2020 Toyota Sienna

The contact owns a 2020 Toyota Sienna. The contact stated while driving at various speeds, the vehicle lost power steering assist. Additionally, the "Check Vehicle Stability Control System", "Pre-Collision System Malfunction", and "Lane Departure Alert" messages were displayed. The vehicle was initially taken to an independent mechanic where the rack and pinion was replaced; however, the failure persisted. The dealer was then notified of the failure and informed the contact that there were no open recalls on the VIN. Upon investigation, the contact discovered NHTSA Campaign Number: 19V532000 (Steering) which he linked to the failure. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was unknown.

TL* THE CONTACT OWNS A 2020 TOYOTA SIENNA. THE CONTACT STATED WHILE DRIVING 55 MPH, THE STEERING WHEEL WAS DIFFICULT TO STEER. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO A LOCAL DEALER OR AN INDEPENDENT MECHANIC TO BE DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 6,200.

WHILE DRIVING ON HWY, SUDDENLY ENGINE LIGHT CAME ON. ALSO I LOST ACCELERATION. WHEN I PRESS GAS PEDAL NO RESPONSE FROM CAR. VEHICLE WAS SLOWING DOWN SO PULLED INTO GAS STATION. WHEN I STOPPED THE CAR, ENGINE LIGHT WAS STILL ON, TRACTION LIGHT CAME ON AND STEERING SYSTEM LIGHT CAME ON. ALSO ENGINE LIGHT WAS SOLID AND IT WAS NOT FLASHING