← New search

2003 Saturn Vue

Owner reports · Recalls · Investigations

More warning signs than most Vue years

Owner complaints for the 2003 Saturn Vue are substantially higher than the model-year median of 276.

About this comparison →

When problems were reported

Mileage at the reported incident

482 reports with mileage · 140 unknown

NHTSA’s mileage field refers to the reported incident, not necessarily the filing date. This shows report counts, not the likelihood of a failure.

What to inspect

Issues worth paying extra attention to based on owner reports.

  • Power Train. Review the 316 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Electrical System. Review the 124 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →
  • Engine And Engine Cooling. Review the 62 owner reports in this category and discuss these concerns during a pre-purchase inspection. Read reports →

NHTSA owner reports · September 18, 2026 snapshot.

29 crash reports9 fire reports20 injury reports

Power Train complaints

316 reports
Clear category filter
10,600 miles · Jun 28, 2004
Power Train

2003 VUE AWD VTI 4-CYL  TRANSMISSION FAILED AT 10,229 MILES, DEALERSHIP REPAIRED. TRANSMISSION MAKES METALLIC RUBBING NOISE WHENEVER CAR IS DRIVEN FOR MORE THAN 10 MINUETS. ONLY HAPPENS ONCE CAR IS WARM. DEALERSHIP LOOKED AT IT AND SAID THEY ADDED SPECIAL FLUIDS WHICH TOOK CARE OF PROBLEM FOR 8,000 MILES. NOISE IS BACK.…

Read full complaint

2003 VUE AWD VTI 4-CYL  TRANSMISSION FAILED AT 10,229 MILES, DEALERSHIP REPAIRED. TRANSMISSION MAKES METALLIC RUBBING NOISE WHENEVER CAR IS DRIVEN FOR MORE THAN 10 MINUETS. ONLY HAPPENS ONCE CAR IS WARM. DEALERSHIP LOOKED AT IT AND SAID THEY ADDED SPECIAL FLUIDS WHICH TOOK CARE OF PROBLEM FOR 8,000 MILES. NOISE IS BACK. *AK

NHTSA ODI #10078944

26,000 miles · Jun 19, 2004
Power Train

MY 2003 SATURN VUE LOSES POWER SUDDENLY WITH NO WARNING. A "REDUCED POWER" WARNING LIGHT GOES ON AND "SERVICE ENGINE SOON" WARNING GOES ON AT THE SAME TIME. SUDDENLY YOU HAVE NO POWER. IT HAS HAPPENED TO ME ON THE FREEWAY AND IT IS REALLY FRIGHTENING AND DANGEROUS. I'M AFRAID IT'S GOING TO CAUSE AN ACCIDENT. THE CAR HAS BEEN IN …

Read full complaint

MY 2003 SATURN VUE LOSES POWER SUDDENLY WITH NO WARNING. A "REDUCED POWER" WARNING LIGHT GOES ON AND "SERVICE ENGINE SOON" WARNING GOES ON AT THE SAME TIME. SUDDENLY YOU HAVE NO POWER. IT HAS HAPPENED TO ME ON THE FREEWAY AND IT IS REALLY FRIGHTENING AND DANGEROUS. I'M AFRAID IT'S GOING TO CAUSE AN ACCIDENT. THE CAR HAS BEEN IN THE SHOP 4 TIMES FOR THIS SAME PROBLEM AND IT'S STILL DOING THE SAME THING. ALSO, THE "TRACHION CONTROL" WILL GO ON WHEN IT SHOULDN'T AND YOU LOSE CONTROL OF THE CAR. *AK

NHTSA ODI #10078475

2,500 miles · Jun 10, 2004
Power Train

WHEN ACCELERATING FROM A STOPPED POSITION, THE VEHICLE LOSES POWER AND STALLS FOR A FEW SECONDS BEFORE POWER IS RESTORED AND THE VEHICLE ACCELERATES. THIS FAILURE HAS ALMOST CAUSED SEVERAL REAR END COLLISIONS. THE DEALERSHIP TEST DROVE THE VEHICLE BUT WAS UNABLE TO IDENTIFY THE PROBLEM BUT PERFORMED THE REPAIRS IN THE TSB 03-07-…

