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2004 Saturn Vue

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2004 Saturn Vue do not stand out strongly from the model-year median of 276.

About this comparison →

When problems were reported

Mileage at the reported incident

237 reports with mileage · 39 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Power Train. Review the 93 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 78 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Suspension. Review the 33 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

23 crash reports5 fire reports15 injury reports

Power Train complaints

93 reports
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94,000 miles · May 26, 2009
Power Train

A 2004 SATURN VUE WITH A 2.2 LITER 4 CYLINDER MOTOR WITH AUTOMATIC TRANSMISSION. AFTER A REPLACEMENT OF THE VTI TRANSMISSION UNDER THE CLASS ACTION LAWSUIT A SEVERE RATTLE AND VIBRATION UNDER THE HOOD WAS DETECTED. UPON RETURNING TO THE DEALER FOR DIAGNOSES, THE PROBLEM WAS FOUND TO BE THE TIMING CHAIN. THE DEALERSHIP SAYS TH…

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A 2004 SATURN VUE WITH A 2.2 LITER 4 CYLINDER MOTOR WITH AUTOMATIC TRANSMISSION. AFTER A REPLACEMENT OF THE VTI TRANSMISSION UNDER THE CLASS ACTION LAWSUIT A SEVERE RATTLE AND VIBRATION UNDER THE HOOD WAS DETECTED. UPON RETURNING TO THE DEALER FOR DIAGNOSES, THE PROBLEM WAS FOUND TO BE THE TIMING CHAIN. THE DEALERSHIP SAYS THAT IT IS IMPOSSIBLE FOR THE 2 PROBLEMS TO BE RELATED. I HAD NO PROBLEM BEFORE THE TRANSMISSION. THEY ARE REFUSING TO TAKE CARE OF THE PROBLEM WITH THE TIMING CHAIN. I HAVE FOUND THERE IS A RECALL ON THE L SERIES CAR WITH THE SAME ENGINE FOR A DEFECT IN THE TIMING CHAIN. I HAVE ALSO FOUND THERE HAVE BEEN MANY OTHER TIMING CHAIN ISSUES WITH THE VUE THAT HAS THE SAME MOTOR. THE DEALERSHIP FAILS TO RECOGNIZE THAT THERE IS A DEFECT WITH THIS VEHICLE. THE VEHICLE HAS 94,000 MILES ON IT. *TR

NHTSA ODI #10269923

145,100 miles · Apr 13, 2009
Power Train

I HAVE A 2004 SATURN VUE 4 CYLINDER AWD WITH A VTI TRANSMISSION. I DON'T HAVE THE VIN ON ME, IT IS WITH THE CAR AT THE LOT RIGHT NOW. I HAVE NOW HAD THREE TRANSMISSIONS JUST UP AND DIE ON ME. THE FIRST TIME IT DIED, I LOST REVERSE AND GOT IT TO THE DEALER BEFORE DRIVE WENT OUT. THE SECOND ONE WENT OUT ON ME AT 3 AM AND I MAN…

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I HAVE A 2004 SATURN VUE 4 CYLINDER AWD WITH A VTI TRANSMISSION. I DON'T HAVE THE VIN ON ME, IT IS WITH THE CAR AT THE LOT RIGHT NOW. I HAVE NOW HAD THREE TRANSMISSIONS JUST UP AND DIE ON ME. THE FIRST TIME IT DIED, I LOST REVERSE AND GOT IT TO THE DEALER BEFORE DRIVE WENT OUT. THE SECOND ONE WENT OUT ON ME AT 3 AM AND I MANAGED TO MILK IT TO SAFETY. THIS LAST ONE I WENT TO GO FROM A STOP SIGN, GOT GOING JUST ENOUGH TO GET ME INTO TRAFFIC AND IT DIED. I AVOIDED AN ACCIDENT, HOWEVER I HAVE READ A LOT OF THESE STORIES ONLINE. THIS LAST TRANSMISSION ONLY HAS ABOUT 30,000 MILES ON IT. THE FIRST WAS SERVICED AT 50,000 AND DIED AT 60,000 AND THE SECOND WAS SERVICED AT 50,000 AND DIED A WEEK OR 2 LATER. *TR

