2007 Cadillac Srx

WHILE DRIVING ON INTERSTATE, CRUISE CONTROL SET TO 68 MPH., APPROXIMATELY 6:25 P.M., TEMPERATURE IN MID 60S, ALL WINDOWS ROLLED UP, ENVIRONMENTAL SET TO 70, THE ULTRAVIEW SUNROOF OF OUR 2007 CADILLAC SRX IMPLODED INTO THE PASSENGER COMPARTMENT. THERE WERE NO VEHICLES IN FRONT OF US, SO NO DEBRIS TOSSED UP, WIFE AND SON RECEIVED SMALL CUTS TO FACE AND ARMS, NO MEDICAL ATTENTION REQUIRED. NO FOREIGN OBJECTS FOUND WHEN CLEANING CAR TO TAKE TO DEALERSHIP. NO INDICATIONS/SOUNDS SUNROOF WAS DAMAGED AND ABOUT TO GIVE WAY. CAR HAD JUST COME FROM DEALERSHIP FOR 60000 MILE MILESTONE SERVICE AND REPAIR OF SMALL ITEMS. *JS

HELLO, THE REASON FOR MY EMAIL IS THAT JUST THIS PAST MONDAY, NOVEMBER 25 OF 2013 THE SUNROOF TO MY 2007 CADILLAC SRX EXPLODED WHILE DRIVING ON THE FREEWAY WITH NO EXPLANATION. THIS HAPPENED AROUND 8PM ON A COLD AND DRIZZLY NIGHT. BIG CHUNKS OF GLASS FELL ALL OVER MY HUSBAND AND I LEAVING US WITH MINOR SCRATCHES, FORTUNATELY NO ONE WAS SEVERELY HURT. THE FOLLOWING MORNING OF THE INCIDENT I WENT ONLINE AND CAME ACROSS SEVERAL IDENTICAL INCIDENTS WITH THE SAME MAKE AND MODEL OF CAR, AS WELL AS OTHERS. WE TOOK THE LIBERTY OF CONTACTING GM CORPORATE HEADQUARTERS AS IT SEEMS THIS MAY POSSIBLY BE A FACTORY DEFECT. THE VEHICLE IS CURRENTLY AT THE DEALER SHIP BUT AS OF RIGHT NOW THERE HAS NOT BEEN MUCH HELP, MUCH LESS AN EXPLANATION. MY BIGGEST CONCERN IS THE SAFETY OF THE VEHICLE BEING THAT I AM 8 1/2 MONTHS PREGNANT AND THIS IS OUR ONLY VEHICLE. HOW SAFE WILL THIS BE FOR MY FAMILY? I DO NOT FEEL COMFORTABLE AND I AM NOT AT EASE THAT I HAVE NOT HEARD FROM THE LOCAL CADILLAC DEALERSHIP WHERE ALL I HAVE HEARD FROM THEM IS AN ISSUE OF HOW MANY MILES THE CAR HAS AT THE PRESENT TIME AND NOT THE FACT THAT THIS WAS A LIFE OR DEATH SITUATION. THE PURPOSE OF THIS IS TO SEEK OUT ANY KIND OF HELP, INFORMATION, OR ADVICE AS TO WHAT WE CAN DO TO HAVE THIS SITUATION RESOLVED. THANK YOU SO MUCH FOR YOUR TIME AND HOPE TO HEAR FROM YOU SOON. *TR

I WAS DRIVING ON TX HIGHWAY146 ON 11/21/2012, THE MORNING BEFORE THANKSGIVING, THE SUN-ROOF SUDDENLY EXPLODED; IT WAS AS LOUD AS A GUN SHOT IF NOT LOUDER, THE SOUND STARTLED ME THAT I VEERED OUT OF MY LANE; LUCKILY, THERE WAS NO ONE ELSE ON THE ROAD. EVEN THOUGH I WAS SHOCKED, NO ONE WAS HURT. I DON'T THINK IT IS AN ISOLATED INCIDENT BUT CADILLAC IS NOT GOING TO DO ANYTHING ABOUT THIS UNSAFE SUNROOF. *TR

