2018 Toyota Camry Hybrid

The contact owns a 2018 Toyota Camry Hybrid. The contact stated that while driving 35 MPH, there was an abnormal beeping sound coming from the vehicle. The message "Low Braking Power - See dealer" was displayed. The contact stated that the beeping sound continued, and several messages were displayed. The contact stated that the messages were displayed while the vehicle was being driven or when the brake pedal was depressed. The vehicle was not diagnosed or repaired. The contact related the failure to NHTSA Campaign Number: 21V890000 (Service Brakes, Hydraulic); however, the VIN was not included. The manufacturer was made aware of the failure and referred the contact to the NHSTA Hotline for assistance. The failure mileage was approximately 286,000.

The contact owns a 2018 Toyota Camry Hybrid. The contact stated that the plastic trim on the steering wheel would reflect a glare while driving. The contact stated that the glare would obstruct his vision while driving. The dealer was notified of the failure and informed him that there were no recalls on the vehicle. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 36,000. The VIN was not available.

SINCE I BOUGHT THE CAR IN AUGUST 2018 UNTIL NOW, I HAVE BEEN DRIVEN IT IN NORMAL CONDITION, BUT HAVE NEVER GOTTEN FUEL CONSUMPTION ABOVE 41 MPG. THE STICKER ADVERTISED AT 48 MPG OR HIGHER FOR HWY/LOCAL. TOYOTA DEALER HAS RAN DIAGNOSTIC ON THE VEHICLE BUT REFUSE TO ADMIT THE FALSE ADVERTISEMENT. I WOULD LIKE TO KNOW IF OTHER OWNERS HAVE SIMILAR PROBLEM. PLEASE HELP ME GET THIS PROBLEM INVESTIGATED.

VEHICLE IN MOTION GETTING ONTO FREEWAY. PRESSING GAS PEDAL TO ACCELERATE CAR NOT ACCELERATING BEYOND 40MPH AND FELT LIKE IT WAS BEING FORCED TO ACCELERATE LIKE THERE WAS DRAG AND PULL. CAR JERKED FORWARD A FEW TIMES AS IF IT WAS BEING CHOKED ON GAS. THE HYBRID DIAL WAS BOUNCING ERRATICALLY AS IF IT WAS CONFUSED AND CAR WAS NOT ACCELERATING BEYOND 40 MPH. TOOK IT TO DEALER 1X THEY COULD NOT REPLICATE ISSUE, CALLED TOYOTA CARE AND WAS TOLD ERROR NEEDED DUPLICATING TO BE ADDRESSED. BOTH INCIDENCES HAVE OCCURED WHILE GETTING ONTO A FREEWAY AND PRESSING GAS PEDAL TO MERGE ONTO THE FREEWAY. THE TEMPERATURE OUTSIDE BOTH TIMES WAS ABOVE 90 DEGREES AND THE CAR HAD BEEN AT REST FOR AT LEAST AN HOUR. I TURNED OFF THE A/C TO REDUCE AMOUNT OF POWER CAR WAS USING UP IN ORDER TO HELP WITH ACCELERATION. THE FIRST TIME THIS HAPPENED IN SEPTEMBER OF 2019. I WAS ABLE TO GET THE CAR TO 50 MPH AFTER ABOUT 15-20 MINUTES AND WAS DRIVING WITH HAZARDS ALL THE WAY TO THE DEALERSHIP. THE SECOND TIME WHEN GETTING ON THE FREEWAY IT WAS NOT BUSY AND WAS TRYING TO ACCELERATE TO 65 MPH, GOT IT UP TO 40 MPH FOR ABOUT 20 MINUTES THEN HIT TRAFFIC AND WAS GOING ABOUT 17 MPH THEN EXITED THE FREEWAY AND TOOK THE STREETS.