Read full complaint

WHEN ACCELERATING FROM A STOPPED POSITION, THE VEHICLE LOSES POWER AND STALLS FOR A FEW SECONDS BEFORE POWER IS RESTORED AND THE VEHICLE ACCELERATES. THIS FAILURE HAS ALMOST CAUSED SEVERAL REAR END COLLISIONS. THE DEALERSHIP TEST DROVE THE VEHICLE BUT WAS UNABLE TO IDENTIFY THE PROBLEM BUT PERFORMED THE REPAIRS IN THE TSB 03-07-300-051 TWICE. THE PROBLEM STILL EXIST. NOW, THE DEALERSHIP IS INDICATING THAT THE ENTIRE TRANSMISSION MAY HAVE TO BE REPLACED.*AK

NHTSA ODI #10076045

3,000 miles · Jun 4, 2004
Power Train

WHILE DRIVING 45 MPH TRANSMISSION SLIPPED WHILE SHIFTING FROM SECOND TO THIRD GEAR. ALSO, THERE WAS HESITATION, AND THE RPM'S WENT UP. DEALER REPLACED A SENSOR ON THE TRANSMISSION, BUT PROBLEM RECURRED. *AK *NM

NHTSA ODI #10058028

34,297 miles · May 8, 2004
Power Train

NORMAL DRIVE ABOUT 45 MPH ON 4 LANE HIGHWAY. WITH NO NOTICE THE TRANSMISSION SEEMED TO DISENGAGE. WE HAD POWER AND STEPPING ON THE GAS MADE PLENTY OF REVE BUT WE WERE NOT GOING ANYWHERE. LUCKILY THE CAR HAD ENOUGH MOMENTUM TO GET TO THE SIDE OF THE ROAD. NO ACCIDENTS TODAY, BUT IF I HAD BEEN ON MY WAY TO WORK USING THE WASHI…

Read full complaint

NORMAL DRIVE ABOUT 45 MPH ON 4 LANE HIGHWAY. WITH NO NOTICE THE TRANSMISSION SEEMED TO DISENGAGE. WE HAD POWER AND STEPPING ON THE GAS MADE PLENTY OF REVE BUT WE WERE NOT GOING ANYWHERE. LUCKILY THE CAR HAD ENOUGH MOMENTUM TO GET TO THE SIDE OF THE ROAD. NO ACCIDENTS TODAY, BUT IF I HAD BEEN ON MY WAY TO WORK USING THE WASHINGTON DC CAPITAL BELTWAY WE MAY NOT HAVE BEEN SO LUCKY.*AK

NHTSA ODI #10068513

Mileage unknown · May 1, 2004
Power Train

I RECENTLY PURCHASED A 2003 SATURN VUE. UNFORTUNATELY SHORTLY THERE AFTER I HEARD ABOUT PROBLEMS WITH THEIR CTV OR VTI AUTOMATIC TRANSMISSIONS. THIS TRANSMISSION DEVELOPED BY HONDA USES A DRIVE BELT THROUGH PULLEYS FOR ITS OPERATION. IF THIS BELT FAILS THE TRANSMISSION WILL NOT FUNCTION AT ALL, BECAUSE THE DRIVE SYSTEM STOPS.OBV…

