NHTSA owner reports · September 18, 2026 snapshot.
Suspension complaints
10 reportsClear category filter100,000 miles · Jan 25, 2021
Electrical SystemSteeringSuspensionFire
WHEN I GO TO PRESS ON THE BRAKES IT WOULD PULL TO THE RIGHT ,AND WHEN I GO TO PUT ON MY SIGNAL LIGHT TO THE RIGHT MY BRIGHT LIGHTS COMES ON AND WHEN I TURN ON MY HEATER THE DOOR OR SOMETHING THE SHOP TOLD ME WAS NOT OPENING FOR MY HEAT TO COME OUT,AND THAT'S THE PROBLEMS I AM EXPERIENCING,WITH THE PONTIAC THEY ARE EXCELLENT CAR…
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WHEN I GO TO PRESS ON THE BRAKES IT WOULD PULL TO THE RIGHT ,AND WHEN I GO TO PUT ON MY SIGNAL LIGHT TO THE RIGHT MY BRIGHT LIGHTS COMES ON AND WHEN I TURN ON MY HEATER THE DOOR OR SOMETHING THE SHOP TOLD ME WAS NOT OPENING FOR MY HEAT TO COME OUT,AND THAT'S THE PROBLEMS I AM EXPERIENCING,WITH THE PONTIAC THEY ARE EXCELLENT CARS BUT HAS FEW ISSUES,CAN YOU PLEASE HELP WITH FIXING THESE PROBLEMS.I'VE REPORTED THE PROBLEM THREE AND A HALF YEARS AGO AND I HAVE NOT HEARD FROM ANYONE YET MY NUMBER IS [XXX]THANK YOU FOR YOUR TIME. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
NHTSA ODI #11389842
Mileage unknown · Dec 13, 2011
Electronic Stability Control (esc)Power TrainService Brakes, Hydraulic
BOUGHT A "NICE" USED PONTIAC GRAND PRIX GXP IN 2008 (AN 06 MODEL). THE CAR ONLY HAD AROUND 17,000 MILES ON IT. THIS CAR HAS BEEN THE BIGGEST MONEY PIT EVER. I AM SO DISAPPOINTED WITH THIS VEHICLE. I HAVE PRIDED MYSELF IN BUYING AMERICAN MADE VEHICLES, BUT NOT ANYMORE! FIRST OF ALL, THE TIRE SIZING AND THE PRICE OF THE TIRES,RID…
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BOUGHT A "NICE" USED PONTIAC GRAND PRIX GXP IN 2008 (AN 06 MODEL). THE CAR ONLY HAD AROUND 17,000 MILES ON IT. THIS CAR HAS BEEN THE BIGGEST MONEY PIT EVER. I AM SO DISAPPOINTED WITH THIS VEHICLE. I HAVE PRIDED MYSELF IN BUYING AMERICAN MADE VEHICLES, BUT NOT ANYMORE! FIRST OF ALL, THE TIRE SIZING AND THE PRICE OF THE TIRES,RIDICULOUS! THE POWER STEERING LINE BROKE, AND OF COURSE IT WASN'T THE LINE THAT WAS COVERED UNDER RECALL, THERE HAS ALWAYS BEEN A NOISE IN THE FRONT END, ESPECIALLY GOING AT A SLOWER SPEED AND OVER BUMPS, KIND OF POPPING, I'VE ALWAYS FELT THAT THERE WAS SOMETHING WRONG IN THE FRONT END. IN OCT. 2010, THE HUBS AND BEARINGS WERE REPLACED, THEY WERE STILL UNDER WARRANTY, BUT WE HAD TO PAY A DEDUCTIBLE, WHICH WAS QUITE A BIT, THEN IN JULY 2011, WITH 60,000 SOME ODD MILES ON IT, THE TRACTION CONTROL LIGHT, THE ABS LIGHT CAME ON, TOOK IT TO THE DEALERSHIP, THEY SAY IT'S