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2004 Saturn Vue

Owner reports · Recalls · Investigations

Similar to other model years

Owner complaints for the 2004 Saturn Vue do not stand out strongly from the model-year median of 276.

About this comparison →

When problems were reported

Mileage at the reported incident

237 reports with mileage · 39 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Power Train. Review the 93 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 78 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Suspension. Review the 33 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

23 crash reports5 fire reports15 injury reports

Electrical System complaints

78 reports
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60,000 miles · Apr 24, 2014
Electrical System

TL* THE CONTACT OWNS A 2004 SATURN VUE. THE CONTACT STATED THAT HE WAS ABLE TO REMOVE THE KEY FROM THE IGNITION WHILE THE VEHICLE WAS NOT IN PARK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 100,000.

NHTSA ODI #10584670

170,000 miles · Apr 2, 2014
Electrical System

I HAVE A 2004 SATURN VUE WITH AN IGNITION SWITCH THAT ALLOWS THE KEY TO BE REMOVED AT ANY TIME, IN ANY POSITION, WHETHER THE ENGINE IS RUNNING OR NOT. WITH THE ENGINE RUNNING, THE KEY CAN BE REMOVED, CREATING THE POTENTIAL TO NOT BE ABLE TO SHUT OFF THE ENGINE. WITH THE RECENT RECALLS AND INJURIES INVOLVING OTHER SATURN VEHICLES…

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I HAVE A 2004 SATURN VUE WITH AN IGNITION SWITCH THAT ALLOWS THE KEY TO BE REMOVED AT ANY TIME, IN ANY POSITION, WHETHER THE ENGINE IS RUNNING OR NOT. WITH THE ENGINE RUNNING, THE KEY CAN BE REMOVED, CREATING THE POTENTIAL TO NOT BE ABLE TO SHUT OFF THE ENGINE. WITH THE RECENT RECALLS AND INJURIES INVOLVING OTHER SATURN VEHICLES MADE AT THE SAME TIME, I BELIEVE THIS SITUATION NEEDS TO BE INVESTIGATED...UPDATED 06/09/14 *BF UPDATED 06/10/2014 *JS *TR

NHTSA ODI #10576728

Mileage unknown · Mar 4, 2014
Electrical System

IGNITION KEY LOCK HAS BEEN REPLACED/REPAIRED 5 TIMES. ONCE UNDER WARRANTY. WHEN IT FAILS I CAN REMOVE THE KEY, WHILE DRIVING, BUT WHEN I TURN OFF THE CAR, I CANNOT TURN IT ONCE THE KEY IS INSERTED AGAIN. THIS MAKES IT IMPOSSIBLE TO RE-START THE VEHICLE. I WAS SURE MY CAR WOULD BE ON THE LIST OF RECENT RECALLS, BUT IT IS NOT. CAN…

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IGNITION KEY LOCK HAS BEEN REPLACED/REPAIRED 5 TIMES. ONCE UNDER WARRANTY. WHEN IT FAILS I CAN REMOVE THE KEY, WHILE DRIVING, BUT WHEN I TURN OFF THE CAR, I CANNOT TURN IT ONCE THE KEY IS INSERTED AGAIN. THIS MAKES IT IMPOSSIBLE TO RE-START THE VEHICLE. I WAS SURE MY CAR WOULD BE ON THE LIST OF RECENT RECALLS, BUT IT IS NOT. CAN YOU HELP US? I HAVE MANY OF THE BILLS TO HELP MY CASE. ..UPDATED 04-16-14 *BF UPDATED 8/23/2017*CN

NHTSA ODI #10583806

197,000 miles · Feb 5, 2013
Electrical System

AFTER DRIVING TO WORK I PARKED MY 2004 SATURN VUE AND REACHED FOR THE KEYS TO TURN OFF THE ENGINE. WHEN I TOUCHED THE KEY IT FELL OUT OF THE IGNITION SWITCH WITH THE ENGINE STILL RUNNING. WHEN I INVESTIGATED FURTHER, I FOUND I WAS ABLE TO INSERT AND REMOVE THE KEY REPEATEDLY AND WITHOUT FORCE WHILE THE ENGINE WAS RUNNING AND THE…

