A/C BLOWS HOT AIR ON DRIVER SIDE WHEN IT SHOULD BLOW COLD AIR AS IT DOES WITH PASSENGER SIDE. *TR
2002 Toyota Highlander
Owner reports · Recalls · Investigations
Similar to other model years
Owner complaints for the 2002 Toyota Highlander do not stand out strongly from the model-year median of 186.5.
About this comparison →How this year compares
Owner complaints by model year
Compare all Highlander years →Counts vary with age, sales and reporting. They are not failure rates.
What owners reported most
All reported categories
Tap a category to read its complaints. One report may name several components.
When problems were reported
Mileage at the reported incident
205 reports with mileage · 96 unknown
NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.
What to inspect
Issues worth paying extra attention to based on owner reports.
- Visibility. Review the 123 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Vehicle Speed Control. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
- Structure. Review the 24 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
NHTSA owner reports · September 18, 2026 snapshot.
What owners actually said
301 reportsTHE DRIVER SIDE SUN VISOR (W/ LIGHTED MIRROR AND HOMELINK) ON MY 2002 TOYOTA HIGHLANDER WILL NOT STAY UP AND DROPS DOWN WHEN DRIVING WHICH IS A SERIOUS HAZARD. I UNDERSTAND THAT THIS IS A VERY COMMON PROBLEM WITH THIS VEHICLE AND THE COST FOR ONLY THE REPLACEMENT PART IS OVER $700.00. IT IS OBVIOUSLY A DESIGN ISSUE AND SERIOU…
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THE DRIVER SIDE SUN VISOR (W/ LIGHTED MIRROR AND HOMELINK) ON MY 2002 TOYOTA HIGHLANDER WILL NOT STAY UP AND DROPS DOWN WHEN DRIVING WHICH IS A SERIOUS HAZARD. I UNDERSTAND THAT THIS IS A VERY COMMON PROBLEM WITH THIS VEHICLE AND THE COST FOR ONLY THE REPLACEMENT PART IS OVER $700.00. IT IS OBVIOUSLY A DESIGN ISSUE AND SERIOUS HAZARD THAT TOYOTA WILL NOT ADDRESS. *TR
2004, MY HIGHLANDER WAS SERVICED FOR GEL IN THE VALVE SEALS. ON APRIL 2, MY CAR WAS BROUGHT TO LEITH TOYOTA BECAUSE THE CAR MADE A LOUD NOISE AFTER BEING CRANKED AND THE OIL LIGHT WAS ON. AS I DROVE A COUPLE OF MILES, ALL COMPUTER LIGHTS CAME ON AND THE CAR CUT OFF. I WAS TOLD TESTING WAS DONE AND I HAD OIL ALTHOUGH IT WAS NOT B…
