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2002 Toyota Highlander

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2002 Toyota Highlander do not stand out strongly from the model-year median of 186.5.

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When problems were reported

Mileage at the reported incident

205 reports with mileage · 96 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Visibility. Review the 123 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Vehicle Speed Control. Review the 31 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Structure. Review the 24 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

24 crash reports6 fire reports17 injury reports

What owners actually said

301 reports
100,343 miles · Apr 2, 2010
Visibility

MY 2002 LIMITED TOYOTA HIGHLANDER HAS A SUN VISOR THAT WONT STAY UP. IT IS THE DRIVER SIDE AND I AM VERY CONCERN ESPECIALLY WHEN HITTING MILD ROAD BUMPS IT FALLS DOWN. I AM HOLDING IT WITH VELCRO AND I HAVE TO CHANGE THAT EVERY OTHER MONTH. THIS IS A SAFETY PROBLEM AND WOULD APPERICATE IF SOMEONE CAN LOOK INTO IT. I LOOKED AT TH…

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MY 2002 LIMITED TOYOTA HIGHLANDER HAS A SUN VISOR THAT WONT STAY UP. IT IS THE DRIVER SIDE AND I AM VERY CONCERN ESPECIALLY WHEN HITTING MILD ROAD BUMPS IT FALLS DOWN. I AM HOLDING IT WITH VELCRO AND I HAVE TO CHANGE THAT EVERY OTHER MONTH. THIS IS A SAFETY PROBLEM AND WOULD APPERICATE IF SOMEONE CAN LOOK INTO IT. I LOOKED AT THE ONLINE FORUMS FOR HIGHLANDERS AND THEY ARE REPORTING THE SAME PROBLEM.

NHTSA ODI #10323429

25,000 miles · Mar 31, 2010
Visibility

THE DRIVERS SIDE SUN VISOR, WHICH HAS THE ELECTRONICS BUILT IN, UNEXPECTEDLY FLOPS DOWN. IT STARTED IN 2004 AND HAS PROGRESSIVELY GOTTEN WORSE. TOYOTA WANTS OVER $750 TO REPLACE IT. REPAIR IS NOT OFFERED. IT OCCASIONALLY FALLS UNEXPECTEDLY AND BLOCKS MY VISION OF TRAFFIC LIGHTS. HOWEVER, I DIDN'T CONSIDER IT A REAL SAFETY…

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THE DRIVERS SIDE SUN VISOR, WHICH HAS THE ELECTRONICS BUILT IN, UNEXPECTEDLY FLOPS DOWN. IT STARTED IN 2004 AND HAS PROGRESSIVELY GOTTEN WORSE. TOYOTA WANTS OVER $750 TO REPLACE IT. REPAIR IS NOT OFFERED. IT OCCASIONALLY FALLS UNEXPECTEDLY AND BLOCKS MY VISION OF TRAFFIC LIGHTS. HOWEVER, I DIDN'T CONSIDER IT A REAL SAFETY HAZARD UNTIL RECENTLY. IT FELL AT AN INOPPORTUNE MOMENT, DISTRACTED ME, AND I WAS ALMOST ENVOLVED IN AN ACCIDENT. THERE IS NO REASON THIS ITEM SHOULD HAVE FAILED AFTER ONLY 1 1/2 YEARS USE AND THERE IS NO REASON A REPLACEMENT SHOULD COST $750. THIS IS A DESIGN DEFECT AND IT IS A SAFETY HAZARD.