Read full complaint

I RECENTLY PURCHASED A 2003 SATURN VUE. UNFORTUNATELY SHORTLY THERE AFTER I HEARD ABOUT PROBLEMS WITH THEIR CTV OR VTI AUTOMATIC TRANSMISSIONS. THIS TRANSMISSION DEVELOPED BY HONDA USES A DRIVE BELT THROUGH PULLEYS FOR ITS OPERATION. IF THIS BELT FAILS THE TRANSMISSION WILL NOT FUNCTION AT ALL, BECAUSE THE DRIVE SYSTEM STOPS.OBVIOUSLY THIS IS A VERY SERIOUS SAFETY ISSUE IF THE BELT SNAPS YOUR CAR COMES TO A COMPLETE STOP.WHETHER CITY OR HIGHEWAY DRIVING ITS A DANGEROUS THING. ITS UNSETTLING AND AT THIS POINT I FEEL UNSAFE DRIVING THE CAR. SATURN WAS CONCERNED ENOUGH TO HALT PRODUCTION OF THIS TRANSMISSION UNTIL IT WAS REMEDIED.SATURN HAS EXTENDED THE WARRANTY ON THIS TRANSMISSION WHICH IS A NICE GESTURE BUT THE FACT IS I KNOW LONGER FEEL SAFE DRIVING THIS VEHICLE WITH MY CHILDREN IN IT AND I THINK IF THEY HAVE FOUND AWAY TO FIX THIS PROBLEM AND IT WAS SERIOUS ENOUGH FOR THEM TO STOP PRODUCTION TILL THEY FOUND IT, WELL THEN THIS SITUATION DEMANDS A RECALLL SO EVERYONE CAN BENEFIT ALL 82,000 OF US AND NOT HAVE TO WORRY ABOUT THERE VEHICLES COMING TO A DEAD STOP WHILE ON THE HIGHWAY.THIS PROBLEM WHICH HAS BEEN REPORTED IN THE NY TIMES AND NY NEWSDAY AS I WILL SHOW YOU THE NEWSDAY STORY. NY NEWSDAY APRIL 30, 2004 SATURN TRANSMISSION FIX GENERAL MOTORS SAYS IT HAS FIXED PROBLEMS WITH THE CONTINUOUSLY VARIABLE TRANSMISSION IT USES IN THE SATURN ION AND VUE AND IS OFFERING AN EXTENDED WARRANTY TO EASE BUYERS' FEARS -- FROM THREE YEARS/36,000 MILES TO FIVE YEARS/75,000 MILES. GM YANKED THE FUEL-SAVING GEARBOX FROM PRODUCTION IN JANUARY BECAUSE OF DURABILITY PROBLEMS WITH THE STEEL BELT INSIDE THE GEARBOX THAT CONNECTS TO PULLEYS. INSTALLATION OF THE CVT RESUMED IN MARCH ON THE ION COUPE AND SHOULD RESUME IN MAY WITH THE VUE SUV. THE NEW WARRANTY COVERS ALL CVT-EQUIPPED SATURNS PRODUCED SINCE THE SUMMER OF 2002, A TOTAL OF ABOUT 82,000.*AK

NHTSA ODI #10068159

1,800 miles · Apr 16, 2004
Electrical SystemPower TrainSteering

I HAVE HAD MY 2003 VUE FOR ABOUT 1 1/2 YEARS. IN THAT TIME I HAVE HAD AN UNEXPLAINABLE RATTLE IN THE HEAD LINER, DESIGN FLAW IN THE SUNROOF/MOONROOF, GAS GUAGE SENSOR REPLACED, THERMOSTAT REPLACED, SLIPPING TRANSMISSION, "FLAME OUTS" WHEN TRYING TO START THE ENGINE RESULTING IN FLOODING, "JUMPING" TO THE RIGHT AT ACCELERATION F…

Read full complaint

I HAVE HAD MY 2003 VUE FOR ABOUT 1 1/2 YEARS. IN THAT TIME I HAVE HAD AN UNEXPLAINABLE RATTLE IN THE HEAD LINER, DESIGN FLAW IN THE SUNROOF/MOONROOF, GAS GUAGE SENSOR REPLACED, THERMOSTAT REPLACED, SLIPPING TRANSMISSION, "FLAME OUTS" WHEN TRYING TO START THE ENGINE RESULTING IN FLOODING, "JUMPING" TO THE RIGHT AT ACCELERATION FROM A STOP, HEAT BLOWING OUT OF THE VENTS DURING THE SUMMER WHEN THE FAN IS SHUT OFF AND TEMP IS ON COLD, AND THIS WEEK A DAZZLING DISPLAY OF INDICATOR LIGHTS AND GUAGES AND DASH LIGHTS RANDOMLY TURNING ON AND OFF WITH THE EVENTUAL LOSS OF POWER STEERING. AND I THOUGHT MY TRANSMISSION ISSUES WITH MY TAHOE WERE BAD? WE PURCHASED THE VUE FOR OUR DAUGHTER TO DRIVE WHEN SHE TURNS 16. I FEEL THAT THIS CAR WILL NOT BE SAFE FOR HER TO DRIVE. I AM VERY CONCERNED WITH STORIES I AM HEARING ABOUT THE AIRBAGS FAILING, ABS FAILING, STEERING FAILING. THIS COULD BE FATAL FOR AN INEXPERIENCED DRIVER.*AK