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AFTER DRIVING TO WORK I PARKED MY 2004 SATURN VUE AND REACHED FOR THE KEYS TO TURN OFF THE ENGINE. WHEN I TOUCHED THE KEY IT FELL OUT OF THE IGNITION SWITCH WITH THE ENGINE STILL RUNNING. WHEN I INVESTIGATED FURTHER, I FOUND I WAS ABLE TO INSERT AND REMOVE THE KEY REPEATEDLY AND WITHOUT FORCE WHILE THE ENGINE WAS RUNNING AND THE IGNITION SWITCH WAS IN THE RUN POSITION. I SHOT A VIDEO OF THIS WHICH IS VIEWABLE AT HTTP://YOUTU.BE/RVEMLYQXPP8&FEATURE=YOUTU.BE. *TR

NHTSA ODI #10496434

Mileage unknown · Oct 1, 2011
Electrical System

ERRATIC OCCURRENCE OF AIR CONDITIONING BLOWING HOT OR WARM SOMETIMES AT OUTSIDE TEMP RANGE 82-87 F. COMPRESSOR HAS BEEN REPLACED SEVERAL TIMES AS WELL AS RECHARGED WITH FREON. WORKING WELL TODAY AND HAD IT CHECKED BY AN AUTOMOTIVE BUSINESS SEVERAL TIMES IN ADDITION TO ORIGINAL REPAIRS PERFORMED BY SATURN DEALERSHIP BEFORE SATU…

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ERRATIC OCCURRENCE OF AIR CONDITIONING BLOWING HOT OR WARM SOMETIMES AT OUTSIDE TEMP RANGE 82-87 F. COMPRESSOR HAS BEEN REPLACED SEVERAL TIMES AS WELL AS RECHARGED WITH FREON. WORKING WELL TODAY AND HAD IT CHECKED BY AN AUTOMOTIVE BUSINESS SEVERAL TIMES IN ADDITION TO ORIGINAL REPAIRS PERFORMED BY SATURN DEALERSHIP BEFORE SATURN WENT OUT OF BUSINESS. PROBLEM HAS BEEN GOING ON FOR SEVERAL YEARS NOW. THIS IS A SATURN VUE REDLINE 2004 WITH THIS ISSUE. NO ONE HAS FIXED THIS GM OR INDEPENDENT DEALERS. SEEMS TO BE RELATED TO MOTOR RPM WITH GREATER LIKELIHOOD OF MALFUNCTIONING AT FREEWAY SPEEDS 60-65 MPH AND MORE LIKELY TO OPERATE CORRECTLY WHEN THE ENGINE IS IDLING. ALSO, SOMETIMES THE ENGINE WILL NOT START IMMEDIATELY AND ACTS IF IT GAS FLOODED OR GAS STARVED. ENGINE TURNS OVER BUT DOES NOT START. COMPUTER HAS BEEN CHECKED RECENTLY AND THERE ARE NO ABNORMAL COMPUTER CODES. ON ONE OCCASION, ENGINE RAN AS THOUGH IT WAS TWO CYCLING AND DID NOT RUN NORMAL UNTIL THE IGNITION WAS SHUT OFF AND TURNED ON AGAIN. *TR

NHTSA ODI #10428146

76,000 miles · Oct 25, 2010
Electrical System

WENT TO USE HORN TO WARN ANOTHER VEHICLE THAT THEY WERE SWAYING INTO MY LANE AND WHEN DID SO HORN KEPT GOING OFF AND WOULD NOT DISENGAGE. HAD TO PULL OFF ROAD AND WAS ABLE TO PULL HORN RELAY IN ORDER TO GET HORN TO STOP BEFORE BURNING IT OUT. DUE TO LOCATION OF HORN SWITCH (INSIDE AIRBAG) THE APPROXIMATE COST FOR WHAT WOULD AP…

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WENT TO USE HORN TO WARN ANOTHER VEHICLE THAT THEY WERE SWAYING INTO MY LANE AND WHEN DID SO HORN KEPT GOING OFF AND WOULD NOT DISENGAGE. HAD TO PULL OFF ROAD AND WAS ABLE TO PULL HORN RELAY IN ORDER TO GET HORN TO STOP BEFORE BURNING IT OUT. DUE TO LOCATION OF HORN SWITCH (INSIDE AIRBAG) THE APPROXIMATE COST FOR WHAT WOULD APPEAR TO BE AN EASY FIX COULD COST UPWARDS OF $700. OUTRAGEOUS! NOW DUE TO HIGH COST VEHICLE WILL BE WITHOUT AN IMPORTANT SAFETY FEATURE....A HORN. RECALL SHOULD BE ISSUED. *TR