A SENSOR, IN THE LEFT HUB (THAT WE JUST HAD CHANGED, LESS THAN A YEAR AGO), THE WARRANT HAD RAN OUT ON IT, SO WE PAID ALMOST 500 TO REPLACE THAT, THEN SURPRISE, SURPRISE, IT HAS HAPPENED AGAIN THE LIGHTS ARE BACK ON! ALSO, SOMETIMES WHEN I ACCELERATE AT SAY A STOP SIGN OR STOP LIGHT, THERE'S SORT OF A "GRABBING" AND THE CAR DOESN'T WANT TO GO, LIKE IT COULD BE THE TRANSMISSION SLIPPING. THESE ARE ACTUALLY JUST A FEW OF THE THINGS THAT I'VE HAD GO WRONG,THERE'S BEEN ODDS AND ENDS THINGS THAT OF COURSE HAVE COST A FORTUNE TO FIX, EVERYTHING ON THIS CAR IS...OH, THE TIE ROD END, THAT WAS SOMETHING ELSE THAT HAD TO BE REPLACED...I COULD GO ON AND ON MONEY PIT. I WANT TO GET RID OF IT, BUT IT'S ONE OF THOSE THINGS, I'VE GOT TOO MUCH INVESTED IN IT..I'D NEVER GET OUT OF IT WHAT I NEED..NO WONDER THEY NO LONGER PRODUCE PONTIACS. FROM THE THINGS I'VE READ, IT SEEMS THAT I AM NOT THE ONLY PERSON WHO HAS HAD TROUBLE OUT OF THIS VEHICLE. IT SEEMS AS THOUGH THERE SHOULD HAVE BEEN ALOT MORE RECALLS. *TR
NHTSA ODI #10439760
78,000 miles · Mar 10, 2011
SteeringSuspension
1006 PONTIAC GRAND PRIX- BAD WHEEL BEARINGS AND STEERING SHAFT. *TR
NHTSA ODI #10389728
33,000 miles · Feb 25, 2010
SteeringSuspension
TL*THE CONTACT OWNS A 2006 PONTIAC GRAND PRIX. HE HEARD A RATTLING NOISE IN THE FRONT END OF THE VEHICLE WHILE DRIVING 10 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY REPLACED COMPONENTS IN THE STEERING SHAFT, UNKNOWN TO THE CONTACT. THE CONTACT CONTINUED TO HEAR THE RATTLING NOISE IN THE VEHICLE AND THE VEHICLE WAS TAKEN…
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TL*THE CONTACT OWNS A 2006 PONTIAC GRAND PRIX. HE HEARD A RATTLING NOISE IN THE FRONT END OF THE VEHICLE WHILE DRIVING 10 MPH. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THEY REPLACED COMPONENTS IN THE STEERING SHAFT, UNKNOWN TO THE CONTACT. THE CONTACT CONTINUED TO HEAR THE RATTLING NOISE IN THE VEHICLE AND THE VEHICLE WAS TAKEN BACK TO THE DEALER WHERE THEY REPLACED AN UNKNOWN COMPONENT IN THE VEHICLE. THE VEHICLE WAS RELEASED TO THE CONTACT WITH THE SAME RATTLING NOISE. THE CONTACT INVESTIGATED THE VEHICLE FURTHER AND FOUND THAT THE LOWER BALL JOINTS WERE FAILING. THE DEALER VERIFIED THE LOWER BALL JOINTS WERE WORN OUT AND THEY WERE REPLACED UNDER WARRANTY AT 33,000 MILES. WITHIN 12,00 MILES, THE RATTLING NOISE WAS BACK BUT WOULD ONLY OCCUR WHILE TRAVELING OVER ANY UNEVEN ROAD SURFACE. NO ADDITIONAL REPAIRS WERE MADE TO THE VEHICLE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 33,000 AND THE CURRENT WAS 46,000.
