2011 Toyota RAV4

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT STATED THAT THE FOUR WHEEL DRIVE, CHECK ENGINE, OIL LIGHT, AND OTHER UNKNOWN WARNING LIGHTS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE LOCAL DEALER (SLOANE TOYOTA OF PHILADELPHIA, 1546 COTTMAN AVE, PHILADELPHIA,PA, 19111) WHERE IT WAS DIAGNOSED, HOWEVER THE DIAGNOSIS WAS UNKNOWN. THE VEHICLE WAS REPAIRED. THE DEALER INFORMED THE CONTACT TO CONTINUE TO DRIVE THE VEHICLE, THAT IT MIGHT RE-ILLUMINATE BUT THERE WAS NO GUARANTEE TO STAY OFF. IN ADDITION, IF THE FAILURE REOCCURRED TO BRING THE VEHICLE BACK. THE CONTACT STATED THAT THE LIGHTS ILLUMINATED AGAIN, HOWEVER HE HAD NOT CONTACTED THE DEALER AGAIN. THE MANUFACTURER WAS NOT CONTACTED OR MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 58,000.

SINCE SUMMER OF 2014, AFTER TWO YEARS OF DRIVING MY NEW 2011 RAV4, THE DRIVER SIDE WINDOW HAS NOT OPERATED PROPERLY. SOMETIMES IT WILL GO DOWN OR UP, OFTEN, IT WILL GET STUCK. THE LIGHT ON THE BUTTON BLINKS AT TIMES, AT TIMES IT DOES NOT LIGHT UP. THE WINDOW MOTOR I AM TOLD HAS SEVERAL FINGERS THAT OPERATES THE WINDOWS AND SEEMS TO WORK WHEN TRIED ON SOME KIND OF MACHINE, HOWEVER, TWO GOOD MECHANICS CANNOT FIGURE OUT WHY IT SHORTS OUT WITH OPERATING THE DRIVER SIDE WINDOW. REPLACING THE WINDOW MOTOR IS APPROXIMATELY $460.00 FOR THE PART ALONE, BUT MECHANICS CANNOT GUARANTEE THAT THE WINDOW WILL NOT SHORT OUT SOMEHOW AGAIN. WHEN THE WINDOW IS STUCK DOWN, I DON'T FEEL SAFE DRIVING AT NIGHT, AND, WEATHER CONDITIONS LIKE RAIN, SNOW, EXTREME COLD--MAY KEEP ME FROM DRIVING THE CAR WITH THIS PROBLEM. I FOUND A RECALL NOTICE FOR THE SAME WINDOW PROBLEM; HOWEVER, TOYOTA TOLD ME THAT MY VEHICLE WOULD NOT QUALIFY BECAUSE MY VIN IS NOT IN THAT PARTICULAR RECALL. RADIO/CD PLAYER--HAS SHORTED OUT SINCE 2014. WHEN I PRESS A BUTTON TO CHANGE STATIONS, THE RADIO WILL TURN OFF. IF I PRESS REWIND ON THE CD PLAYER, THE PLAYER TURNS OFF. THIS HAS HAPPENED FOR THREE YEARS ON MY RAV4 THAT WAS BRAND NEW WHEN PURCHASED DECEMBER 2011. *TR

WHILE DRIVING 55-60 ON A HIGHWAY, MY ANTI-SKID WARNING LIGHT CAME ON, THE 4WHEEL DRIVE LIGHT A HALF HOUR LATER, FOLLOWED BY THE ENGINE LIGHT APRX 1 HR LATER. THE FOLLOWING MORNING, WHILE DRIVING, THE CRUISE CONTROL WENT OUT ON ME, THE CAR UNEXPECTEDLY SLOWED AND I NOTICED THE CRUISE LIGHT FLASHING ON AND OFF. THE REMOTE START DID NOT WORK ON DAY #3, AS I TRAVELED TO HAVE THE CAR REPAIRED AT SERRA TOYOTA, TRAVERSE CITY, MI. THE SERVICE TECH TOLD ME THAT "THE MECHANIC LITERALLY POURED WATER OUT OF THE EVAP CANISTER, WE HAVE SEEN OTHER RAV'S W THIS PROBLEM AND WE HAVE A BULLETIN ON IT, SO TOYOTA IS AWARE. THE CANISTER IS FAULTY, WHICH ALLOWED ROAD WATER, (VERY WET, SLUSHY ROADS AT TIME), TO GET IN AND DAMAGE THE WIRING." THE SERVICE TECH ALSO TOLD ME THAT THE NEW CANISTER/HOSE REPLACEMENT SYSTEM ADDRESSES THIS ISSUE. I EMAILED TOYOTA JAPAN, THEY HAD "HENRY KERRY OF TOYOTA EXECUTIVE HEADQUARTERS, TORRENCE, CALIF CALL ME. MR. KERRY STATED THAT THE PROBLEM WAS RELATED TO OVERFILLING THE GAS TANK. I TOLD HIM THAT THE TECH SAID "(THEY) LITERALLY POURED WATER OUT AND THEY HAD SEEN THIS PROBLEM PREVIOUSLY." MR. KERRY ADVISED THAT "I SHOULD HAVE TALKED TO THE SERVICE MANAGER TO GET THE FACTUAL INFO." BOTTOM LINE: I FEEL THAT I SHOULD HAVE BEEN NOTIFIED THAT ELECTRICAL FAILURE COULD OCCUR, DUE TO CANISTER/HOSE FAILURE AND THAT A NEW PART HAD BEEN DEVELOPED WHICH, ONCE INSTALLED, WOULD PREVENT (ROAD) WATER FROM SHORTING OUT THE WIRING. (THE WORK ORDER RECEIPT STATES: ("WATER INTRUSION INTO EVAP SYSTEM") THANKS MUCH,[XXX] 'INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *BF