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2004, MY HIGHLANDER WAS SERVICED FOR GEL IN THE VALVE SEALS. ON APRIL 2, MY CAR WAS BROUGHT TO LEITH TOYOTA BECAUSE THE CAR MADE A LOUD NOISE AFTER BEING CRANKED AND THE OIL LIGHT WAS ON. AS I DROVE A COUPLE OF MILES, ALL COMPUTER LIGHTS CAME ON AND THE CAR CUT OFF. I WAS TOLD TESTING WAS DONE AND I HAD OIL ALTHOUGH IT WAS NOT BEING PUMPED TO THE ENGINE FOR SOME REASON. (I HAVE OIL CHANGED EVERY 3,000 MILES). THE NEXT DAY, I WENT TO CHECK ON THE PROGRESS AND THE SERVICE MANAGER TOLD ME THEY DROVE THE CAR AROUND AND IT NEVER CUT OFF AND HE REALLY DID NOT KNOW WHAT WAS WRONG WITH IT. I DECIDED TO TAKE IT TO ANOTHER MECHANIC TO FIND OUT AND 10 MILES AWAY, THE ENGINE BLEW UP. NOW, I HAVE NO CAR TO DRIVE AND I AM A SINGLE MOM THAT HAS TO WORK. I FEEL THAT THE SERVICE MANAGER SHOULD HAVE BEEN HONEST WITH ME REGARDING TOYOTA'S PAST ENGINE DEFECTS AND TO DRIVE MY CAR WOULD BE FATAL. AFTER HAVING IT TOWED TO ANOTHER TOYOTA DEALERSHIP TO CHECK FOR OIL SLUDGE AND REQUESTING THAT MY MECHANIC BE PRESENT WHEN DROPPING THE OIL PAN, THEY TOLD ME THAT WAS NOT NECESSARY AND DID IT WITHOUT CALLING ME FIRST. I HAVE LOST ALL FUTURE TRUST WITH THIS COMPANY AND FELL THAT THEIR"HUSH HUSH RECALL" SHOULD HAVE BEEN MADE PUBLIC. *TR
I HAVE A 2002 TOYOTA HIGHLANDER. THE SUN VISORS ON THE DRIVER AND PASSENGER SIDES NO LONGER STAY UP. THIS STARTED NINE MONTHS AGO. IF THE SUN VISOR DOES STAY UP, IT DROPS DOWN WHEN THE VEHICLE HITS A MILD BUMP. *TR
2002 TOYOTA HIGHLANDER DRIVERS SIDE SUN VISOR FELL DOWN WHEN HITTING A SMALL POTHOLE, OBSCURING DRIVER VISION...NARROWLY AVERTING A COLLISION WITH ONCOMING VEHICLE BEFORE I COULD GET IT PUSHED BACK UP INTO PLACE, WHEREUPON IT FELL AGAIN AND I HAD TO SWING IT OUT OF THE WAY TO DRIVE HOME...NO FRICTION TO HOLD IT UP OUT OF THE WAY…
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2002 TOYOTA HIGHLANDER DRIVERS SIDE SUN VISOR FELL DOWN WHEN HITTING A SMALL POTHOLE, OBSCURING DRIVER VISION...NARROWLY AVERTING A COLLISION WITH ONCOMING VEHICLE BEFORE I COULD GET IT PUSHED BACK UP INTO PLACE, WHEREUPON IT FELL AGAIN AND I HAD TO SWING IT OUT OF THE WAY TO DRIVE HOME...NO FRICTION TO HOLD IT UP OUT OF THE WAY....CALLED DEALERSHIP...SORRY...600 DOLLAR REPLACEMENT W/ HOMELINK..NO OTHER FIX AVAILABLE...DEFINITE DESIGN, ABSOLUTE SAFETY FLAW...WENT ONLINE TO RESEARCH AND NOTED THOUSANDS OF RESPONSES TO THIS EXACT PROBLEM FOR 2002 VEHICLE. I TRULY BELIEVE A RECALL IS WARRANTED. *TR
AC/HEAT TEMPERATURE CONTROL SWITCH MALFUNCTION. THIS IS A PROBLEM THAT TOYOTA IS AWARE OF AND CHOOSES TO DISREGARD, SINCE IT TENDS TO FAIL AFTER THE WARRANTY ON THE NEW PART AND REPLACEMENT PARTS EXPIRES BEFORE THE PROBLEM. A SMALL, SOLDERED WIRE WHICH CONNECTS THE SWITCH TO A CIRCUIT BOARD IN THE DASH FAILS. SHOULD BE AN EAS…