NHTSA ODI #10314405
25,000 miles · May 10, 2009
Service Brakes, HydraulicSteeringStructure
I AM WRITING A COMPLAINT REGARDING MY CAR. I PURCHASED THE VEHICLE IN 2006. I HAD TO REPLACE THE STABILIZER PIN, WHEEL BEARINGS, FRONT BRAKES AND IT SEEMS LIKE SOMETHING IS WRONG IN THE STEERING WHEEL. PARTS INSIDE OF THE CAR ARE FALLING OFF. I'VE HAD TO BUY NEW TIRES DUE TO ALL THESE FRONT END PROBLEMS WITH THE CAR AND NOT KNOW…
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I AM WRITING A COMPLAINT REGARDING MY CAR. I PURCHASED THE VEHICLE IN 2006. I HAD TO REPLACE THE STABILIZER PIN, WHEEL BEARINGS, FRONT BRAKES AND IT SEEMS LIKE SOMETHING IS WRONG IN THE STEERING WHEEL. PARTS INSIDE OF THE CAR ARE FALLING OFF. I'VE HAD TO BUY NEW TIRES DUE TO ALL THESE FRONT END PROBLEMS WITH THE CAR AND NOT KNOWING UNTIL IT HAS CAUSED A PROBLEM SOMEWHERE ELSE. NOW THE TIRES THAT I PURCHASED ABOUT A 1 1/2 YEAR AGO IS NOW VERY WORN FROM THESE FRONT END PROBLEMS WITH THE CAR. I AM VERY UPSET BECAUSE I FEEL LIKE, I HAVE BEEN ROBBED. I AM A SINGLE PARENT WORKING 2 FULL-TIME JOBS JUST TO PAY FOR A CAR THAT SEEMS TO BE BREAKING DOWN ON ME NO MATTER HOW MUCH I TRY TO TAKE TOTAL CARE OF IT. PAYING A VERY COSTLY CAR NOTE, INSURANCE, AND WARRANTY. I TELL MYSELF IS THIS WHAT I AM WORKING SO HARD TO PAY FOR. THIS CAR OUT WEIGHS WHAT I PAY FOR RENT EACH MONTH. I REMEMBER A TIME THAT PONTIAC MADE GOOD CARS THAT WAS BUILT TO LAST AS LONG AS YOU TAKE CARE OF IT. NOW IT SEEMS THAT IT IS BUILT TO BREAK DOWN BEFORE YOU COULD PAY THERE VEHICLES OFF. I AM REALLY FURIOUS AND OUTRAGED WITH THIS CAR THAT I CAN'T REALLY RELY ON. *TR UPDATED 06/02/09.*JB
NHTSA ODI #10268324
30,000 miles · Dec 20, 2008
Service Brakes, HydraulicSuspension
TWICE, MY 2006 GRAND PRIX GXP HAS WORN OUT BOTH FRONT BRAKE PADS AND ROTORS. THE FIRST INCIDENT SOCKED ME TO THE TUNE OF ALMOST $700! THE FIRST OCCURRENCE WAS WITH FEWER THAN 13KMILES ON THE CAR. THIS TIME, I AM AT JUST OVER 30KMILES AND HAVE NOT YET APPROACHED MY DEALERSHIP ABOUT THE PROBLEM! NEITHER TIME WAS THERE EVER A BRAKE…
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TWICE, MY 2006 GRAND PRIX GXP HAS WORN OUT BOTH FRONT BRAKE PADS AND ROTORS. THE FIRST INCIDENT SOCKED ME TO THE TUNE OF ALMOST $700! THE FIRST OCCURRENCE WAS WITH FEWER THAN 13KMILES ON THE CAR. THIS TIME, I AM AT JUST OVER 30KMILES AND HAVE NOT YET APPROACHED MY DEALERSHIP ABOUT THE PROBLEM! NEITHER TIME WAS THERE EVER A BRAKE-WEAR SENSOR INDICATOR NOISE; BY THE TIME ANY NOISE WAS HEARD, THE ROTORS WERE DESTROYED! I HAVE READ OTHER GRAND PRIX GXP OWNERS SAYING THE EXACT, SAME THING ON MANY AUTOMOTIVE-RELATED WEBSITES/BLOGS. PONTIAC DIVISION OF GENERAL MOTORS HAS BEEN ABSOLUTELY NO HELP WITH THIS UNACCEPTABLY POOR PERFORMANCE!!! I FEEL THAT THIS IS LESS OF A BRAKE SYSTEM PROBLEM AND MORE OF A FRONT SUSPENSION DEFECT; TAKING PARTICULAR NOTE THIS