NHTSA ODI #10066289

23,000 miles · Apr 14, 2004
Air BagsPower TrainStructureCrashInjury

AS I WAS DRIVING ON THE HIGHWAY, MY VEHICLE DRIFTED ONTO THE GRASSY SHOULDER. WITHOUT HITTING MY BRAKES, I STEERED BACK ONTO THE ROAD. THE REAR END OF MY VEHICLE FISH-TAILED SLIGHTLY. AS THIS WAS HAPPENING, THE DRIVER'S BACK WHEEL BENT UNDERNEATH THE VEHICLE CAUSING IT TO ROLL OVER, PASSENGER SIDE FIRST, ONTO THE SIDE OF THE HIG…

Read full complaint

AS I WAS DRIVING ON THE HIGHWAY, MY VEHICLE DRIFTED ONTO THE GRASSY SHOULDER. WITHOUT HITTING MY BRAKES, I STEERED BACK ONTO THE ROAD. THE REAR END OF MY VEHICLE FISH-TAILED SLIGHTLY. AS THIS WAS HAPPENING, THE DRIVER'S BACK WHEEL BENT UNDERNEATH THE VEHICLE CAUSING IT TO ROLL OVER, PASSENGER SIDE FIRST, ONTO THE SIDE OF THE HIGHWAY. DURING THE ROLL-OVER, NONE OF MY AIRBAGS DEPLOYED, BOTH DRIVER- SIDE TIRES BLEW, BOTH AXLES BENT, THE TOPS OF THE PASSENGER-SIDE DOORS CRUMPLED, THE PASSENGER-SIDE WINDOWS SHATTERED, AND THE ROOF CRUMPLED LIKE A CRUSHED ALUMINUM CAN. I RECEIVED NUMEROUS INJURIES, INCLUDING NECK/BACK/SHOULDER STRAINS, BROKEN RIBS AND DAMAGE TO MY RIGHT KNEE AND ANKLE.

NHTSA ODI #10066157

37,400 miles · Apr 10, 2004
Power Train

TWICE (JULY/2003 AND APRIL/2004) MY SATURN VUE VTI TRANSMISSION HAS FAILED. IN APRIL, THE TRANSMISSION FAILED IN HIGHWAY DRIVING. WAS MOVING ALONG ABOUT 55 MPH IN MODERATE STATE HIGHWAY TRAFFIC AND THE TRANSMISSION STARTED GRINDING AND VEHICLE LOST ALL POWER. WAS NOT ABLE TO RECOVER ANY POWER. IN 2003, I WAS ABLE TO DROP THE …

Read full complaint

TWICE (JULY/2003 AND APRIL/2004) MY SATURN VUE VTI TRANSMISSION HAS FAILED. IN APRIL, THE TRANSMISSION FAILED IN HIGHWAY DRIVING. WAS MOVING ALONG ABOUT 55 MPH IN MODERATE STATE HIGHWAY TRAFFIC AND THE TRANSMISSION STARTED GRINDING AND VEHICLE LOST ALL POWER. WAS NOT ABLE TO RECOVER ANY POWER. IN 2003, I WAS ABLE TO DROP THE SHIFTER INTO A LOWER GEAR (I) WHICH INCREASED POWER TO THE POINT WHERE I COULD CONTROL VEHICLE. SATURN'S SOLUTION IS TO EXTEND WARRANTY BUT I HAVE REAL CONCERNS.

NHTSA ODI #10065885

6,200 miles · Apr 2, 2004
Power Train

CONTINUOUS PROBLEMS WITH VTI TRANSMISSION. EXPERIENCE A NUMBER OF DIFFERENT PROBLEMS, THE MOST NOTEWORTHY IS AN INTERMITTENT HESITATION, USUALLY WHEN PULLING OUT INTO TRAFFIC. HAS NEARLY CAUSED SEVERAL ACCIDENTS. SATURN DEALERSHIP DOESN'T KNOW WHAT TO DO WITH IT, SATURN CORPORATE LINE IS NO HELP. *JB

NHTSA ODI #10064430

Official recalls

1

14V490000 · Electrical System:ignition

Aug 8, 2014

General Motors LLC (GM) is recalling certain model year 2002-2004 Saturn Vue vehicles manufactured September 11, 2001, to April 6, 2004. In the affected vehicles, it may be possible for the key to be removed from the ignition when the ignition is not in the "Off" position.

Consequence & remedy

Consequence: If the key can be removed from the ignition when the ignition is not in the "off" position, the vehicle could roll away: (a) for an automatic transmission, if the transmission is not in the "Park" position; or (b) for a manual transmission, if the parking brake is not engaged and the transmission is not in the "Reverse" position. This potential for rollaway increases the risk for a crash and occupant or pedestrian injuries.