NHTSA ODI #10322955

10,000 miles · Mar 17, 2010
EquipmentUnknown Or OtherCrash

AFTER ONLY HAVING MY NEW 2002 TOYOTA HIGHLANDER FOR APPROX. 8 MONTHS, THE ACCELERATOR IN THE CAR STUCK AND I ENDED UP RUNNING INTO A CAR. I COMPLAINED TO TOYOTA AND HAD THE DEALER LOOK AT THE CAR NUMEROUS TIMES, BUT THEY KEPT TELLING ME THERE WAS NOTHING WRONG. WELL 8 YEARS LATER AND THEY STILL HAVEN'T RECALLED MY CAR, EVEN …

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AFTER ONLY HAVING MY NEW 2002 TOYOTA HIGHLANDER FOR APPROX. 8 MONTHS, THE ACCELERATOR IN THE CAR STUCK AND I ENDED UP RUNNING INTO A CAR. I COMPLAINED TO TOYOTA AND HAD THE DEALER LOOK AT THE CAR NUMEROUS TIMES, BUT THEY KEPT TELLING ME THERE WAS NOTHING WRONG. WELL 8 YEARS LATER AND THEY STILL HAVEN'T RECALLED MY CAR, EVEN THOUGH THEY HAVE OTHER YEARS. *TR

NHTSA ODI #10320349

40,000 miles · Mar 16, 2010
Visibility

MY 2002 HIGHLANDER ALSO HAD THE FLOPPY VISOR SYNDROME WHEN OUT OF WARRANTY. COST TO REPLACE WAS $660 BUT NORTH KINGSTOWN TOYOTA DID A COURTESY REPLACEMENT AT NO CHARGE. ALL WHO HAVE PAID FOR THIS REPAIR SHOULD CONSIDER A CLASS ACTION SUIT AGAINST TOYOTA FOR IGNORING ANOTHER SAFETY PROBLEM. *TR

NHTSA ODI #10320112

50,000 miles · Mar 15, 2010
Vehicle Speed Control

SOMETIME IN 2006, MY 2002 TOYOTA HIGHLANDER EXPERIENCED UNINTENDED ACCELERATION. I WAS STANDING ON THE BRAKE TO MAKE THE CAR STOP AND IT WOULDN'T. I PULLED INTO A PARKING LOT THROUGH THE CAR INTO NEUTRAL, HIT THE BRAKE, THEN THROUGH IT INTO PARK WHILE IT WAS STILL MOVING. I CALLED JIFFY LUBE WHO JUST HAD PERFORMED AN OIL CHANGE…

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SOMETIME IN 2006, MY 2002 TOYOTA HIGHLANDER EXPERIENCED UNINTENDED ACCELERATION. I WAS STANDING ON THE BRAKE TO MAKE THE CAR STOP AND IT WOULDN'T. I PULLED INTO A PARKING LOT THROUGH THE CAR INTO NEUTRAL, HIT THE BRAKE, THEN THROUGH IT INTO PARK WHILE IT WAS STILL MOVING. I CALLED JIFFY LUBE WHO JUST HAD PERFORMED AN OIL CHANGE. THEY SENT A TECHNICIAN OVER TO LOOK AT IT. WHEN I STARTED THE CAR FOR THE TECH THE ENGINE CONTINUED TO RACE. WE BOTH LOOKED TO SEE IF THERE WAS SOMETHING STUCK UNDER THE ACCELERATOR. THERE WAS NOT. WE BOTH PULLED UP ON THE ACCELERATOR AND IT DID NOT APPEAR TO BE STUCK. THE TECH COULDN'T EXPLAIN IT. I CAN'T RECALL IF I HAD THE CAR TOWED TO TOYOTA OR IF THE PROBLEM STOPPED SUDDENLY AND I DROVE MYSELF. TOYOTA IS ONE MILE FROM WHERE THE INCIDENT OCCURRED. TOYOTA TOLD ME THEY COULDN'T REPLICATE THE PROBLEM AND ASSURED ME THAT IT WOULDN'T HAPPEN AGAIN. I DROVE HIM WITHOUT INCIDENT UNTIL I PULLED IN MY DRIVEWAY, THE CAR ACCELERATED AND I AGAIN HAD TO THROW THE CAR INTO PARK WHILE MOVING. THE CAR WAS THEN TOWED TO TOYOTA AND WE WERE TOLD THE PROBLEM WAS "FIXED" AND GIVEN SOME EXCUSE THAT DIDN'T MAKE SENSE. IT NEVER HAPPENED AGAIN AND WE TRADED THE CAR FOR A NEW ONE IN 2008. THE DEALERSHIP WAS BOB ROHRMAN TOYOTA IN WESTMONT, IL. I THINK THE RECALL NEEDS TO GO BACK FURTHER TO INCLUDE 2002 VEHICLES. *TR