TIME, THE ONLY NOISE IS MADE WHEN I TURN THE STEERING WHEEL EVEN SLIGHTLY AND I GET THAT AWFUL, SICKENING METAL-TO-METAL GRINDING NOISE!!!!!!! *TR UPDATED 2-3-09: WEB USER COMMENTS: PLEASE NOTE THAT SINCE I FILED MY COMPLAINT WITH YOU ON THE ROTORS AND PADS ON MY GRAND PRIX GXP, I HAVE TAKEN THE VEHICLE TO THE PONTIAC DEALERSHIP WHERE I LEASED THE CAR. THIS TIME, THERE WAS BARELY ENOUGH THICKNESS LEFT ON THE ROTORS FOR THEM TO BE TURNED, BUT I HAD TO HAVE THE ROTORS AT ALL 4 CORNERS DONE AND HAD TO REPLACE THE ASSOCIATED BRAKE PADS! FURTHERMORE, THE REPAIR TECH NOTED ON THE RO THAT MY GXP WAS MISSING 3 HUB BOLTS ON THE FRONT SUSPENSION! THIS IS NOT GOOD! I COMPLAINED, ONCE AGAIN, TO THE SERVICE WRITER AND, THIS TIME, TO THE SERVICE MANAGER. THE SERVICE MANAGER SAID HE'D CONTACT PONTIAC MOTOR DIVISION TO SEE IF THEY WOULD COVER THE COST OF THIS DANGEROUS, REPEATING PROBLEM. ALAS, PONTIAC REFUSED! I PLAN TO CONTACT PMD MYSELF, AS I DID IN OCTOBER 2007, AND OPEN UP ANOTHER FILE ON MY CAR. IF I DON'T GET ANY HELP THIS TIME, I'LL HAVE MY ATTORNEY DRAFT A LETTER AND GO FROM THERE.
NHTSA ODI #10252354
37,000 miles · May 30, 2007
SteeringSuspensionCrash
MY VEHICLE HAD 32,000 MILES ON IT WHEN I BOUGHT IT. IT SEEMED THAT THE STEERING HAD A GOOD AMOUNT OF PLAY IN IT FOR ONLY BEING A YEAR OLD. MY GIRLFRIEND WAS DRIVING MY CAR AND HIT A PARKED CAR. SHE WAS NOT INJURED. SHE SAID SHE DIDN'T KNOW WHY SHE LOST CONTROL AND WAS UNABLE TO STEER IT. IT LOOKED LIKE THE WHEEL CAME LOOSE FR…
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MY VEHICLE HAD 32,000 MILES ON IT WHEN I BOUGHT IT. IT SEEMED THAT THE STEERING HAD A GOOD AMOUNT OF PLAY IN IT FOR ONLY BEING A YEAR OLD. MY GIRLFRIEND WAS DRIVING MY CAR AND HIT A PARKED CAR. SHE WAS NOT INJURED. SHE SAID SHE DIDN'T KNOW WHY SHE LOST CONTROL AND WAS UNABLE TO STEER IT. IT LOOKED LIKE THE WHEEL CAME LOOSE FROM THE AXLE. THE DAMAGE COST $3,000 TO FIX. THE STABILIZER BAR AND TIE ROD ENDS HAD TO BE REPLACED. *TR
NHTSA ODI #10192003
15,000 miles · May 16, 2007
SuspensionTires
THIS IS A CUMULATIVE FAILURE. THE FAILURE AND FAILURE MODES ARE IDENTICAL TO THE GTO FAILURE CURRENTLY UNDER INVESTIGATION NHTSA ACTION NUMBER: PE07010. MAKE: PONTIAC, MODEL GTO , 2006. COMPONENT : SUSPENSION:FRONT: MCPHERSON STRUT. TIRES:SIDEWALL. DATE INVESTIGATION OPENED : FEBRUARY 16, 2007 AND STILL OPE…
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THIS IS A CUMULATIVE FAILURE. THE FAILURE AND FAILURE MODES ARE IDENTICAL TO THE GTO FAILURE CURRENTLY UNDER INVESTIGATION NHTSA ACTION NUMBER: PE07010. MAKE: PONTIAC, MODEL GTO , 2006. COMPONENT : SUSPENSION:FRONT: MCPHERSON STRUT. TIRES:SIDEWALL. DATE INVESTIGATION OPENED : FEBRUARY 16, 2007 AND STILL OPEN. ODI RECEIVED 69 COMPLAINTS THAT ALLEGED A FRONT STRUT TO TIRE INTERFERENCE CONDITION IN MODEL YEAR 2004 THROUGH 2006 PONTIAC GTO VEHICLES. THE COMPLAINTS