2021 Toyota RAV4

The contact owns a 2021 Toyota Rav4.The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags) however, the part to do the recall repair was not yet available. The contact stated that while her grandson was occupying the front passenger's side seat, an unknown message was displayed. The local dealer was contacted. The vehicle was not diagnosed or repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The failure mileage was approximately 36,000. VIN tool confirms parts not available.

I found out my RAV4 had a recall on passenger side airbag that could not be fixed, and it would be in the third quarter of this year before it could be fixed if then. I asked if I could get a good deal on a new RAV4, for a discount since I had just quit my job and sold my house and planned to leave this area. My grandson lives with me and travels with me so now I don’t trust my car. I only found out about the recall when I took my car in for service. I called Toyota and spoke to Tina Stubbs, who said she would see what she could do on getting me a discount on a new RAV4 like mine. My car is in perfect condition except for this, so I never considered trading it in until this happened. Tina was supposed to contact me by this evening, which has not happened. I am staying in a motel until I can get something settled. I have owned Toyotas since 1996, and never had a complaint until now. I don’t trust driving my car with a passenger now. My case number is [XXX] . This happened [XXX]. I just want a newer car at a discount since I bought this SUV in good faith. Hopefully I can get this situation settled quickly. My name is [XXX] , [XXX] . Tina Stubbs is my case manager. Thank you for any help you can give me. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact's wife owns a 2021 Toyota Rav4. The contact stated that while driving at 30 MPH in an intersection, a Ford F-150 was crashed into head-on. The vehicle's front end collided with the Ford vehicle but the air bags did not deploy. The Ford vehicle did a 180 during the impact and its air bags deployed. The contact sustained 2 herniated discs in the 212 and L1 that required medical attention. A police report was filed. The vehicle was towed to a collision center where it was diagnosed that the front air bag sensor needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure but a callback was not completed The failure mileage was approximately 12,000.

On Nov 05, at approximately 11:10pm, I was driving my RAV4 on Alafaya Trail, Orange County, Orlando. While approaching the traffic signal which had turned red, despite multiple attempts to engage the brakes, the vehicle continued moving, ultimately leading to the collision with the traffic turning left at the signal (coming from her right). The impact of the collision resulted in significant damage to the RAV4, and unfortunately, the airbags did not deploy as they should have. As a result, I hit my face on the steering wheel, and then hit the head on the left window when a second vehicle hit my RAV4 on the passenger side. The complete failure of airbag deployment has raised serious safety concerns for me. As of 28th November, I have been informed by our insurance company that the vehicle cannot be repaired and has been totaled. Our insurance company GEICO has been requested to hold on to the vehicle for necessary investigations.

I was traveling on a nearby road at approximately 40mph when another vehicle ran a stop sign causing me to t-bone his vehicle and spin around. There was no time for evasive measures so the vehicles collided at full speed. I hit my head on the left side as a result of the collision. The point of impact on my car was the entire front end. Neither my front nor side airbags deployed during the collision. They should have.

I was in a bad car accident last Wednesday July 26, 2023 It was very scary and Bizarre; My car accelerated (started racing)and when I stepped on brake, it accelerated more. I saw a message flash up on my GPS screen but obviously couldn't read it as I was trying to stop my car. The Auto brakes didn’t work, I crashed into a tree; air bags didn’t deploy and I got this message ("CHECK ENGINE! A MALFUNCTION IN THE ELECTRONIC CONTROL OF THE ENGINE,THROTTLE, OR AUTOMATIC TRANSMISSION HAS BEEN DETECTED.CONTACT YOUR TOYOTA DEALER IN ORDER TO HAVE YOUR VEHICLE INSPECTED." (See attached). Luckily I was in an almost empty parking lot when this happened, if not i could have been killed or killed someone else. All the safety back ups failed. I took a picture of the message-will attach it to this report. I was taken to Huntington Hospital ER and had a cat scan to make Sure my sternum and ribs aren’t broken-showed Soft tissue abdominal swelling and bruised sternum and ribs from my seat belt. Pain to chest, ribs an right side. I believe my car is totaled Just had it inspected and serviced a few weeks ago at the Toyota dealership where I purchased it and it only has 10,000 miles on it! I am Fighting with insurance company to make sure the car's computer is interrogated before they do anything else.-The insurance company was pressuring me to release the car to Copart without this being done and I refused. My car was towed to and remains at Combined Auto Collision 4035 Jericho Tpk, East Northport, NY. This incident could have resulted in a catastrophic outcome and loss of life. Aa investigation needs to be taken to insure this does not happen to anyone else. Thank you for your kind assistance The consumer stated that the dealer identified the problem being that the water drainage pillars short out the electrical system.

The contact owned a 2021 Toyota Rav 4. The contact stated that while sitting in traffic, the contact's vehicle was rear-ended at 45 MPH, and due to the impact, the contact rear-ended the vehicle in front. The "malfunction" warning message was displayed after the crash. The driver's side air bag did not deploy. The vehicle was declared a total loss by the insurance company. The contact stated that she suffered a concussion and memory loss due to the accident that required medical attention. The manufacturer was made aware of the failure but provided no assistance and did not confirm the status of the black box inspection. The failure mileage was approximately 10,100.

On May 20th, 2023 @ approximately 9:50 P.M. we struck a deer head on. Impact was severe enough that the passenger airbag should have deployed, but failed to deploy. I looked at the wiring guide for this vehicle after the incident, and I believe that in photo #4, it shows the path of the airbag wire and the airbag wire was cut at the time of impact.

While accelerating ~6ft from a complete stop, a minor collision occurred affecting the front right headlight. The air-bags did not activate and the engine compartment was immediately on fire. Within ~1minute, the fire had spread to and completely engulfed the passenger compartment. The contents were immediately destroyed. The speed with which the fire spread through the vehicle was a significant risk to my life and the motorists around me. There were no warning lights on the dashboard prior to the incident, and the car had never before experienced an accident. Witnesses and firefighters estimated that any fire barrier between the engine and passenger compartments had failed, and that a fire of that severity from such a minor accident indicated some fault with the vehicle. The vehicle was an immediate total loss as inspected by our insurer.