TL* THE CONTACT OWNS A 2007 CADILLAC SRX. THE CONTACT STATED THAT THE CHROME ON THE INSIDE AIR VENTS REFLECTED OFF THE OUTSIDE REARVIEW MIRROR, IMPAIRING THE CONTACTS VISION. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO STATED THAT THERE WERE NO RELATED RECALLS. THE CONTACT CALLED THE MANUFACTURER WHO CONFIRMED THAT THERE WERE NO RECALLS AND PROVIDED NO FURTHER ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE CURRENT MILEAGE WAS APPROXIMATELY 52,000 AND THE FAILURE MILEAGE WAS APPROXIMATELY 50,500.

MY HUSBAND PURCHASED MY VEHICLE IN OCTOBER, 2006. WITHIN 2 MONTHS IT WAS RETURNED TO THE SERVICE DEPARTMENT OF THE DEALER. THE CHROME HANDLE HAD STARTED PEELING ON THE DRIVER SIDE, THE REAR WINDOW SEAL WAS LEAKING WHENEVER IT WOULD RAIN AND THE CHECK ENGINE LIGHT WAS ON. THE LEAK WAS REPAIRED, I WAS TOLD THAT THE ENGINE LIGHT WAS ON BECAUSE WE TOOK THE FACTORY WHEELS OFF AND THEY WOULD CALL US WHEN THE HANDLE CAME IN. THAT NEVER HAPPENED. TOWARD THE MIDDLE OF 2008 THE FOLLOWING MESSAGES STARTED SHOWING UP. TRACTION CONTROL ON AND POWER TO ENGINE REDUCED CAUSING MY VEHICLE TO STOP IN TRAFFIC SUDDENLY THIS CAUSED CARS TO SWERVE AROUND ME TO PREVENT IMPACT. THE DAY IN QUESTION I HAD JUST PICKED MY [XXX] OLD DAUGHTER UP FROM HER AUDITION. WE WERE MERGING ONTO I-75 WHEN I HEARD A LOUD SOUND COME FROM THE REAR OF THE VEHICLE. MY VEHICLE IMMEDIATELY SPUN OUT OF CONTROL HEADING FOR THE ONCOMING CARS, BIG RIGS AND TRUCKS. I MISSED THE CEMENT WALL BY THE GRACE OF GOD AND LANDED IN A SNOW EMBANKMENT. THE TIMING CHAINS AND REAR AXLE SHAFT WERE REPLACED AND THAT DID NOT HELP. WITHIN 24 HOURS THE VEHICLE WAS DOING THE SAME THING SHUTTING POWER DOWN TO THE ENGINE AND I HAD TO RETURN IT TO THE DEALER. THEY FINALLY REPLACED THE DOOR HANDLE AFTER FINDING OUT THAT IT HAD CUT MY FINGER CAUSING ME TO RECEIVE 3 STITCHES. I NO LONGER FEEL SAFE DRIVING THIS VEHICLE AND WOULD LIKE FOR GM TO STEP UP AND TAKE IT BACK WITHOUT PENALTY. IF I WANTED THE HEADACHE OF BEING IN AND OUT OF SOMEONE'S SERVICE CENTER I WOULD HAVE PURCHASED A USED VEHICLE OR WHAT THEY CALL A HOOPTY. *TR PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

CADILLAC SRX MY 2007. SPONTANEOUS SHATTERING OF ULTRA VIEW SUN/MOON ROOF. NO OBJECT HAS EVER STRUCK ROOF TOP. DRIVING 45 MPH ON OPEN ROAD, SOUTH BOUND ON GRATIOT AVE. IN CHESTERFIELD, MI. RELATIVELY SMOOTH ROAD SURFACE. AMBIENT TEMPERATURE 36 DEGREES F, LIGHT RAIN. INTERIOR TEMPERATURE 70 DEGREES F. VEHICLE MILEAGE: 7800 FLYING SHARDS OF GLASS FORCED MY SONS TO STOP AND REMOVE LOOSE SHARDS TO PREVENT DAMAGE TO FOLLOWING VEHICLES. NO INJURIES DUE TO SUN VISOR BEING CLOSED. *TR