NHTSA ODI #10265165

Mileage unknown · Apr 10, 2009
Power Train

TL*THE CONTACT OWNS A 2004 SATURN VUE. WHILE DRIVING BETWEEN 35-40 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT HEARD A NOISE COMING FROM OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION AND THEY STATED THAT THE FAILURE WAS DUE TO THE DRIVESHAFT CARRIER BEARING. THE PART FOR THE REPAIR WAS…

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TL*THE CONTACT OWNS A 2004 SATURN VUE. WHILE DRIVING BETWEEN 35-40 MPH ON NORMAL ROAD CONDITIONS, THE CONTACT HEARD A NOISE COMING FROM OUTSIDE OF THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION AND THEY STATED THAT THE FAILURE WAS DUE TO THE DRIVESHAFT CARRIER BEARING. THE PART FOR THE REPAIR WAS UNAVAILABLE DUE TO THE MASSIVE BACK ORDER. THE TECHNICIAN RECOMMENDED THAT THE CONTACT NOT DRIVE THE VEHICLE DUE TO THE SAFETY HAZARD. THE VEHICLE REMAINS INOPERATIVE DUE TO THE LACK OF REPAIR PARTS. THE VIN AND MILEAGES WERE UNKNOWN.

NHTSA ODI #10264943

68,178 miles · Apr 3, 2009
EquipmentPower Train

MY TRANSMISSION BEGAN SLIPPING ON MY SATURN VUE AT 76000. I TOOK IT INTO THE DEALERSHIP THEY SAID NOTHING WAS WRONG. 6 DAYS LATER I HIT THE GAS IT WENT TO THE FLOOR AND MY CAR DID NOT MOVE, UT MY RPM WENT UP TO 5000 +. SATURN REPLACE MY TRANSMISSION AT HALF THE COST. NOW 9000 MILES LATER MY TRANSMISSION HAS BEGUN TO SLIP AGAIN. …

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MY TRANSMISSION BEGAN SLIPPING ON MY SATURN VUE AT 76000. I TOOK IT INTO THE DEALERSHIP THEY SAID NOTHING WAS WRONG. 6 DAYS LATER I HIT THE GAS IT WENT TO THE FLOOR AND MY CAR DID NOT MOVE, UT MY RPM WENT UP TO 5000 +. SATURN REPLACE MY TRANSMISSION AT HALF THE COST. NOW 9000 MILES LATER MY TRANSMISSION HAS BEGUN TO SLIP AGAIN. SATURN SAID NOTHING WAS WRONG A SECOND TIME (4/3/09). *TR

NHTSA ODI #10264032

49,900 miles · Nov 9, 2008
Power TrainService Brakes, Hydraulic

THERE IS A TERRIBLE WHOLE VEHICLE SHUDDER A LOW SPEEDS AND LOW RPM. IT SEEMS LIKE THE TRANSMISSION GOES INTO "LOCK - UP TORQUE CONVERTER" MODE AT TOO LOW RPMS(ABOUT 1000 TO 1200).THIS HAPPENS CONSTANTLY AT LOW SPEEDS AND IS VERY DISTRESSING AND DISTRACTING. YOU HAVE TO STEP DOWN HARDER ON THE ACCELERATOR TO KICK THE TRANSMISSIO…