TL* THE CONTACT OWNS A 2011 TOYOTA RAV4. THE CONTACT STATED THAT DURING RAIN WEATHER CONDITIONS, THE RADIO FAILED TO FUNCTION. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V577000 (VISIBILITY/WIPES) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURE WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 40,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 04/20/16*LJ THE CONSUMER STATED THE SEAT BELTS IN THE REAR, DID NOT FUNCTION PROPERLY AND A RECALL HAD BEEN ISSUED DUE TO THEM BEING UNSAFE. UPDATED 04/28/16. *JB

ABOUT A YEAR AGO, I PACKED MY CAR TO GO ON VACATION. I PUT THE DOG IN THE CAR AND RETURNED TO MY HOUSE TO GET SOMETHING. WHEN I RETURNED TO THE CAR, IT WAS LOCKED. I ASSUMED I HAD INADVERTENTLY PUSHED THE LOCK BUTTON ON THE REMOTE SO IGNORED IT. OVER THE LAST 6 MONTHS, THIS HAS HAPPENED MORE FREQUENTLY. ON JULY 6, 2015, MY MOTHER AND I WENT TO WALMART. I WENT IN AND SHE STAYED IN THE CAR. WHEN I RETURNED THE DOOR WAS LOCKED AND SHE COULD NOT OPEN IT WITH THE POWER DOOR LOCK ON THE DOOR, SO I HAD TO USE MY REMOTE. TODAY, I WAS TAKING THINGS OUT OF THE REAR COMPARTMENT AND THE KEYS WERE HANGING IN THE DOOR TO THE HOUSE. I HEARD THE CAR DOOR LOCK ITSELF. I TOOK IT TO THE DEALERSHIP AND WE COULD OPEN THE DOOR AND WATCH IT LOCK ITSELF IN LESS THAN ONE MINUTE OF BEING OPENED. DURING THAT TIME, THE INSIDE ELECTRONIC DOOR LOCKS WOULD NOT WORK TO OPEN THE DOOR, IT WOULD ONLY OPEN WITH THE REMOTE OR THE MANUAL DOOR LOCK. THE DEALERSHIP WANTS ME TO BRING THE CAR IN FOR INSPECTION TOMORROW, BUT TOYOTA CORPORATE WILL NOT ASSURE ME THAT I WON'T HAVE TO PAY FOR THE DIAGNOSIS OF THIS PROBLEM. I FEEL THIS IS A SAFETY FEATURE OF THE RAV4 AND THEY SHOULD BE WILLING TO DIAGNOSE THIS FOR FREE. IF THEY DON'T, I WILL NOT TAKE THE CAR IN. I TOLD THEM I AM VERY CONCERNED THAT THIS MAY HAPPEN TO SOMEONE ELSE AND COULD INVOLVE CHILDREN GETTING LOCKED IN A CAR WITHOUT THE ABILITY TO UNLOCK THE DOOR (IF THEY DON'T KNOW HOW TO USE THE MANUAL LOCK). ...UPDATED 09/11/15 *BF UPDATED 10/13/15*JS

I WAS DRIVING DOWN SUBURBAN ROAD AT APPROX 20-25 MPH BEFORE ATTEMPTING TO COME TO A COMPLETE STOP AT A RED LIGHT. THE BRAKES LOST POWER AND ENGINE QUICKLY REDLINED TO 6000 RPM. IT WAS ONLY BY IMMEDIATELY SHIFTING INTO NEUTRAL THAT I AVOIDED RUNNING A REDLIGHT AND PLOWING THROUGH AN INTERSECTION. I PLACED IN PARK AND SHUT OFF ENGINE WITHIN 3-5 SECONDS TO AVOID ENGINE DAMAGE. I WAITED ABOUT 10-15 SECONDS STUCK AT A RED LIGHT BEFORE RESTARTING ENGINE AND LIMPING IT BACK HOME LESS THAN HALF A MILE AWAY. *JS