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AC/HEAT TEMPERATURE CONTROL SWITCH MALFUNCTION. THIS IS A PROBLEM THAT TOYOTA IS AWARE OF AND CHOOSES TO DISREGARD, SINCE IT TENDS TO FAIL AFTER THE WARRANTY ON THE NEW PART AND REPLACEMENT PARTS EXPIRES BEFORE THE PROBLEM. A SMALL, SOLDERED WIRE WHICH CONNECTS THE SWITCH TO A CIRCUIT BOARD IN THE DASH FAILS. SHOULD BE AN EASY FIX, BUT TOYOTA DEALERS WILL ONLY REPLACE THE ENTIRE PANEL FOR $800 - 1200. THIS HAS HAPPENED TWICE TO ME ON THIS SAME VEHICLE. FIRST TIME I PAID $800, THE SECOND TIME I GOT A LOCAL GUY TO SOLDER THE WIRE ON THE OLD PART AND REPLACED MYSELF. TOTAL COST ABOUT $10. SHAME ON TOYOTA. *TR
2002 TOYOTA HIGHLANDER DRIVER'S SIDE VISOR FALLS DOWN AND BLOCKS THE VISION OF THE DRIVER. TOYOTA'S SOLUTION TO THIS PROBLEM IS TO REPLACE THE VISOR AT A COST OF $600 PLUS LABOR. THERE HAVE BEEN MANY REPORTS OF THIS PROBLEM ACCORDING TO THE TOYOTA DEALER, YET TOYOTA HAS NOT ISSUED A RECALL. *TR
COMPONENT: EQUIPMENT:ELECTRICAL:AIR CONDITIONER SUMMARY: THE PROBLEM IS WITH THE AIR CONDITIONING A/C CONTROL UNIT. I'D TALKED TO SEVERAL TOYOTA OWNERS ABOUT THIS, AND THEY SAID THAT THEY HAVE HAD THIS PROBLEM , AND EACH HAS TAKEN IT TO A DEALERSHIP NEAR THEM AND GOT THE SAME REPLY. THIS WAS A VERY EXPENSIVE REPLACEMENT PAR…
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COMPONENT: EQUIPMENT:ELECTRICAL:AIR CONDITIONER SUMMARY: THE PROBLEM IS WITH THE AIR CONDITIONING A/C CONTROL UNIT. I'D TALKED TO SEVERAL TOYOTA OWNERS ABOUT THIS, AND THEY SAID THAT THEY HAVE HAD THIS PROBLEM , AND EACH HAS TAKEN IT TO A DEALERSHIP NEAR THEM AND GOT THE SAME REPLY. THIS WAS A VERY EXPENSIVE REPLACEMENT PART. THE DEALERSHIP THAT I WENT TO SAID THEY HAVE SEEN A FEW VEHICLES. THE OWNERS I TALKED TO OWNED HIGHLANDERS,4 RUNNERS, AND MINIVANS. MY WIFE'S HIGHLANDER IS A 200, 2 THE OTHER VEHICLES RANGE FROM 2002 TO 2004, FOR AS I KNOW THERE HASN'T BEEN ANYTHING REPORTED ABOUT THIS. I SENT AN EMAIL TO TOYOTA AND ALL I GOT BACK WAS THEY HAVEN'T HAD ANY RECALLS FOR THAT. THE PROBLEM WITH MY WIFE'S HIGHLANDER WAS THAT THE HEAT STOPPED WORKING DURING THE WINTER. THE ONLY WAY TO GET IT TO WORK WAS TO KEEP TURNING THE KNOB UNTIL IT WOULD START BLOWING WARM AIR, BUT IT WOULD NOT DO IT FOR LONG. THE A/C WORKED FINE ,BUT WHEN WINTER RETURNED, THERE WAS NO HEAT. IF THE WAS A CONTINUING PROBLEM, AND MORE DEALERS FOUND OUT ABOUT, WHY WEREN'T THEY DOING SOMETHING ABOUT IT. IF ONE COULD RESEARCH THIS I WOULD APPRECIATE IT. IF ANY BODY HAS ANY INFORMATION ON HOW TO SOLVE THIS PROBLEM THANK YOU *TR
THE SUN VISORS ON MY 2002 TOYOTA HIGHLANDER ARE BOTH FAILING. THE DRIVER SIDE VISOR FAILED AFTER ABOUT 2 YEARS. I TOOK IT TO THE DEALERSHIP AND THEY REPLACED IT UNDER WARRANTY. NOW IT IS FAILING AGAIN. THE PASSENGER SIDE VISOR IS NOW FAILING AS WELL. ACCORDING TO MY MECHANIC, THE COST TO REPLACE THEM WOULD BE ABOUT $1,000 -…