NHTSA ODI #10319653

100,000 miles · Mar 11, 2010
Visibility

SUN VISOR WILL NOT STAY PUT - IT'S IN THE DOWN POSITION AT ALL TIMES AND WON'T STAY UP OUT OF THE LINE OF SIGHT. *TR

NHTSA ODI #10318929

134,871 miles · Mar 11, 2010
Engine And Engine Cooling

4 CYLINDER ENGINE BLOCKED WARPED WHERE HEAD MEETS BLOCK. HEAD BOLTS WERE STRIPPED AND COULD NOT BE TIGHTENED DOWN. FOLLOWING LINK DESCRIBES THE PROBLEM WE ENCOUNTERED WITH OUR 2002 HIGHLANDER WHICH HAS THE SAME 2.4 LTR 4 CYLINDER ENGINE AS THE CAMRY. HTTP://WWW.TUNDRASOLUTIONS.COM/FORUMS/ CAMRY/148454-CAMRY-WITH-STRIPPED-HEAD-…

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4 CYLINDER ENGINE BLOCKED WARPED WHERE HEAD MEETS BLOCK. HEAD BOLTS WERE STRIPPED AND COULD NOT BE TIGHTENED DOWN. FOLLOWING LINK DESCRIBES THE PROBLEM WE ENCOUNTERED WITH OUR 2002 HIGHLANDER WHICH HAS THE SAME 2.4 LTR 4 CYLINDER ENGINE AS THE CAMRY. HTTP://WWW.TUNDRASOLUTIONS.COM/FORUMS/ CAMRY/148454-CAMRY-WITH-STRIPPED-HEAD-BOLTS/ ALL DIAGNOSIS AND REPAIR OF OUR HIGHLANDER WAS DONE AT A TOYOTA DEALERSHIP IN ROSWELL, GA. *TR

NHTSA ODI #10318846

1,000 miles · Mar 9, 2010
Engine And Engine CoolingCrashInjury

MAY 17, 2002, I WAS IN A CAR ACCIDENT WITH MY 3 MONTH OLD 2002 TOYOTA HIGHLANDER. I WAS TRAVELING IN THE RIGHT HAND LANE ON HIGHWAY 80 WEST BOUND BETWEEN DAVIS, CA AND SAN FRANCISCO CA AT 8:30 AM. ACCORDING TO THE POLICE REPORT FROM EYE WITNESSES, MY VEHICLE LEFT THE ROADWAY WITHOUT ANY BRAKE LIGHTS, WENT THROUGH A CYCLONE FEN…

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MAY 17, 2002, I WAS IN A CAR ACCIDENT WITH MY 3 MONTH OLD 2002 TOYOTA HIGHLANDER. I WAS TRAVELING IN THE RIGHT HAND LANE ON HIGHWAY 80 WEST BOUND BETWEEN DAVIS, CA AND SAN FRANCISCO CA AT 8:30 AM. ACCORDING TO THE POLICE REPORT FROM EYE WITNESSES, MY VEHICLE LEFT THE ROADWAY WITHOUT ANY BRAKE LIGHTS, WENT THROUGH A CYCLONE FENCE, CONTINUED .10 MILES AND DOWN INTO A RAVINE. BRAKE LIGHTS NEVER CAME ON AND THE CAR NEVER SLOWED. I WAS LIFE FLIGHTED TO THE JOHN MUIR MEDICAL CENTER TRAUMA UNIT. I ARRESTED IN THE HELICOPTER. I SUFFERED A SIGNIFICANT TRAUMATIC BRAIN INJURY, MULTIPLE FRACTURES, INCLUDING A SHATTERED JAW AND A PARALYZED VOCAL CHORD. NO OTHER VEHICLE WAS INVOLVED IN THE INCIDENT. *TR

