NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
257 reportsMileage unknown · Aug 24, 2026
Electrical SystemFire
The system that failed is the 12-volt battery hold-down assembly and associated electrical infrastructure, exactly as described under NHTSA Safety Recall Campaign Number 23V-729 (Toyota Recalls 23TA13 / 23TB13). The vehicle is fully preserved in its post-fire state and is completely available for physical inspection upon request…
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The system that failed is the 12-volt battery hold-down assembly and associated electrical infrastructure, exactly as described under NHTSA Safety Recall Campaign Number 23V-729 (Toyota Recalls 23TA13 / 23TB13). The vehicle is fully preserved in its post-fire state and is completely available for physical inspection upon request.Safety was severely compromised as the vehicle experienced a sudden, violent engine bay fire while actively traveling at highway speeds on Highway [XXX] in [XXX]. This forced an emergency evacuation on a high-speed corridor, directly endangering the lives of four occupants: an [XXX] driver, one adult passenger, and two minor children. A multi-fatality tragedy was avoided solely due to the driver navigating the failing vehicle into a parking lot, alongside the chance proximity of a local fire station a quarter-mile away.Prior to the sudden fire, there were zero warning lamps, dashboard messages, or mechanical symptoms of an issue. The problem has not been reproduced as the fire caused a complete loss, but the localized burn damage and melted main wiring harness at the battery housing confirm the recall's exact failure mechanism.The local franchised Toyota dealership has the vehicle at their service center, but deflected corporate liability, uncooperatively stating there was only a "50/50 chance" the fire was related to the federal recall. The local fire department responded to the scene, suppressed the blaze, and has officially issued an incident report. The vehicle has a flawless, continuous maintenance history from a certified NAPA AutoCare Center, which includes a professional installation of a standard replacement battery prior to this incident. The vehicle is currently awaiting an official inspection by insurance representatives. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
NHTSA ODI #11759089
Mileage unknown · Jul 20, 2026
Unknown Or Other
Toyota issues a Customer Support Program Notification regarding paint peeling on vehicles with factory applied Blizzard Pearl or Super White paint. The original expiration date was December 11, 2022 with secondary expiration being 10 years after first use, in my case October 14, 2023. Within the period I had 3 different parts of…
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Toyota issues a Customer Support Program Notification regarding paint peeling on vehicles with factory applied Blizzard Pearl or Super White paint. The original expiration date was December 11, 2022 with secondary expiration being 10 years after first use, in my case October 14, 2023. Within the period I had 3 different parts of my car repainted due to peeling paint. On July 19, 2026, paint began peeling again on the roof which is one of the panels that was repainted. I contacted Toyota Customer Care and their response was that the program was closed and no one could reopen the issue. I feel that the 10 year time was just an arbitrary deadline and since this issue had already been repaired once, the issue should be resolved again.
NHTSA ODI #11751458
311,581 miles · Jun 8, 2026
Electrical System
Odometer Fraud. The contact purchased a 2013 Toyota RAV4. The contact stated that a mileage discrepancy was discovered after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 105,836; however, Carfax reported the mileage as 311,581.
NHTSA ODI #11742666
Mileage unknown · May 29, 2026
Unknown Or Other
I have a Blizzard White RAV4 2013 that I just bought the paint is peeling from roof and side doors. I called a Toyota dealer and they told me that they wouldn’t be able to paint it beacause the warranty of repainting had expired. In some parts of the car the pint is starting to bubble up . .
NHTSA ODI #11740815
Mileage unknown · Apr 27, 2026
Exterior Lighting
The other night driving home i notice that my headlights gotten dimmed. I turned on my fog lights so that i could see the road. after turning on my fog lights i had limited vision on the road. I feel that it's a safety concern that needs to be address so that i won't get into an accident. How should i proceed with the issue?