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THE SUN VISORS ON MY 2002 TOYOTA HIGHLANDER ARE BOTH FAILING. THE DRIVER SIDE VISOR FAILED AFTER ABOUT 2 YEARS. I TOOK IT TO THE DEALERSHIP AND THEY REPLACED IT UNDER WARRANTY. NOW IT IS FAILING AGAIN. THE PASSENGER SIDE VISOR IS NOW FAILING AS WELL. ACCORDING TO MY MECHANIC, THE COST TO REPLACE THEM WOULD BE ABOUT $1,000 - PARTS ONLY. *TR
2002 TOYOTA HIGHLANDER. DRIVER SIDE SUN VISOR DOES NOT STAY UP, DROPS DOWN WHILE DRIVING DUE TO ANY SMALL BUMPS. OFTEN DROPS AND TEMPORARILY BLOCKS VIEW WHILE DRIVING. FROM WEB SEARCHES SOUNDS LIKE A COMMON ISSUE WITH THE 02 HIGHLANDERS. *TR
Official recalls
204V181000 · Latches/locks/linkages:doors:latch
Apr 15, 2004
CERTAIN SPORT UTILITY VEHICLES HAVE A CHILD PROTECTION LOCK (CPL) SYSTEM ON BOTH OF THE REAR SIDE DOORS. WHEN AN OPERATOR OF THE VEHICLE CLOSES THE DOOR VERY HARD WITH THE CPL LEVER SET TO THE LOCK POSITION, THERE IS A POSSIBILITY THAT THE LEVER MAY CONTACT THE BODY PANEL, CAUSING THE CPL LEVER TO MOVE INTO THE UNLOCK POSITION.
Consequence & remedy
Consequence: THIS CONDITION COULD ALLOW THE DOOR TO BE OPENED WITH THE INSIDE WHILE THE OPERATOR BELIEVES THAT THE CPL WAS ACTIVATED. IF THE DOOR WERE OPENED FROM THE INSIDE WHILE THE VEHICLE WAS IN MOTION, AN OCCUPANT COULD FALL OUT AND BE INJURED.
Remedy: DEALERS WILL SHORTEN THE CPL LEVER. OWNER NOTIFICATION BEGAN MAY 7, 2004. OWNERS SHOULD CONTACT TOYOTA AT 1-800-331-4331.
02V208000 · Fuel System, Gasoline:storage:tank Assembly:mounting
Jul 30, 2002
ON SPORT UTILITY VEHICLES, THERE IS A BREATHER HOSE THAT ATTACHES TO THE NOZZLE OF THE ON-BOARD REFUELING VAPOR RECOVERY (ORVR) VALVE, WHICH IS LOCATED ON THE TOPSIDE OF THE FUEL TANK. THE BREATHER HOSE IS ATTACHED WITH A CLAMP, WHOSE "TABS" FACE IN THE UPWARD DIRECTION. WHEN THE VEHICLE WAS CRASHED UNDER THE NEW CAR ASSESSMENT PROGRAM (NCAP) TEST (I.E., 35 MPH FRONTAL BARRIER CRASH), THE CLAMP "TABS" CONTACTED THE UNDERSIDE OF THE BODY DUE TO MOVEMENT OF THE FUEL TANK, CAUSING THE NOZZLE TO BREAK.
Consequence & remedy
Consequence: IN THE WORST CASE, NOZZLE BREAKAGE COULD RESULT IN FUEL LEAKAGE IF THE VEHICLE ROLLS-OVER AFTER A HIGH SPEED FRONTAL CRASH.
Remedy: DEALERS WILL ROTATE THE SPECIFIED CLAMP. OWNER NOTIFICATION BEGAN SEPTEMBER 23, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT TOYOTA AT 1-800-331-4331.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
0No exact-year investigations in this snapshot.
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