ford to request reimbursement. However, the guidance I received was to send the dealership service manager written correspondence requesting the dealership restore the engine at their expense because of the known engine design flaw. I sent the dealership a note via their online portal on August 20, 2025. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I have a 2018 Ford Edge Titanium Eco Boost with 115,000 miles on it. I bought it used in 2018 with 17,000 miles on it. The engine light came on and I took it to a repair shop. The codes are p0303 and p0316. They inspected the cylinder and there is coolant leaking into cylinder 3. Apparently this is very common for this vehicle and is described as a design flaw. With this problem being very common and a known design flaw from Ford, I strongly encourage a recall.

2018 Ford Edge, 79K miles. Check engine light came on and I immediately had it checked out. It was misfiring, spark plugs were replaced to attempt to fix the issue. Light came back on a few weeks later, it was discovered that coolant was leaking into cylinder 3 and causing the misfire. Ford recommends that the engine be replaced. This appears to be an issue that Ford is very aware of and many Ford Edges are affected, yet there is not a recall. This defect may lead to overheating and can result in the cylinder head cracking, total engine failure, and/or engine fires. This puts me and other drivers at significant risk and I am very displeased with Ford.

Vehicle was taken in for service after the check engine light illuminated. Upon inspection, it was determined that coolant is leaking into the No. 2 cylinder, requiring a complete engine replacement. This is a serious safety concern, as engine failure can occur without warning. The vehicle is a 2018 model with only 51,159 miles, purchased new from the local Ford dealership, and should not be experiencing a major engine failure at such low mileage.

The contact owns a 2018 Ford Edge. The contact stated that while attempting to start the vehicle, the engine failed to turn over. There were several unknown warning lights illuminated. The vehicle was towed to a local independent mechanic to be diagnosed, and the contact was advised that the engine was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 140,000.

On July 20,2025, at about 4:30pm to 5:30pm, I drove less than two blocks from home when the engine light and the overterature light came on suddenly. Simultaneously, the vehicle began to shake. I was about two to three blocks from an Auto Zone parts supply store. I drove there slowly. Once at the location, I asked for assistance in determining what caused the issue with my car. The representative used a device that indicated that check engine failed, and emission ready status was no. I was advised to purchase coolant for my model vehicle. Once purchased, the representative tried to fill the reservoir. However, the reservoir indicated that it was full after using less than half of what was in the gallon bottle. We waited a while to determine if the level would decrease. While at the store, the level remained constant at the full level. He recommended that I start the engine. The car no longer shook and the indicators did not come back on until I drove about a mile away. I was near another Auto Zone store, nearly a mile from my house. The representative there was able to pour the remainder of the coolant into the reservoir. When asked, I was told that I should contact a mechanic regarding the issue. I asked if it would be safe to drive the car home to make arrangements to have the car towed, as where we (myself and two young grandchildren) were in a location that did not seem safe to wait very long. I drove slowly to my house, using emergency blinkers. I was able to park the car in the driveway until I could arrange to have the car towed to a recommended repair shop. I have an extended warranty from an Auto warranty company. The car was towed to AAMCO less than 10 miles away. So far, all they have been able to tell me is that the oil is clean, but the level is very low. I do not know the cause, as I have the oil changed, and other lubricant and liquids levels checked at least every 7.5K miles. I also check my indicators on a regular basis, whenever I drive.

Found trouble code PO304 in the computers history indicates that the misfire is not coming from the spark plug or ignition coil. Checked the fuel injector and no problem was found. Removed cylinder#4=spark plug and found a small amount of evidence that coolant is entering the cylinder. There is a TSB for engine blocks cracking and causing the problem. This was found by the auto service I use. Called dealership and was told this does happen. A new engine would have to installed if my engine light comes back on. They would have put in the same type of engine! REALLY? Wouldn’t this happen again with a new engine? I do not know how to download the service slip