NHTSA ODI #11734167
Mileage unknown · Jan 28, 2026
Structure
The vehicle has experienced premature and widespread paint peeling and clear coat failure on multiple body panels. The paint began deteriorating without impact, collision, or environmental damage and has progressively worsened over time. This condition is consistent with a known manufacturing defect affecting certain Toyota veh…
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The vehicle has experienced premature and widespread paint peeling and clear coat failure on multiple body panels. The paint began deteriorating without impact, collision, or environmental damage and has progressively worsened over time. This condition is consistent with a known manufacturing defect affecting certain Toyota vehicles, which Toyota acknowledged through a Customer Support Program. The defect results in exposed metal and body surfaces, increasing the risk of corrosion and long-term structural damage. The issue has been visually confirmed and documented and is reproducible across affected panels. No warning indicators were present prior to the failure. The vehicle remains available for inspection upon request.
NHTSA ODI #11714064
251,351 miles · Jan 26, 2026
Electrical System
Odometer Fraud. The contact purchased a 2013 Toyota Rav4. It was discovered that there was a mileage discrepancy. The vehicle was a private sale. At the time of the purchase, the mileage was 89,704. At the time of the vehicle registration, it was discovered that the mileage was 251,351.
NHTSA ODI #11713356
120,000 miles · Dec 5, 2025
Structure
The contact owns a 2013 Toyota Rav4. The contact stated that large pieces of paint had separated from the hood and contacted the front windshield while driving, creating a visibility hazard for the driver. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. Th…
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The contact owns a 2013 Toyota Rav4. The contact stated that large pieces of paint had separated from the hood and contacted the front windshield while driving, creating a visibility hazard for the driver. The cause of the failure was not determined. The manufacturer was notified of the failure, but no assistance was offered. The local dealer was not contacted. The failure mileage was 120,000.
NHTSA ODI #11703173
Mileage unknown · Oct 27, 2025
Visibility
The contact owns a 2013 Toyota Rav4. The contact stated that while driving 50 MPH, the contact heard an exploding sound and became aware that the sunroof had exploded. The contact stated that the shattered glass fell onto the shade cover that was closed during the failure. The vehicle was taken to the dealer, where the sunroof w…
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The contact owns a 2013 Toyota Rav4. The contact stated that while driving 50 MPH, the contact heard an exploding sound and became aware that the sunroof had exploded. The contact stated that the shattered glass fell onto the shade cover that was closed during the failure. The vehicle was taken to the dealer, where the sunroof was replaced, and the vehicle was repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
NHTSA ODI #11695897
Mileage unknown · Oct 14, 2025
Engine
Over the course of the past two days, 2013 Toyota RAV4 has engine cut-off while moving on surface streets, tollroads, and Interstate Highways. Thus far, this has occurred 9 times without any warning whatsoever. Car is in otherwise fine mechanical condition, with all four new tires, new brake rotors & ceramic brake pads, new ba…
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Over the course of the past two days, 2013 Toyota RAV4 has engine cut-off while moving on surface streets, tollroads, and Interstate Highways. Thus far, this has occurred 9 times without any warning whatsoever. Car is in otherwise fine mechanical condition, with all four new tires, new brake rotors & ceramic brake pads, new battery & cables inspection, professional throttle body cleaning, 5,000 mile full-synthetic oil change & oil filter, new engine air filter, and all features and functions in what was known as 100% condition with no Engine Fault indicator on or subsequent OBD II codes. Yet it stalls at all speeds, including street traffic speeds and cruise at 70mpg. No indication whatsoever.
