2023 Toyota Tundra

I brought my Toyota Tundra to Gullo Toyota of Conroe for a routine service and a recall software update. The truck went in with a perfectly functioning front camera, and it came back with the camera completely blurry. The dealership is only 10 minutes from my home — I noticed the issue the moment I pulled into my garage. I assumed the camera was dirty and cleaned it several times, but nothing changed. When I called the dealership, the service advisor told me that the recall software update “tends to do that” to Tundra cameras. My truck is a 2023 with only 28,000 miles, so he scheduled me for another software update. After dropping it off, I received a text an hour later claiming my front camera was “chipped” and that replacing it would cost $2,500. I went back in person to get an explanation, and suddenly the story changed: now they insisted the camera was damaged by a rock before I brought the truck in. The service manager even made the absurd statement, “This didn’t happen on my driveway or service area.” The advisor, Matthew McWhirte, claimed they have cameras everywhere, but when I asked to see footage, he had no answer. This is despite their own staff previously acknowledging that the software update can cause camera issues. They still refused to take responsibility or cover the repair. And here’s the thing: if the camera was accidentally broken by their drivers or mechanics, just be honest about it. Mistakes happen — lying about them is what destroys trust. When I escalated to the service manager, the situation got even worse. He was rude, dismissive, and condescending — making confident claims with zero evidence, contradicting what his own advisor had already told me. Instead of investigating, he doubled down on denial. A front camera is a safety feature. A dealership performing recall work that results in a malfunction, and accidentally breaks it, should fix it — not lie, deflect, and blame the customer.

Vehicle is subject to two active safety recalls, both listed as “remedy not available.” One recall involves a potential engine defect related to manufacturing debris, which may result in engine damage and sudden loss of motive power. Manufacturer recall documentation indicates this condition may increase the risk of a stall, particularly under sustained load such as towing or highway operation. A second recall involves reverse lamp failure, which reduces rear visibility and may increase the risk of a crash when backing. No failure event has occurred. However, both safety defects remain unresolved, and no repair or timeline for remedy has been provided. The vehicle is used for towing and hauling, which requires sustained engine load. Due to the risk of engine stall under load and the absence of manufacturer guidance regarding safe operation, use of the vehicle for towing and long-distance travel has been limited. These conditions have been confirmed through manufacturer recall notices. The vehicle has not been repaired because a remedy is not yet available. No warning lights or symptoms have been observed. The concern is based on the nature of the defects described in the recall and the lack of available repair or operational guidance.

We were driving down the highway and there was a startling loud explosion and I pulled the vehicle to the side of the road for inspection. I discovered that the rear panoramic sunroof had completely shattered, with no obvious cause. There were no other vehicles around. It was sunny and 90 degree F ambient air temperature outside. The air conditioner was running at the time. Fortunately the headliner screen was closed, otherwise the rear passengers may have been showered with broken glass.

Driving on the freeway when I heard what sounded like a gunshot. I kept looking around to see what had hit me. It sounded like it came from the right side of my truck. I couldn't see anything amiss. I started hearing crackling when my hearing cleared up a little. I drew back the moonroof cover to find that the glass had shattered. I don't recall seeing any debris strike the truck. I've saved video on my dash cam and can't see anything from the roadway coming at the truck during that time.

This vehicle has tow mirrors that are located way too high for the driver to see over them - I'm 5'10" and my son is 6'0" and neither of us can see over these mirrors. Over the past year I have had multiple close calls because of the very large blind spot created by the tow mirrors on this vehicle. There is also excessive plastic around the mirror that excerbates the problem. It is only a period of time before a serious accident or a pedestrian collision will happen because of this manuracturing/design defect. Very concerned and disappointed. One specific incident was when I was turning onto a road at a slight and looked both ways and pulled out in front a car that was behind the blind spot and going 60 mph. Very close to a major accident.

This vehicle is dangerous. There are many more, complaint level issues, but there are at least three real safety issues. First, the automatic braking system has engaged multiple times for no reason. Traveling down a straight, flat road in good weather, the brakes suddenly went fully engaged. On one occasion my dog was thrown forcefully into the dash and was injured and then afraid to ride in the truck. It makes me afraid of the truck as well and could have easily caused an accident. Second, there is the known fuel line issue. This could, according to the manufacturer, be a fire risk. However, there's no remedy. So I'm driving around this truck that could catch fire, that likes to slam on the brakes for no reason. Third, there's something wrong with the windshields in these trucks. Mine recently was broken while the vehicle was parked. It just cracked. Just driving it home made the crack quadruple in size. It's unsafe to drive as is. I contacted Toyota and they aren't interested in considering that there's something wrong with the windshields, yet they can't replace it, because they're back ordered due to so many being broken. So I have a truck that slams on the brakes unpredictably, that might catch fire, that the windshield broke for no reason but can't be replaced. I've spoken several times with Toyota corporate about this and they have no answers and keep referring to the dealer who tells me there are no answers and to call toyota. It's a classic runaround while my $70,000 truck is unsafe to drive. It's absolutely unsafe and the NHTSA needs to act to protect consumers from these vehicles.