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THERE IS A TERRIBLE WHOLE VEHICLE SHUDDER A LOW SPEEDS AND LOW RPM. IT SEEMS LIKE THE TRANSMISSION GOES INTO "LOCK - UP TORQUE CONVERTER" MODE AT TOO LOW RPMS(ABOUT 1000 TO 1200).THIS HAPPENS CONSTANTLY AT LOW SPEEDS AND IS VERY DISTRESSING AND DISTRACTING. YOU HAVE TO STEP DOWN HARDER ON THE ACCELERATOR TO KICK THE TRANSMISSION INTO A LOWER GEAR WHICH TENDS TO MAKE THE CAR SPEED UP. THIS IS VERY DISTRESSING AND DISTRACTING AND MUST CAUSE UNDO WEAR AND TEAR ON THE DRIVETRAIN. THERE ARE MANY SATURN VUE (2004) OWNERS NATION WIDE WITH THIS PROBLEM. THIS AND THE WHEEL BEARING AND BRAKE PROBLEMS SHOULD BE NATION WIDE RECALLS. NO WONDER PEOPLE ARE BUYING IMPORTS AT AN INCREDIBLE RATE. *TR

NHTSA ODI #10248061

75,000 miles · Jul 14, 2008
Power Train

I ALSO HAVE THE SAME PROBLEM WITH A 2004 SATURN VUE V-6 FWD. I HAVE SHUDDER PROBLEMS IN THE TRANSMISSION AT LOW SPEED BETWEEN 20-35MPH. I HAVE 75,000 MILES AND HAVE HAD THIS PROBLEM FOR A WHILE. *TR

NHTSA ODI #10234163

102,750 miles · Jul 8, 2008
Power Train

ON NOVEMBER 7, 2005 I PURCHASED A USED 2004 SATURN VUE FROM A LOCAL SATURN DEALER. ON DECEMBER 15, 2006 I TOOK THIS VEHICLE TO THE LOCAL DEALER IN ANSWER TO A TRANSMISSION RECALL NOTICE I RECEIVED IN THE MAIL. AT THIS TIME, THE FOLLOWING THINGS WERE DONE TO REPAIR THE DEFECT: GASKET-C/, COVER ASM, CORE-\COVE, SEALER-TR, ADDITI…

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ON NOVEMBER 7, 2005 I PURCHASED A USED 2004 SATURN VUE FROM A LOCAL SATURN DEALER. ON DECEMBER 15, 2006 I TOOK THIS VEHICLE TO THE LOCAL DEALER IN ANSWER TO A TRANSMISSION RECALL NOTICE I RECEIVED IN THE MAIL. AT THIS TIME, THE FOLLOWING THINGS WERE DONE TO REPAIR THE DEFECT: GASKET-C/, COVER ASM, CORE-\COVE, SEALER-TR, ADDITIVE, PLUG-TRAN, FLUID-A/T, CONVERTER, CORE-CONV, FLUID-A/T. THESE REPAIRS CONSTITUTED 1/2 OF THE TRANSMISSION AND WERE COMPLETED UNDER WARRANTY. 102,000 MILES LATER, ON 6/17/2008 I RETURNED TO THE DEALER BECAUSE MY VEHICLE WAS AGAIN SHOWING SIGNS OF THE SAME DISORDER. AT THIS TIME WE WERE INFORMED THAT IT WOULD COST $6000 TO REPLACE A FULL TRANSMISSION AND THAT THERE WAS NO WARRANTY TO COVER THIS REPAIR. WE ARE QUITE UPSET THAT WE ARE STUCK WITH A DESIGN DEFECTIVE TRANSMISSION WITH NO RECOURSE BUT TO EITHER PAY FOR REPAIRS WHICH WE HAVE NO MONEY TO PAY, OR KEEP THE VEHICLE AND PAY $8000 IN FINANCE CHARGES FOR A CAR THAT CAN'T BE USED SAFELY, OR LET THE CAR GO TO THE FINANCE COMPANY IN A REPOSSESSION AND WRECK OUR CREDIT FOR 7 YEARS. WE WERE OFFERED A 50/50 DEAL FROM THE DEALERSHIP AFTER WE COMPLAINED, HOWEVER, WE DO NOT HAVE $3000 EITHER. WE FEEL THAT THIS TRANSMISSION DEFECT SHOULD BE REPAIRED FREE OF CHARGE EACH AND EVERY TIME IT BREAKS DOWN OR THAT WE SHOULD BE REIMBURSED $8000 TO WIPE OUT OUR DEBT ON THIS DEFECTIVE VEHICLE AND WE'D BE WILLING TO CALL IT SQUARE. OUR ON-LINE RESEARCH SHOWS THAT THIS TRANSMISSION (VTI) HAS BEEN A PROBLEM FOR EVERYONE WHO PURCHASED THIS MODEL CAR. SOME HAVE HAD TO HAVE THEIR TRANSMISSIONS FIXED OVER AND OVER AND OVER. WE ALSO LEARNED THAT THEY DO NOT MAKE THESE TRANSMISSIONS ANYMORE. WE ARE VERY UPSET!!! *TR