I CONTACTED TOYOTA REGARDING A PROBLEM WITH MY SCOUTLINK GPS. I WAS DRIVING TO NEW YORK AND THE GPS SUDDENLY STOPPED WORKING.THE DISPLAY SHOWED THE CAR TO THE RIGHT OF THE PATH THEN TO THE LEFT THEN BACK AGAIN, THEN TOLD ME TO MAKE A TURN. I WAS GOING AT A HIGH RATE OF SPEED AS YOU DO ON THE TURNPIKES AND PARKWAYS. THERE WAS NO WAY FOR ME TO SAFELY STOP TO TROUBLESHOOT THE SCOUTLINK. IT TAKES A GREAT DEAL OF COORDINATION TO EVEN HOOK IT UP, BUT THEN FOR IT TO STOP WORKING WHEN YOU ARE IN CONGESTED HI SPEED TRAFFIC IS A SAFETY ISSUE FOR ME AND MY FAMILY AS WELL AS OTHERS ON THE HIGHWAY. LUCKILY THE PASSENGER WAS ABLE TO GET GOOGLE MAPS ON THE PHONE TO SAFELY GUIDE US TO OUR DESTINATION.WHEN I REPORTED THE ISSUE TO TOYOTA THEY SUGGESTED I GO TO THE DEALERSHIP. THE DEALERSHIP AGREED THERE WAS A PROBLEM, AND IF I HAD AN APPLE PHONE, THEY HAD A SOLUTION. BUT ALAS I HAVE AN ANDROID, SO THEY TRIED TO GET ME TO TRADE IN MY CAR WITH A 2019, THAT HAS A DIFFERENT SYSTEM IN IT..... A WORKING GPS I HOPE! THEY WANTED ME TO PAY AN ADDITIONAL $14,000. NOT A SAFETY ISSUE, BUT CERTAINLY NOT ETHICAL FROM MY VIEWPOINT. I THEN REPORTED THE ISSUE TO TELENAV, THEY PRODUCE THE SCOUTLINK GPS. THEY TOLD ME I NEEDED TO TALK WITH TOYOTA. I EXPLAINED I WAS THERE ALREADY, MY SOFTWARE WAS UP-TO-DATE AND THEY COULD NOT FIGURE OUT THE PROBLEM AND THE ONLY SOLUTION WAS TO PURCHASE A NEW CAR OR AT MY EXPENSE INSTALL AN AFTER MARKET SYSTEM.. TELENAV TOLD ME HE COULD NOT HELP AND HAS CLOSED THE CASE FILE. I JUST THINK SOMEONE SHOULD BE AWARE OF THE SAFETY ISSUE INVOLVED HERE AND HOW TOYOTA IS NOT STANDING BEHIND ITS PRODUCT OR ITS CUSTOMER. I PURCHASED A GARMIN. I WAS UNABLE TO ATTACH MP4 VIDEOS.

ISSUE #1 RADIO/BLUETOOTH FAILS TO SYNC WITH PHONE FORCING ME TO HAND HOLD THE PHONE IN VIOLATION OF STATE LAW. ISSUE #2 RADIO/BLUETOOTH/MICROPHONE HAS SO MUCH BACKGROUND NOISE THAT IT'S DIFFICULT FOR PEOPLE TO HEAR/UNDERSTAND ME. THIS IS AN ISSUE IN THE CASE OF AN ACCIDENT OR OTHER SITUATION WHEN HANDS FREE COMMUNICATION IS REQUIRED.

THE VEHICLE DID NOT RESPOND PROPERLY TO THE DRIVER PRESSING THE ACCELERATOR. WHEN THE DRIVER ATTEMPTED TO DRIVE THE VEHICLE AFTER IT HAD BEEN PARKED FOR A FEW HOURS, WITH NO PROBLEMS PREVIOUSLY, THE VEHICLE WOULD BARELY ACCELERATE. THE VEHICLE FELT VERY SLUGGISH AND EVEN WITH THE ACCELERATOR FULLY PRESSED IT WOULD NOT EXCEED 25 MPH. THE DRIVER PULLED THE VEHICLE OVER AND TURNED OFF THE VEHICLE AND TURNED IT BACK ON BUT THIS DID NOT IMMEDIATELY RESOLVED THE ISSUE. THE DRIVER DROVE THE VEHICLE FOR A FEW BLOCKS TO A SAFER PARKING LOCATION AND TURNED OFF THE VEHICLE AGAIN TO BETTER INSPECT THE VEHICLE. THERE WERE NO WARNINGS ON THE INSTRUMENT PANEL AND NO OBVIOUS SIGNS OF MECHANICAL ISSUES. THE DRIVER RESTARTED THE VEHICLE AND ATTEMPTED TO DRIVE IT AGAIN THE ISSUE DID NOT RE-APPEAR. THIS VEHICLE HAD NOT YET BEEN INSPECTED BY THE DEALERSHIP SINCE THE INCIDENT BUT COULD HAVE RESULTED IN A TRAGIC COLLISION AND NEEDS TO BE ADDRESSED.