NHTSA ODI #11693382
NHTSA investigations
1PE21005 · Battery Hold Down Bracket Thermal Events
Opened Feb 25, 2021 · Closed Aug 12, 2024
Status: closed (inferred from source dates) · Electrical SYSTEM:12V/24V/48V Battery
The Office of Defects Investigation (ODI) opened a Preliminary Evaluation (PE) to understand the contributing factors and frequency of vehicle fires originating from the battery region of the engine compartment in Model Year (MY) 2013-2018 Toyota RAV4 vehicles on 25 February 2021. At the time of opening, ODI attributed eleven allegations and additional EWR events to this PE. PE21005 focused on replacement batteries installed in the subject vehicles. No reported fire event identified in PE21005 involved the originally supplied 12V battery. The reported fires took place in vehicles known to contain aftermarket batteries or whose age exceeded the expected life of the original equipment battery. ODI identified battery dimensioning as it relates to the battery retention system (hold down bracket, radiator support bolt, J-hook, and battery tray) as the main factor set in the contact between the battery hold down bracket contacting the positive terminal of the 12V battery. The subject vehicles carried over the same battery tray and retention system from the prior generation (MY2006 – MY2012) of RAV4 vehicles. However, the subject vehicles were equipped with a dimensionally smaller battery (Group 35) than the prior generation (Group 24F). The smaller- length measurement in the Group 35 battery size in a battery tray originally designed to fit a Group 24F battery contributed to increased potential for battery movement which was exacerbated by the diversity in aftermarket battery configuration and irregularities intrinsic to battery replacement procedures. Battery movement coupled with the proximity of the B+ terminal on the battery and the grounded electrically conductive hold down bracket set the stage for a short to ground leading to an engine stall (if in operation) followed by a vehicle fire. This investigation was not able to classify the installation status, battery size, or cause of every allegation due to the fire event causing damage to the area, inaccessible vehicle, modification to the battery retention system after the event, and/or inconclusive photographic evidence. Toyota's investigation of the issue identified aftermarket battery catalogs that listed an improper battery replacement size (Group 26R) that would nevertheless fit into the subject vehicles whose battery retention system is incapable of reliably restraining a Group 26R battery. On 18 November 2021, Toyota initiated a consumer advisory campaign (21TG01) to the subject vehicle owners, notifying them of the correct size battery and offering a free inspection of the battery and retention hardware, a caution label to affix to the hold down bracket, and a discounted replacement 12V battery. This investigation with Toyota established three broad categories to characterize the battery retention system state of a given vehicle: "correct", "minor mis-installation", and "major mis-installation". - The "correct" terminology references the front bolt, bracket, and J-hook installed in a position not in contact with the positive battery terminal and the front bolt torqued to 17 Nm and the J-hook engaged with the tray hole and torqued to 4.9 Nm. - A "minor mis-installation" would describe the three retention components installed in the prescribed location, however not to the correct torque values. - The "major mis-installation" condition would constitute a retention component missing or disconnected from the system. Toyota's own testing used five exemplar batteries installed on a subject vehicle in each battery categorization resulted in: - Contact between the B+ terminal and hold down bracket in "major mis-installations" - Movement of the battery in "minor mis-installations" - No observable motion in "correct" installations. ODI conducted its own evaluation of the Toyota- specified replacement battery and 5 aftermarket Group 35 batteries. The six batteries tested conformed to the Group 35 Battery Council International (BCI) standard on overall dimensional tolerance and terminal location. That standard does not define the edge shape or material of battery casing. Physical interaction between the hold down bracket and the battery case and the friction between the casing material and the battery tray resulted in a large variability in movement forces required to incite movement when the battery was installed in the "correct" condition. Resulting in movement at an induced lateral load between 0.6 G and 1.91 G equivalent force across each battery. This force is higher than a typical vehicle could exert in a steady state turn and would only experience loads through brief shock or impulses. Multiple shock or impulse loads across time would contribute to a delay between the replacement battery installation and the fire event. Likelihood of a fire event increases as the installation method degraded from the "correct", to "minor mis-installation", and then to "major mis-installation". Protruding vent caps atop some of the batteries tested aided in restricting battery movement relative to the hold down. An absence of vent caps permitted additional movement. Following several discussions and vehicle inspections with ODI during this investigation, on 01 November 2023, Toyota filed a safety recall (NHTSA 23V-734) of 1,853,568 MY 2013 through MY 2018 Toyota RAV4 vehicles to reduce the risk of a vehicle fire with redesigned battery retention components. To review the ODI reports cited in the Closing Resume ODI Report Identification Number document, go to NHTSA.gov.
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