NHTSA ODI #10233486

124,072 miles · Jun 18, 2008
Electrical SystemPower TrainSuspensionCrash

PROBLEM 1: MY 2004 SATURN AWD V6 SATURN VUE HAS DEVELOPED A "SHUDDER" IN THE DRIVE TRAIN THAT'S PREVALENT IN THE 20 -25 AND 30-35MPH RANGE UNDER MODERATE ACCELERATION OR COASTING. HOOKED UP TO A CODE READER, NO CODES APPEAR; HOWEVER, THE TORQUE CONVERTER IS SLIPPING AS IT DISPLAYS A READ OUT OF OVER 8,000 RPM'S WHEN THIS OCCURS…

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

NHTSA ODI #10231535

72,000 miles · Jun 16, 2008
Power Train

MY 2004 SATURN FWD V6 SATURN VUE HAS DEVELOPED A "SHUDDER" IN THE DRIVE TRAIN THAT'S PREVALENT IN THE 20 -25 AND 30-35MPH RANGE UNDER MODERATE ACCELERATION OR COASTING. IT HAS NEVER LOST TRACTION TO THE ROAD. THE VEHICLE 75 THOUSAND MILES WHEN THIS STARTED. THE FREQUENCY OF OCCURRENCE IS DIFFICULT TO PREDICT BUT SEEMS TO BE HAPP…

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

NHTSA ODI #10231195

51,000 miles · May 21, 2008
Power Train

OUR 2004 SATURN FWD V6 SATURN VUE HAS DEVELOPED A "SHUDDER" IN THE DRIVE TRAIN THAT'S PREVALENT IN THE 30-35MPH RANGE UNDER MODERATE ACCELERATION. IT IS AKIN TO A TRANSMISSION SLIPPAGE ALTHOUGH WE'VE NEVER LOST TRACTION TO THE ROAD. THE VEHICLE PRESENTLY HAS BETWEEN 50 AND 55 THOUSAND MILES. THE FREQUENCY OF OCCURRENCE IS DI…