INDICATED THAT THE CONDITION CAUSED INNER SIDEWALL WEAR TO THE TIRES. SEVEN OF THE COMPLAINANTS ALLEGED TIRE FAILURE CAUSED BY THE INTERFERENCE CONDITION OF THE STRUT TO THE ADJACENT TIRE. FOUR OF THESE COMPLAINANTS CLAIMED THEY WERE TRAVELING AT SPEEDS OF 40 MPH OR GREATER WHEN THE TIRE FAILED. ONE OF THESE COMPLAINANTS ALSO STATED THE TIRE FAILURE CAUSED A CRASH. A PRELIMINARY EVALUATION WAS OPENED TO ASSESS THE FREQUENCY, SCOPE, AND POTENTIAL SAFETY IMPLICATIONS OF THE ALLEGED DEFECT. *AK
NHTSA ODI #10190962
15,700 miles · May 16, 2007
SuspensionTires
TL*THE CONTACT OWNS A 2006 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE INSIDE TREAD OF THE VEHICLE'S TIRES WERE PREMATURELY WORN. AS RESULT, THE TIRE PENETRATED THE STRUT MOUNTS WHEN THE VEHICLE STRUCK A BUMP IN THE ROAD WHILE TRAVELING 15 MPH. THIS WAS CONFIRMED BY THE RUBBER DEBRIS ON THE STRUT MOUNTS. THE CONTACT REF…
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TL*THE CONTACT OWNS A 2006 PONTIAC GRAND PRIX. THE CONTACT STATED THAT THE INSIDE TREAD OF THE VEHICLE'S TIRES WERE PREMATURELY WORN. AS RESULT, THE TIRE PENETRATED THE STRUT MOUNTS WHEN THE VEHICLE STRUCK A BUMP IN THE ROAD WHILE TRAVELING 15 MPH. THIS WAS CONFIRMED BY THE RUBBER DEBRIS ON THE STRUT MOUNTS. THE CONTACT REFERENCED SERVICE # 010232001 ON THE SERVICE BULLETIN, NHTSA ITEM # 618086. THE DAMAGED TIRES TREAD DEPTH WAS 1/4 INCH. THE DOT NUMBER WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 15,700. THE CONSUMER STATED INFORMATION ABOVE IS INCORRECT, ODI HAS RECEIVED 69 COMPLAINTS THAT ALLEGE A FRONT TIRE TO FRONT TIRE INTERFERENCE IN 2004 TO 2006 MODELS. THE COMPLAINTS INCLUDE TIRE SIDEWALL WEAR, TIRE FAILURE TO STRUTS, TIRE FAILED AT 40MPH OR MORE, AND ONE CRASH. THE CONSUMER STATED THAT THE DEFECT IS MACPHERSON STRUTS AND NOT THE ACTUAL TIRE. UPDATED 06/08/07 *TR
NHTSA ODI #10190960
15,010 miles · Feb 20, 2007
SteeringSuspension
CAR MAKES A GROAN NOISE FROM FRONT END WHEN MAKING A RIGHT HAND TURN AT SPEEDS BELOW 5 MPH. *JB
NHTSA ODI #10183097
Official recalls
1Jul 3, 2014
This defect can affect the safe operation of the airbag system. Until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. The key fob (if applicable), should also be removed from the key ring. General Motors LLC (GM) notified the agency on July 3, 2014, that they are recalling 5,877,718 model year 2000-2005 Chevrolet Impala and Monte Carlo, 1997-2003 Chevrolet Malibu, 2004-2005 Malibu Classic, 1999-2004 Oldsmobile Alero, 1998-2002 Oldsmobile Intrigue, 1999-2005 Pontiac Grand Am and 2004-2008 Pontiac Grand Prix vehicles. In these models, the weight on the key ring and/or road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Consequence & remedy
Consequence: If the key is not in the run position, the air bags may not deploy if the vehicle is involved in a crash, increasing the risk of injury.