NHTSA ODI #10318290

35,000 miles · Mar 9, 2010
Visibility

MY 2002 TOYOTA HIGHLANDER DRIVER'S SIDE SUNVISOR WILL FALL DOWN UNEXPECTED BLOCKING MY VIEW FOR A FEW SECONDS. FOR SAFETY REASONS, I CANNOT USE MY VISOR AS I BUNGY CORD IT TO STAY UP. BUT ANOTHER SAFETY ISSUE NOW IS THERE NO PROTECTION FROM THE BRIGHT SUN OR SNOW. *TR

NHTSA ODI #10318248

38,000 miles · Mar 9, 2010
Vehicle Speed ControlCrash

TL*THE CONTACT OWNS A 2002 TOYOTA HIGHLANDER. THE DRIVER STATED THAT THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A WALL OF HIS GARAGE WHILE DRIVING APPROXIMATELY 5 MPH. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS…

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TL*THE CONTACT OWNS A 2002 TOYOTA HIGHLANDER. THE DRIVER STATED THAT THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A WALL OF HIS GARAGE WHILE DRIVING APPROXIMATELY 5 MPH. THERE WERE NO INJURIES. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE CURRENT MILEAGE WAS APPROXIMATELY 48,690. THE FAILURE MILEAGE WAS APPROXIMATELY 38,000.

NHTSA ODI #10318195

Official recalls

2

04V181000 · Latches/locks/linkages:doors:latch

Apr 15, 2004

CERTAIN SPORT UTILITY VEHICLES HAVE A CHILD PROTECTION LOCK (CPL) SYSTEM ON BOTH OF THE REAR SIDE DOORS. WHEN AN OPERATOR OF THE VEHICLE CLOSES THE DOOR VERY HARD WITH THE CPL LEVER SET TO THE LOCK POSITION, THERE IS A POSSIBILITY THAT THE LEVER MAY CONTACT THE BODY PANEL, CAUSING THE CPL LEVER TO MOVE INTO THE UNLOCK POSITION.

Consequence & remedy

Consequence: THIS CONDITION COULD ALLOW THE DOOR TO BE OPENED WITH THE INSIDE WHILE THE OPERATOR BELIEVES THAT THE CPL WAS ACTIVATED. IF THE DOOR WERE OPENED FROM THE INSIDE WHILE THE VEHICLE WAS IN MOTION, AN OCCUPANT COULD FALL OUT AND BE INJURED.

Remedy: DEALERS WILL SHORTEN THE CPL LEVER. OWNER NOTIFICATION BEGAN MAY 7, 2004. OWNERS SHOULD CONTACT TOYOTA AT 1-800-331-4331.

02V208000 · Fuel System, Gasoline:storage:tank Assembly:mounting

Jul 30, 2002

ON SPORT UTILITY VEHICLES, THERE IS A BREATHER HOSE THAT ATTACHES TO THE NOZZLE OF THE ON-BOARD REFUELING VAPOR RECOVERY (ORVR) VALVE, WHICH IS LOCATED ON THE TOPSIDE OF THE FUEL TANK. THE BREATHER HOSE IS ATTACHED WITH A CLAMP, WHOSE "TABS" FACE IN THE UPWARD DIRECTION. WHEN THE VEHICLE WAS CRASHED UNDER THE NEW CAR ASSESSMENT PROGRAM (NCAP) TEST (I.E., 35 MPH FRONTAL BARRIER CRASH), THE CLAMP "TABS" CONTACTED THE UNDERSIDE OF THE BODY DUE TO MOVEMENT OF THE FUEL TANK, CAUSING THE NOZZLE TO BREAK.

Consequence & remedy

Consequence: IN THE WORST CASE, NOZZLE BREAKAGE COULD RESULT IN FUEL LEAKAGE IF THE VEHICLE ROLLS-OVER AFTER A HIGH SPEED FRONTAL CRASH.

Remedy: DEALERS WILL ROTATE THE SPECIFIED CLAMP. OWNER NOTIFICATION BEGAN SEPTEMBER 23, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT TOYOTA AT 1-800-331-4331.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

0

No exact-year investigations in this snapshot.