2021 Toyota RAV4 Prime

I am writing to register a complaint about the lack of resolution for the below recall number. the notice, from 3 months ago now, says not to use the electric charger for the vehicle in temperatures below 40 F. I expected a rapid rollout due to the approaching winter but instead Toyota is still saying that there is no solution. The notice specifically says there is a risk of vehicle fires. Toyota appears to know what part has to be replaced and should be required to do that in a timely manner so the car can be used as designed in a safe manner. I encourage NHTSA to look into this as soon as possible. I spoke with a Toyota representative today and was given the same vague timeline but also told it could take until Spring 2024 for a solution to be identified. Thank you for your assistance. Jul 12,2023 Manufacturer Recall Number23TB07 NHTSA Recall Number23V478 Recall StatusRecall Incomplete, remedy not yet available

The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

The contact owns a 2021 Toyota Rav4 Prime. The contact received notification of NHTSA Campaign Number: 23V478000 (Electrical System) however, the part to do the recall repair was not yet available. A local dealer was contacted and confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

Went to unplug my charger from 2021 RAV4 prime in May 2023 which was who installed this 220 outlet. He confirms the 220 outlet which was installed previous yr is safe, correcoutside in NH. I found handle of charger was extremely hot to touch and it would not release from car. Locked and unlocked vehicle again with key fob but still it would not release. Also attempted to lock /unlock using door switch with no success. Due to the extreme heat of charger at both ends I needed to get something to protect hand from heat. I unplugged charger from the 220 outlet installed by electrician for this car but the charger handle would not release from car until it cooled which took between 5- 10 minutes. Brought back electrician t for job and working but reported the charger was so hot the heat affected the plug.I am lucky the house and car did not ignite. I used my level 1 charger for next 2 months as I was still afraid of fire from the April hot level 2 charger on both ends incident. Eventually with electrician’s knowledge & comfort with this 220 outlet also knowing we have 2 electric boxes for load of house I purchased a new level 2 charging system in June. All has been working as expected. July I happened to see in my Toyota app a notice there is a safety recall for a potential fire risk. I was not sent any notice and lucky I saw this in the Toyota app. I called Toyota to report my incident there was no concern to make a report of my incident they only stated this fire risk is when charging below 41 degrees and they are hoping for Q4th 2023 fix. There was no concern for what if temps had dropped, financial burden it placed having to purchase new charging station, bringing out electrician again or that I live in North where temps are below 41 months at a time.I had this issue in May when temps were below 41 and haven’t charged below this temp since it’s summer. I do not dare charge overnight when electric supply is more economical as temps can drop.

When pulling into a parking spot at less than 5 mph the car accelerated violently and couldn't be stopped while braking. A marble or granite barrier stopped the my car preventing me from going into a shallow ravine and potential on coming traffic. There have been multiple safety recalls on the braking system on the car and each have been executed in a timely fashion. I cannot determine if warning lights went off at the time due to how quickly the issue happened

On the driver's display, some Vehicle Settings menu pages do not display properly. The text either appears too dim to read or displays legibly but then disappears. The problem is inconsistent and difficult to replicate. This behavior prevents proper setting or adjustment; and may confuse the driver when vehicle is in operation.

This is a rotating car seat. At first the seat would rotator from side to rear facing fine. After 5/6 weeks it didn't rotate all the way to rear facing without using the release button. Then when locked in the rear facing position when applying minimal force to the seat it rotates without the use of the release button. After removing the seat from my vehicle the seat was stuck on the side facing position and would not enter either the rear or front facing position. The contact stated that the car seat was located in the back seat on the passenger side. The manufacturer requested that the seat be sent back. The contact was refunded the purchase amount.

When I took My 2021 Toyota RAV4 Prime in for a dealer service at 18,000 miles they told me my factory tires were badly cupped due to the car needing an alignment. I thought this was strange because I drive carefully, and have not hit any large potholes, and the car is practically new. I then looked on Toyota forums online and there were many reports of same tire cupping with new 2021 RAV4 Primes because they were not aligned correctly before shipping out to dealers. I asked my Toyota dealer about this, thinking they should address the issue by aligning my vehicle for no charge. They said I only had an alignment covered until 12000 miles. I think since this is a safety issue and many people have reported the same cupping issue Toyota should do something about this. This is the reason for this report.