Remedy: GM will notify owners, and dealers will inspect the vehicle to see if the key can be pulled out when the ignition is off. If it can, dealers will replace the ignition cylinder and keys, free of charge. The recall began in October 2014. Owners may contact Saturn customer service at 1-800-553-6000. GM's number for this recall is 14506. Note: Until a vehicle has been remedied, owners and operators are advised that when exiting, to be sure that the vehicle is in "Park," or in the case of a manual transmission, that the vehicle is in the "Reverse" position and the parking brake is engaged.

Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗

NHTSA investigations

2

PE06006 · Timing Chain Failure

Opened Jan 24, 2006 · Closed Jun 6, 2006

Status: closed (inferred from source dates) · Engine And Engine Cooling

ON DECEMBER 12, 2005, ODI RECEIVED A DEFECT PETITION (DP05-008) REQUESTING THE INVESTIGATION OF TIMING CHAIN FAILURES THAT COULD CAUSE STALLING IN SATURN VEHICLES EQUIPPED WITH THE 2.2L (L61) ENGINE. ODI OPENED PE06-006 ON JANUARY 24, 2006, WITH 24 VEHICLE OWNER COMPLAINTS THAT ALLEGED A BROKEN TIMING CHAIN CAUSED THE VEHICLE TO STOP OPERATING.ON APRIL 12, 2006, ODI RECEIVED INFORMATION FROM GENERAL MOTORS (GM) CONCERNING TIMING CHAIN FAILURES IN APPROXIMATELY 412,000 MODEL YEAR (MY) 2000 THROUGH 2003 SATURN L-SERIES AND ION VEHICLES WITH 2.2L ENGINES. GM'S RESPONSE INCLUDED 1,020 OWNER COMPLAINTS AND FIELD REPORTS CONCERNING TIMING CHAIN FAILURE, INCLUDING 228 THAT ALLEGED THE FAILURE CAUSED THE VEHICLE TO STALL WHILE DRIVING.GM ALSO PROVIDED WARRANTY CLAIM DATA THAT SHOWED 1,902 SUBJECT VEHICLES RECEIVING TIMING CHAIN REPAIRS, INCLUDING 261 WHICH INDICATED THAT A STALL WHILE DRIVING RESULTED FROM THE FAILURE.THE GM COMPLAINTS, FIELD REPORTS AND WARRANTY CLAIMS THAT DID NOT CONTAIN SUFFICIENT INFORMATION TO DETERMINE THAT A STALL WHILE DRIVING OCCURRED WERE PROVIDED IN THE CATEGORY OTHER.GM STATED THAT THE MAJORITY OF THESE INCIDENTS PROBABLY OCCURRED WHILE THE VEHICLES WERE PARKED SINCE THE TIMING CHAIN IS MORE LIKELY TO BREAK DURING HIGH CHAIN LOAD SITUATIONS, SUCH AS ENGINE STARTUP.GM'S DATA SHOWED ELEVATED FAILURE RATES IN APPROXIMATELY 20,500 MY 2001 L-SERIES VEHICLES PRODUCED DURING A FOUR MONTH PERIOD FROM NOVEMBER 2000 THROUGH FEBRUARY 2001.OVER ONE-THIRD OF GM'S TOTAL COMPLAINTS AND FIELD REPORTS (34.3%) AND WARRANTY CLAIMS (38.2%) INVOLVED L-SERIES VEHICLES BUILT DURING THE 4-MONTH PERIOD, WHICH ARE ONLY ABOUT 5% OF SUBJECT VEHICLE PRODUCTION.THE TIMING CHAIN FAILURE RATE IN THE VEHICLES BUILT DURING THIS RANGE IS OVER 10 TIMES GREATER THAN THE REMAINING SUBJECT VEHICLE POPULATION. FOR THE MY 2001 L-SERIES VEHICLES BUILT DURING THE 4-MONTH PERIOD, THE 36-MONTH FAILURE RATE FOR REPAIRS INVOLVING STALL WHILE DRIVING IS SLIGHTLY UNDER ONE PERCENT.HOWEVER, IF THE INCIDENTS CODED AS OTHER ARE ADDED, THE 36-MONTH FAILURE RATE RISES TO NEARLY FIVE PERCENT FOR THOSE VEHICLES.ODI AND GM ARE CONTINUING TO ASSESS THE NUMBER OF COMPLAINTS AND WARRANTY CLAIMS CODED BY GM AS OTHER THAT INVOLVE INCIDENTS OF STALL WHILE DRIVING.GM'S STATISTICAL MODELING OF THE FAILURE DATA INITIALLY CONCLUDED THAT THE FAILURE RATES WERE DECLINING WITH AGE AND MILEAGE FOR ANY SET OF WARRANTY DATA ANALYZED (E.G., STALL WHILE DRIVING, OTHER OR COMBINED).HOWEVER, SUBSEQUENT ANALYSIS SHOWED THAT THE FAILURE RATES ARE INCREASING. BASED ON THE HIGH COMPLAINT AND WARRANTY RATES FOR TIMING CHAIN FAILURE IN THE 4-MONTH PRODUCTION PERIOD FOR THE MY 2001 L-SERIES VEHICLES, THIS INVESTIGATION HAS BEEN UPGRADED TO AN ENGINEERING ANALYSIS TO FURTHER ASSESS THE FREQUENCY OF STALL INCIDENTS DUE TO TIMING CHAIN FAILURES IN THOSE VEHICLES (EA06-009).