Remedy: GM will notify owners, and dealers will install two key rings and an insert in the key slot or a cover over the key head on all ignition keys, free of charge. The recall began on September 9, 2014. GM's number for this recall is 14350.
Model-level recall history does not show whether a particular VIN is affected or has received a repair. Check a VIN with NHTSA ↗
NHTSA investigations
2RQ17002 · Loss Of Headlights
Opened Apr 24, 2017 · Closed Mar 29, 2021
Status: closed (inferred from source dates) · Exterior Lighting:headlights
The subject vehicles are model year (MY) 2002-2009 Chevrolet Trailblazer, GMC Envoy, 2004-2007 Buick Rainier, 2003-2008 Isuzu Ascender, 2005-2009 Saab 9-7X, 2002-2004 Oldsmobile Bravada, 2003-2006 Chevrolet SSR, 2005-2009 Buick Lacrosse, and 2006-2008 Pontiac Grand Prix. This scope includes the Trailblazer/Envoy variants: 2002-2006 Envoy XL/Trailblazer EXT and 2004-2005 Envoy XUV. The original scope of this investigation was expanded to include all vehicles equipped with the subject Headlight Driver Module (HDM). The focus of the investigation was to determine whether actions performed by General Motors adequately addressed any unreasonable risk to motor vehicle safety in the subject vehicles concerning the headlights and the HDM that controls them.Under normal electrical load and environmental conditions, the HDM can overheat inside the Underhood Electrical Center (UEC). This can cause the module to fail and result in a simultaneous loss of both low beam headlights and both daytime running lights (DRLs), often with no warning or prior detectability to the driver. This failure can be intermittent or permanent. No other exterior lights are affected. High beams, turn signals, brake lights, and reverse lights are still operational.General Motors addressed this issue with 2 recalls (14V755 & 15V519) and a special coverage program (N172091910). In view of the recalls and special coverage program implemented by GM and the vehicle high beams continuing to operate, ODI has tentatively concluded that the actions taken by GM mitigate any unreasonable risk to safety posed by HDM failure in the subject vehicles.Accordingly, the investigation is closed. The closing of this investigation does not constitute a finding by NHTSA that a safety-related defect does not exist. The agency reserves the right to take additional action if warranted by new circumstances.The ODI reports cited above are available for review online at NHTSA.gov under the identification numbers in the attached document.
PE09025 · Power Steering Fluid Leaks - Fires
Opened May 13, 2009 · Closed Oct 2, 2009
Status: closed (inferred from source dates) · Steering:hydraulic Power Assist System; Steering:hydraulic Power Assist:hose, Piping, And Connections; Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Additional source detail variants (3)
Steering:hydraulic Power Assist:hose, Piping, And Connections
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist:power Steering Fluid
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.
Steering:hydraulic Power Assist System