NHTSA ODI #10362239

48,000 miles · Apr 29, 2010
Electrical SystemFire

TL* THE CONTACT OWNS A 2004 SATURN VUE. THE CONTACT STATED THAT THE VEHICLE HORN ENGAGED WITHOUT DRIVER INTENT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND WAS INFORMED THAT THE HORN MODULE HAD FAILED AND BURNED A HOLE THROUGH THE SAFETY AIR BAG. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES W…

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TL* THE CONTACT OWNS A 2004 SATURN VUE. THE CONTACT STATED THAT THE VEHICLE HORN ENGAGED WITHOUT DRIVER INTENT. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING AND WAS INFORMED THAT THE HORN MODULE HAD FAILED AND BURNED A HOLE THROUGH THE SAFETY AIR BAG. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 48,000. UPDATED 06/25/10. *LJ UPDATED 09/07/10*JB

NHTSA ODI #10328024

72,669 miles · Apr 2, 2010
Electrical System

FOR THE LAST FEW YEARS I HAVE HAD ISSUES WITH THE POWER LOCKS IN MY 2004 SATURN VIEW WHERE THE UNLOCK BUTTON DID NOT WORK ON RANDOM OCCASIONS. IT THEN SEEMED THAT IF IT HAD RAINED THIS IS WHEN THE PROBLEM WOULD OCCUR. IT HAS SINCE BECOME A CHRONIC ISSUE MAKING IT IMPOSSIBLE FOR ME TO USE MY DOOR LOCKS FOR UNLOCKING WHETHER WIT…

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FOR THE LAST FEW YEARS I HAVE HAD ISSUES WITH THE POWER LOCKS IN MY 2004 SATURN VIEW WHERE THE UNLOCK BUTTON DID NOT WORK ON RANDOM OCCASIONS. IT THEN SEEMED THAT IF IT HAD RAINED THIS IS WHEN THE PROBLEM WOULD OCCUR. IT HAS SINCE BECOME A CHRONIC ISSUE MAKING IT IMPOSSIBLE FOR ME TO USE MY DOOR LOCKS FOR UNLOCKING WHETHER WITH THE REMOTE OR THE BUTTON. THIS MORNING THE LOCKS UNLOCKED THEMSELVSE AND CONTINUED TO ATTEMPT UNLOCKING FOR THE ENTIRE HOUR LONG DRIVE AT RANDOM INTERVALS. I HAVE HAD OTHER ELECTRICAL ISSUES AS WELL WITH THIS VEHICLE AND HAVE GOTTEN NO WHERE WITH INQUIRES TO SATURN AS TO THE ISSUE. SINCE PURCHASE THE REAR WIPER WORKS WHEN IT FEELS LIKE IT AND A COUPLE OF MONTHS AGO MY HORN BEGAN TO BLARE WHILE PARKED IN THE DRIVEWAY ALL BY ITSELF. THE REMEDY FOR THE HORN WAS TO REMOVE THE RELAY AS THE MECHANIC I DEAL WITH DID NOT HAVE THE CODE TO DETERMINE THE ACTUAL ISSUE. I CAN ONLY IMAGINE THE COST I WILL INCUR TO RECTIFY THESE ISSUES, ESPECIALLY IN LIGHT OF THE FACT THAT SATURN NO LONGER OFFICIALLY EXISTS.

NHTSA ODI #10323453

107,000 miles · Apr 2, 2009
Electrical SystemEngine And Engine Cooling

REPEATED FAILURE OF IGNITION CONTROL MODULE/COIL PACK ON 2004 VUE 2.2 ECOTEC MOTOR CAUSED DAMAGE TO CATALYTIC CONVERTER AND O2 SENSOR JANUARY 6, 2009 THEN AGAIN MARCH 31, 2009. *TR

NHTSA ODI #10263982

56,000 miles · Sep 7, 2008
Electrical System

A 2004 SATURN VUE IS HAVING IGNITION PROBLEM. WE HAVE YET TO REPLACE THE IGNITION DUE TO TRICKS TO CAUSE THE IGNITION TO RELEASE AND START THE VEHICLE. I FULLY EXPECT THIS INCONVENIENCE TO BECOME A MAJOR PROBLEM AT SOME POINT DUE TO THE POOR QUALITY MATERIALS USED TO PRODUCE THE IGNITION SWITCH. SHOULD THIS STRAND US, THE TOWING…