PE04052 · Rear Suspension Toe Control Link

Opened Jul 22, 2004 · Closed Nov 1, 2004

Status: closed (inferred from source dates) · Suspension; Suspension:rear

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.

Additional source detail variants (2)

Suspension

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.

Suspension:rear

THE OFFICE OF DEFECTS INVESTIGATION (ODI) OPENED THIS PRELIMINARY EVALUATION TO INVESTIGATE ALLEGATIONS OF REAR SUSPENSION FAILURE IN THE SUBJECT VEHICLES DURING CERTAIN SEVERE DRIVING MANEUVERS.THE INVESTIGATION WAS PROMPTED BY NHTSA-CONDUCTED NCAP DYNAMIC ROLLOVER TEST INCIDENTS INVOLVING MY 2004 SATURN VUE VEHICLES AND ONE CONSUMER COMPLAINT THAT ALLEGED WHEN RECOVERING FROM A ROAD EDGE DEPARTURE, THE LEFT-REAR WHEEL OF A MY 2003 SATURN VUE ?BENT UNDERNEATH THE VEHICLE,? RESULTING IN A ROLLOVER CRASH.ODI ANALYSIS INDICATES THAT REAR SUSPENSION FAILURE DURING THE NCAP TESTS WAS THE RESULT OF WHEEL RIM-PAVEMENT CONTACT TRANSMITTING SIGNIFICANT COMPRESSIVE FORCES TO THE TOE CONTROL LINK, THUS CAUSING IT TO BUCKLE.THIS FAILURE OCCURRED AT LOW SPEED DURING A SEVERE TEST USED TO ASSESS ROLL STABILITY.THE FORCES GENERATED DURING THIS TYPE OF WHEEL-RIM PAVEMENT CONTACT ARE MORE THAN SIX TIMES THE GREATEST FORCES MEASURED DURING GM?S MOST SEVERE VEHICLE DEVELOPMENT AND VALIDATION TESTING.ODI INSPECTION AND ANALYSIS OF CONSUMER COMPLAINT VEHICLES SHOWED THAT DAMAGE TO THE TOE CONTROL LINK APPEARED TO BE THE RESULT OF VEHICLE CRASHES AND DID NOT PRECIPITATE THE CRASHES.TO DATE, ODI IS AWARE OF NO VEHICLE CRASHES OR ROLLOVER INCIDENTS RELATED TO THE ALLEGED DEFECT.ADDITIONALLY, THE MANUFACTURER HAS NOTIFIED THE AGENCY THAT IT IS CONDUCTING A VOLUNTARY CUSTOMER SATISFACTION SERVICE CAMPAIGN TO STRENGTHEN THE REAR SUSPENSION OF THE SUBJECT VEHICLES.A SAFETY-RELATED DEFECT HAS NOT BEEN IDENTIFIED AT THIS TIME AND FURTHER USE OF AGENCY RESOURCES DOES NOT APPEAR TO BE WARRANTED. ACCORDINGLY, THIS INVESTIGATION IS CLOSED. THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST. THE AGENCY WILL TAKE FURTHER ACTION IF WARRANTED BY THE CIRCUMSTANCES.SEE SUMMARY REPORT ATTACHED FOR FURTHER DETAIL.