2024 Toyota Grand Highlander

On February 25, 2025, I took my car into Freeman Toyota dealership in Santa Rosa for a recall on the airbags (24TA09 SAFETY (NONCOMPLIANCE) RECALL 24TA09(Remedy Notice) - Certain 2024 Model Year GrandHighlander and Grand Highlander HV - Curtain ShieldAirbags May Not Deploy As Intended). In the labor notes, they claimed to have performed the recall - 1. PERFORMED THE 24TA09 AND REPLACED BOTH LEFT AND RIGHT HAND CSA ASSEMBLIES. OP CODE: 24TA09R1.3.1 HRS. However, on June 24, 2025, the Toyota was involved in a collision with a deer. The autobody shop confirmed that the airbag sensors went off, but the airbags did not deploy. A claim was filed with my insurance company, and the airbags have been replaced by the autobody shop. The vehicle did not get back to the dealership.

Vehicle Safety Complaint — 2024 Toyota Grand Highlander My 2024 Toyota Grand Highlander has experienced multiple serious defects, including two official recalls: • 25TA08 — instrument cluster failure • 24TA09 — airbag defect This week, the instrument display failed completely, making it impossible to view speed or system warnings. I’ve been unable to work since then, causing financial hardship for my family. Earlier, I also had to replace the entire drive shaft at my own expense (~$2,500), which is highly unusual for a new vehicle. These repeated issues raise serious concerns about safety and reliability. I’ve submitted a formal complaint to Toyota Brand Engagement Center, and it has been acknowledged and assigned to a Case Manager. The dealer is still searching for a suitable loaner vehicle that meets my work requirements. Given the severity and recurrence of these defects, I request that NHTSA investigate this pattern and consider whether the vehicle qualifies for buyback or replacement under applicable consumer protection standards. • VIN: [XXX] • Mileage: 96150 miles INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

I was informed by my Toyota dealership and received a written letter from Toyota dated March 25, 2025, that the curtain airbag recall on my 2024 Toyota Grand Highlander had been completed. However, during a scheduled maintenance visit in June 2025, I was told the airbag recall had never actually been performed and was still open. The recall was only completed at that time. I unknowingly drove the vehicle — often with my infant child — for several months, believing the airbag system was safe, based on incorrect information from Toyota. This represents a serious safety concern and a breakdown in Toyota’s recall management. The issue has now been fixed, but I am reporting this because I was misled into driving an unsafe vehicle, putting my family at risk. Toyota’s failure to properly close and track recall repairs should be investigated.

The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was made aware of the issue and confirmed that parts were not yet available. The contact had not experienced a failure. Parts distribution disconnect.

I call the dealer the say they already have remedy but they requested the parts to the manufacturer and they don't know when they will received the order I call the manufacturer they don't know either, Now my car is in the dealer because it was out of oil and is a brand new car, I need help the Toyota and the dealer are not respecting my safety I'm scar to have an accident and my airbags won't works

The contact owns a 2024 Toyota Grand Highlander. The contact received notification of NHTSA Campaign Number: 24V461000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.

I saw that a recall was posted on my Toyota app. June 28, 2024, I called for recall repair, regular service and second key. I was advised that the recall did not have a remedy, but I needed to bring it in for regular service. Service was scheduled for July 13, 2024. At that appointment, I followed up on the recall. They advised that the recall is open but Toyota did not have a remedy, so just keep monitoring it. I called on November 5th , to check on the recall and a service campaign alert that was issued on my Toyota Application. They said for that I needed to bring it in during the week, we scheduled the recall repair for 11/12/2024. When I picked up my vehicle, I was advised that they had to order the part for the recall. They performed regular maintenance, etc. however, the recall is still open and has not been repaired.