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A 2004 SATURN VUE IS HAVING IGNITION PROBLEM. WE HAVE YET TO REPLACE THE IGNITION DUE TO TRICKS TO CAUSE THE IGNITION TO RELEASE AND START THE VEHICLE. I FULLY EXPECT THIS INCONVENIENCE TO BECOME A MAJOR PROBLEM AT SOME POINT DUE TO THE POOR QUALITY MATERIALS USED TO PRODUCE THE IGNITION SWITCH. SHOULD THIS STRAND US, THE TOWING FEE WILL BE $75 PLUS A MINIMUM OF $400 FOR THE MECHANIC AND PARTS. I HAVE EXPERIENCED THIS PROBLEM WITH ANOTHER GENERAL MOTORS PRODUCT AND HAD A CUSTOM PART MADE TO SOLVE THE PROBLEM. GM SHOULD BE THE ONE PRODUCING A QUALITY REPLACEMENT PART AND ISSUING A RECALL INSTEAD OF GOUGING CONSUMERS ESPECIALLY WITH THEIR SALES PLUNGE OF LATE. THEY DON'T NEED ANOTHER HIT ON THEIR QUALITY PERCEPTION. *TR.

NHTSA ODI #10241219

Official recalls

2

14V490000 · Electrical System:ignition

Aug 8, 2014

General Motors LLC (GM) is recalling certain model year 2002-2004 Saturn Vue vehicles manufactured September 11, 2001, to April 6, 2004. In the affected vehicles, it may be possible for the key to be removed from the ignition when the ignition is not in the "Off" position.

Consequence & remedy

Consequence: If the key can be removed from the ignition when the ignition is not in the "off" position, the vehicle could roll away: (a) for an automatic transmission, if the transmission is not in the "Park" position; or (b) for a manual transmission, if the parking brake is not engaged and the transmission is not in the "Reverse" position. This potential for rollaway increases the risk for a crash and occupant or pedestrian injuries.

Remedy: GM will notify owners, and dealers will inspect the vehicle to see if the key can be pulled out when the ignition is off. If it can, dealers will replace the ignition cylinder and keys, free of charge. The recall began in October 2014. Owners may contact Saturn customer service at 1-800-553-6000. GM's number for this recall is 14506. Note: Until a vehicle has been remedied, owners and operators are advised that when exiting, to be sure that the vehicle is in "Park," or in the case of a manual transmission, that the vehicle is in the "Reverse" position and the parking brake is engaged.

03V519000 · Equipment:other:labels

Dec 19, 2003

CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 3.5L V6 (L66) ENGINES FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 120, "TIRE SELECTION AND RIMS FOR VEHICLES OTHER THAN PASSENGER CARS." THE FRONT AND REAR WHEEL RIM SIZE SPECIFICATIONS ON THE TIRE/CERTIFICATION LABEL ARE NOT CORRECT. THE PRINTED WHEEL RIM DESIGNATION SPECIFIED A 16-INCH WHEEL WHEN A 17-INCH WHEEL DESIGNATION WAS REQUIRED.

Consequence & remedy

Consequence: IF THE WHEEL RIM SIZE IS INCORRECTLY PRINTED ON A TIRE/CERTIFICATION LABEL, A SERVICE TECHNICIAN WHO SOLELY USES THE TIRE/CERTIFICATION LABEL FOR SERVICE INFORMATION MAY ATTEMPT TO REPLACE A DAMAGED WHEEL WITH AN INCORRECT WHEEL.

Remedy: OWNERS WILL BE PROVIDED WITH A CORRECTED LABEL AND INSTALLATION INSTRUCTIONS. OWNER NOTIFICATION BEGAN ON DECEMBER 15, 2003. OWNERS SHOULD CONTACT SATURN AT 1-800-553-6000.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

1

PE04052 · Rear Suspension Toe Control Link

Opened Jul 22, 2004 · Closed Nov 1, 2004

Status: closed (inferred from source dates) · Suspension; Suspension:rear

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.

Additional source detail variants (2)

Suspension

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.

Suspension:rear

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.