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OUR 2004 SATURN FWD V6 SATURN VUE HAS DEVELOPED A "SHUDDER" IN THE DRIVE TRAIN THAT'S PREVALENT IN THE 30-35MPH RANGE UNDER MODERATE ACCELERATION. IT IS AKIN TO A TRANSMISSION SLIPPAGE ALTHOUGH WE'VE NEVER LOST TRACTION TO THE ROAD. THE VEHICLE PRESENTLY HAS BETWEEN 50 AND 55 THOUSAND MILES. THE FREQUENCY OF OCCURRENCE IS DIFFICULT TO PREDICT BUT SEEMS TO BE HAPPENING MORE OFTEN AS WE PUT ON MORE MILES. WE HAVE ADDRESSED THE ISSUE TO OUR LOCAL SATURN DEALERSHIP AND THEY HAVE LOOKED INTO THE PROBLEM HOWEVER HAVE FOUND NOTHING IN THE ONBOARD DIAGNOSTICS THAT WOULD REVEAL ANY FAILURES. THEY KEPT THE CAR OVERNIGHT AND DROVE IT NUMEROUS TIMES BUT COULD NOT REPRODUCE THE PROBLEM. THEY HAVE BEEN AS HELPFUL AS POSSIBLE BUT TO NO AVAIL. OUR CONCERN IS THE ISSUE, WHICH CERTAINLY SEEMS TRANSMISSION RELATED, MAY PRESENT ITSELF AT A BAD TIME AND COULD POSSIBLY CAUSE LOSS OF TRACTION AT A CRUCIAL TIME AND LEAVE US (MY WIFE MAINLY DRIVES THE VEHICLE) IN A VULNERABLE POSITION. HOWEVER, UNTIL THE DEALERSHIP WITNESSES THE PROBLEM THEY HAVE NO OBLIGATION TO DO ANYTHING. CAN THE NHTSA BRING THIS TO THE ATTENTION OF GM AND SATURN? AGAIN IT IS A 2004 SATURN VUE WITH THE V6 FWD CONFIGURATION. *TR

NHTSA ODI #10228561

Official recalls

2

14V490000 · Electrical System:ignition

Aug 8, 2014

General Motors LLC (GM) is recalling certain model year 2002-2004 Saturn Vue vehicles manufactured September 11, 2001, to April 6, 2004. In the affected vehicles, it may be possible for the key to be removed from the ignition when the ignition is not in the "Off" position.

Consequence & remedy

Consequence: If the key can be removed from the ignition when the ignition is not in the "off" position, the vehicle could roll away: (a) for an automatic transmission, if the transmission is not in the "Park" position; or (b) for a manual transmission, if the parking brake is not engaged and the transmission is not in the "Reverse" position. This potential for rollaway increases the risk for a crash and occupant or pedestrian injuries.

Remedy: GM will notify owners, and dealers will inspect the vehicle to see if the key can be pulled out when the ignition is off. If it can, dealers will replace the ignition cylinder and keys, free of charge. The recall began in October 2014. Owners may contact Saturn customer service at 1-800-553-6000. GM's number for this recall is 14506. Note: Until a vehicle has been remedied, owners and operators are advised that when exiting, to be sure that the vehicle is in "Park," or in the case of a manual transmission, that the vehicle is in the "Reverse" position and the parking brake is engaged.

03V519000 · Equipment:other:labels

Dec 19, 2003

CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.5L V6 (L66) ENGINES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 120, "TIRE SELECTION AND RIMS FOR VEHICLES OTHER THAN PASSENGER CARS." THE FRONT AND REAR WHEEL RIM SIZE SPECIFICATIONS ON THE TIRE/CERTIFICATION LABEL ARE NOT CORRECT. THE PRINTED WHEEL RIM DESIGNATION SPECIFIED A 16-INCH WHEEL WHEN A 17-INCH WHEEL DESIGNATION WAS REQUIRED.

Consequence & remedy

Consequence: IF THE WHEEL RIM SIZE IS INCORRECTLY PRINTED ON A TIRE/CERTIFICATION LABEL, A SERVICE TECHNICIAN WHO SOLELY USES THE TIRE/CERTIFICATION LABEL FOR SERVICE INFORMATION MAY ATTEMPT TO REPLACE A DAMAGED WHEEL WITH AN INCORRECT WHEEL.

Remedy: OWNERS WILL BE PROVIDED WITH A CORRECTED LABEL AND INSTALLATION INSTRUCTIONS. OWNER NOTIFICATION BEGAN ON DECEMBER 15, 2003. OWNERS SHOULD CONTACT SATURN AT 1-800-553-6000.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

PE04052 · Rear Suspension Toe Control Link

Opened Jul 22, 2004 · Closed Nov 1, 2004

Status: closed (inferred from source dates) · Suspension; Suspension:rear

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.

Additional source detail variants (2)

Suspension

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.

Suspension:rear

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.