GENERAL MOTORS (GM) INITIATED A CUSTOMER SATISFACTION CAMPAIGN IN OCTOBER OF 2006 TO ADDRESS A FAILURE OF THE POWER STEERING HOSE AND/OR CLAMPS THAT COULD OCCUR WHEN THE ENGINE IS STARTED IN VEHICLES PRIMARILY OPERATED IN THE FOLLOWING STATES THAT EXPERIENCE EXTREMELY COLD TEMPERATURES:ALASKA, MAINE, MINNESOTA, MONTANA, NEW HAMPSHIRE, NORTH DAKOTA, SOUTH DAKOTA, VERMONT, WISCONSIN AND WYOMING.AT THE TIME THIS PRELIMINARY EVALUATION (PE) WAS OPENED, ONLY 1 OF THE 33 COMPLAINTS RECEIVED BY THE OFFICE OF DEFECTS INVESTIGATION (ODI) WAS FROM A STATE COVERED BY THE CUSTOMER SATISFACTION CAMPAIGN.IN RESPONSE TO AN INFORMATION REQUEST SENT BY THE ODI, GM PROVIDED INFORMATION THAT INCLUDED 6 ALLEGED FIRES AND 1 ALLEGED MINOR CRASH POTENTIALLY RELATED TO THE ALLEGED DEFECT. ONE OF THE ALLEGED FIRES IS A DUPLICATE OF A REPORT RECEIVED BY ODI.OF THE FIRE INCIDENTS, 2 OF THE 6 ALLEGED FIRE INCIDENTS OCCURRED AFTER THE REMEDY DETAILED IN THE CUSTOMER SATISFACTION PROGRAM WAS PERFORMED.ONE OF THE VEHICLES WAS TOTALED AS A RESULT OF THE INCIDENT.IT IS UNDETERMINED WHETHER THE INCIDENTS WERE RELATED TO THE ALLEGED DEFECT OR WERE A BY PRODUCT OF THE REPAIR.OF THE OTHER FOUR ALLEGED FIRE INCIDENTS, 1 INCIDENT INVOLVED SMOKE ONLY AND NO VISIBLE FLAMES.BASED ON THE INFORMATION PROVIDED, THE REMAINING 3 FIRE INCIDENTS WERE LOCALIZED EVENTS THAT PRIMARILY INVOLVED DAMAGE TO THE POWER STEERING COMPONENTS AND SURROUNDING WIRING.ALL 3 OF THESE VEHICLES WERE SUBSEQUENTLY REPAIRED.NONE OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS UNATTENDED.ODI IS AWARE OF 1 ADDITIONAL ALLEGED FIRE INCIDENT THAT WAS NOT INCLUDED IN GM'S INFORMATION REQUEST RESPONSE.BASED ON THE CONSUMER'S DESCRIPTION OF THE INCIDENT, THE FIRE WAS QUICKLY EXTINGUISHED BY A FRIEND AND THE VEHICLE WAS SUBSEQUENTLY REPAIRED AT A DEALERSHIP.IN TOTAL ODI IS AWARE OF 6 ALLEGED FIRE INCIDENTS WHERE THE CONSUMER ALLEGED FLAMES WERE VISIBLE.ALL OF THE ALLEGED FIRE INCIDENTS OCCURRED WHILE THE VEHICLE WAS STILL ATTENDED. ODI IS AWARE 1 MINOR CRASH ALLEGED TO BE RELATED TO A POWER STEERING FLUID LEAK.THE CONSUMER ALLEGED A MINOR CRASH OCCURRED AS THE CONSUMER WAS ATTEMPTING TO PULL INTO A DRIVEWAY AND HAD DIFFICULTY NEGOTIATING THE TURN DUE TO EXPERIENCING HIGH POWER STEERING EFFORTS AND STRUCK A SNOW BANK.IN A LETTER DATED SEPTEMBER 21, 2009, GM INFORMED ODI THAT A CUSTOMER SATISFACTION PROGRAM WILL COMMENCE IN DECEMBER OF 2009 FOR THE ENTIRE US. AS A REMEDY THE POWER STEERING HOSE ASSEMBLY FOR VEHICLES WITH V8 ENGINES AND THE POWER STEERING RETURN HOSE AND CLAMPS FOR VEHICLES WITH V6 ENGINES WILL BE REPLACED WITH UPGRADED COMPONENTS.BASED ON THE LOW FREQUENCIES AND MINOR SEVERITIES OF THE ALLEGED FIRE INCIDENTS AND CRASH,NO SAFETY RELATED DEFECT TREND HAS BEEN IDENTIFIED IN THE SUBJECT VEHICLES.GM'S EXPANDED CUSTOMER SATISFACTION PROGRAM WILL PROVIDE FREE REPAIRS TO VEHICLES EXCLUDED FROM THE ORIGINAL CAMPAIGN.ACCORDINGLY, THIS INVESTIGATION HAS BEEN CLOSED.THE CLOSING OF THIS INVESTIGATION DOES NOT CONSTITUTE A FINDING BY NHTSA THAT A SAFETY-RELATED DEFECT DOES NOT EXIST.THE AGENCY WILL CONTINUE TO MONITOR COMPLAINTS AND OTHER INFORMATION RELATING TO THE ALLEGED DEFECT IN THE SUBJECT VEHICLES AND TAKE FURTHER ACTION IN THE FUTURE IF WARRANTED.